Question: |
On your recommendation, create a new ticket, but what if the admin understand what it will bring together in one message all the unanswered questions and the main issues to be resolved. I think that the admin will be easier if you answer all questions immediately and directly.For example 06-04-2016 | 21:01:11 the question was:please tell me I have no right to use the domain name sds.co.ua with the site hosted on your hosting or do I need to clean up the site html pages on cms joomla from phishing content?and you 06-04-2016 | 21:59:37 received the following reply:better order a new Bank account for$ 1 placed in the United States, there if is a new infestation will give You 24 hours to fix and the unit will not.I have already 7-8 years pay rate 4 line (not the cheapest and despite the fact that the Ukrainian server I pay with reference to the exchange rate) I have chosen for certain reasons number of sites, number of databases, disk space, etc. and there is still a huge supply of these criteria. Why, when one of the sites was a problem (whose fault I do not know, I have done your recommendations on your local PC and changed the password to the email account tied to your hosting account, I am not a server administrator, and you aviates and I did not get the conclusion of how there was an infection), you offer a delayed another account in USA why do I have an account if I have not exhausted the opportunity for which I am regularly paying all these years, not to mention I clearly remember that you`ve transferred my sites to a server in the US but for some reason they were in the Ukraine, and if you are after a redesign of their website did not remove an old ticket I would give you quote associated with the transfer.Based on the above there was another question 07-04-2016 | 10:41:19 see quote below:why the ip has changed only once?to which no answer.And last if you detect infection on a shared host, in order to avoid its propagation blocking access to the website domain probably not enough as I see it is not logical without a recommendation from your side on the treatment of the files of the website from malicious content to offer to transfer it to another account.According to this, answer me please can you fix this problem the website, or give me instruction how can I do it independently, what would its few pages continued existence within my paid account and was available at the old domain? Or do I need to proinstalit clean it and re-create the old page on it and then tie them to the old domain name? |
Answer: |
Hello. we cannot place the domain name on this server is because it came too much Jalou . we can offer You to open a separate account for that domain and we will help You to transfer website to him. You have not been infected. You have passwords stolen. You have all the sites were phishing domains. Price we notice the account is not blocked, we have sent You the complaint. but on this domain there were too many complaints and the data center is against its placement. another Option - we transfer Your entire account to the server in Europe. but if there is a repeat complaint you will need to separate problem domain. |
Question: |
And why a separate account you offer in the United States, and all of the current account offer to transfer to Europe? |
Answer: |
it doesn`t matter. the main thing that this domain should not be more than on the current server. |
Question: |
I don`t mind the transfer of the entire account, just would like to clarify the following:are you sure that was hacked all the account, whether to change the passwords of all the admin panels of individual sites in that account and maybe since you have more experience in information security and network administration will give me a number of any recommendations or take them yourself in order to avoid, as you write above re complaints sites my account? |
Answer: |
the account is not cracked. You went with Your username and password and created fishingovyh subdomains. Use strong passwords and don`t store them on your computer |
Question: |
And concerning the transfer of the account, what steps do you need from me? |
Answer: |
You will need to change the DNS we will notify You of them at the end of the transfer |
Question: |
Well expect, the message will be in the ticket or email? |
Answer: |
and the ticket is in the mail |
Answer: |
account moved change DNS to ns1.hostven11.EN:46.29.2.50 ns2.hostven11.EN:46.29.2.51 |
Question: |
And where and for what domains need to change DNS? The website woodmaster.net.ua (also located in this account) whose domain was registered by another Registrar and it is ns1.hostven01.ru. ns2.hostven01.ru. works, and when you change DNS for sds.co.ua with ns1.hostven01.ru. ns1.hostven11.ru. gives error that domain not found on name server.And when you try to create additional domain in cpanel shows error(XID j6tbhk) DNS Record for the domain \"sds.vipmanicure.com\" already exists. |
Answer: |
Hello. 1. add as an additional domain in the control panel 2. Change the DNS on the Registrar`s site 2. Website files upload to the directory specified when you create the domain http://ded07.net/ help on how to use the panel DNS
ns1.hostven11.EN:46.29.2.50 ns2.hostven11.EN:46.29.2.51 |
Answer: |
when adding a use a different name ftp user |
Question: |
The directory I have already created and website files are in it, while creating specify the file path /public_html/domain sds and sds.co.ua but the domain is not created and an error is thrown (XID j6tbhk) DNS Record for the domain \"sds.vipmanicure.com\" already exists.If you change the DNS on the Registrar`s site also gives an error - ns1.hostven11.EN:46.29.2.50 - incorrect domain name. Tried to change on ns1.hostven11.ru and ns2.hostven11.ru it failed to change NS: domain not configured on the name server ns1.hostven11.ru. Before you can change the name servers for the domain server ns1.hostven11.ru should know about Your domain. Contact your server administrator ns1.hostven11.ru so he prescribed by Your domain on your server.If You want to change NS without checking their settings, please check the box \"do Not check the domain on the specified NS\". |
Answer: |
your domain has been added |
Question: |
The site works with the old na servers ns1.hostven01.ru. and ns2.hostven01.ru. because a new register in the panel at the Registrar fails because of the error about which I wrote above. And additional domain was not created until I pointed a subdomain of length at least 4 characters about it in the instructions to the panel said. |
Answer: |
change the DNS now. Yong-you can change the t to a domain on the account fiction the domain we have created for You. there are no such restrictions You are talking about. |
Question: |
Domain I created a subdomain sdss 3rd column in panel additional domains, and the default was sds and error.What DNS I have to specify, if possible with up to sign and with spaces? |
Answer: |
DNS ns1.hostven11.ru ns2.hostven11.ru |
Question: |
When changing from ns1.hostven01.ru. on ns1.hostven11.ru and ns2.hostven01.ru on ns2.hostven11.ru in the panel at the Registrar, I get the message failed to change NS: domain not configured on the name server ns1.hostven11.ru. Before you can change the name servers for the domain server ns1.hostven11.ru should know about Your domain. Contact your server administrator ns1.hostven11.ru so he prescribed by Your domain on your server.If You want to change NS without checking their settings, please check the box \"do Not check the domain on the specified NS\". |
Answer: |
again You removed the domain? why did You do it? |
Answer: |
your domain has been added do not touch # dig sds.co.ua @ns1.hostven11.ru
; <<>> DiG 9.8.2rc1-RedHat-9.8.2-0.37.rc1.el6_7.6 <<>> sds.co.ua @ns1.hostven11.ru ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 48271 ;; flags: qr aa rd; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 2 ;; WARNING: recursion requested but not available
;; QUESTION SECTION: ;sds.co.ua. IN A
;; ANSWER SECTION: sds.co.ua. 14400 IN A 46.29.2.50
;; AUTHORITY SECTION: sds.co.ua. 86400 IN NS ns1.hostven11.ru. sds.co.ua. 86400 IN NS ns2.hostven11.ru.
;; ADDITIONAL SECTION: ns1.hostven11.ru. 14400 IN A 46.29.2.50 ns2.hostven11.ru. 14400 IN A 46.29.2.51
;; Query time: 0 msec ;; SERVER: 46.29.2.50#53(46.29.2.50) ;; WHEN: Tue Apr 12 15:31:40 2016 ;; MSG SIZE rcvd: 123 |
Question: |
How do I delete it you think, tell more, what would I happen again it is not deleted?Now again, in the panel Registrar: ns1.hostven01.ru. ns2.hostven01.EN.I change them ns1.hostven11.ru and ns2.hostven11.ru ? |
Answer: |
Yes, change them to ns1.hostven11.ru and ns2.hostven11.ru |