| Question: |
Hello, Why the account suspended? Can help in the solution of this problem? |
| Answer: |
Hello. Your account is infected. you were sent uvedomlenie. soobshite ip with which you will work on the account. you need to change all passwords , clean the sites (if this is not vozmognosti then reinstalled). you have been found bendory and Shelah on the account home/rufatthi/public_html/aukaa.az/wp-content/themes/aukaa/cache]# avgscan ./
AVG command line Anti-Virus scanner
Copyright (c) 2013 AVG Technologies CZ
Virus database version: 3681/7032
Virus database release date: Sat, 25 Jan 2014 08:07:00 +0400
./kontol.php Virus identified PHP/BackDoor.Shell
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| Question: |
IRV other domains were not found any bakarov? If only the folder aukaa.az, we will solve this issue as soon as possible. Thank you for the quick response. |
| Answer: |
webshell allows the hacker to work with any folder on your accenta, this means that with a guarantee of 90% of all contaminated sites access is opened |
| Question: |
Hmm. Strange - but I still can`t go to epanel. |
| Answer: |
Details sent to EMAIL
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| Question: |
Please open a full access account. We made some changes and some decisions for safety and supervision. Thank you for taking care of us :) |
| Answer: |
we can`t access until you check all the sites and do not change passwords |
| Question: |
Passwords that`s what we need to change? Passwords from CMS, we changed. |
| Answer: |
all passwords of the site administrators, passwords, database users, passwords, ftp/ also need to check the website and find out why the cache was malicious scripts |
| Question: |
OK. We will change the passwords. We are inclined to think that this arose from the fact that aukaa.az is an old version of Wordpress-a. We have updated and launched the plugin for security. |
| Answer: |
check out the other sites to include malicious files, often test antivirusa insufficient |
| Question: |
Hello, We have removed other domains and moved them to our other account. At the moment, we completely changed the user and passwords from different users of databases. Please check and start an account. Thanks for the help in problem solving and excellent technical support. |
| Answer: |
Hello. Open access |
