| Question: |
Good afternoon. there was a late payment on the website www.mary-ermolova.ru on Friday, all paid for, but the website somehow still doesn`t work, I don`t understand, as admin I cannot tell what to do to have the site reopened. Sincerely, Olga Shiryaeva |
| Answer: |
Good day. And what actions You produced in your account and because your files are scattered everywhere where possible? |
| Question: |
I understand I need professional help? I myself can`t? I didn`t do anything, just paid |
| Answer: |
and anyone else out there made any action previously, the website worked fine? |
| Question: |
and you can tell when made operation, access to the site, there are 2 more people with whom I don`t work now |
| Answer: |
Changes to files dated 17 January and 23 February. In the root folder you have backups for 16 and 17 January. |
| Question: |
you can fix this? or again need a website remodel? what would you recommend and can I change the password so that no one knew? |
| Answer: |
let`s start with the password, let the new password, we will change the password to log in to billing panel and cPanel. |
| Question: |
in the billing panel ermolova password ghfplybr2012cPanel - I don`t know what it is, can leave ghfplybr2012 |
| Answer: |
Password changed on the billing details sent to your e-mail EMAIL |
| Question: |
advise on what to do with the site? |
| Answer: |
the question is not clear what exactly you want doing with the site? |
| Question: |
to make it work and were available to users, or is this impossible? |
| Answer: |
ask when working your site, we will check backups |
| Question: |
I can`t say until October just worked, then did not check, only in February they decided to do |
| Answer: |
you Have a backup file of your account, you recover an account of these baapu? |
| Question: |
to be honest I am a regular user, I have this website I ordered him to do, and then promoted , then I refused these services and I just now don`t even really understand these professional terms, if you restore the accounts, the website will be available in original form or it should be edited more? and in advance sorry for so many today I spent my time |
| Answer: |
okay, it is your right to contact our support team for help. You have backups on 16 and 17, i.e. the account will be restored at 16 or 17. Tell me what to restore, and we will restore it to you. |
| Question: |
Yes, let`s do it |
| Answer: |
Specify a backup to restore. |
| Question: |
16 |
| Answer: |
please wait, files are moved to |
| Answer: |
files transferred. |
| Question: |
ie site now available or what the files are transferred? |
| Answer: |
please Check now.
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| Question: |
good evening, tell me , now the website works, but after that it was another version, can I restore it? |
| Answer: |
unfortunately managed to recover only this version. |
| Question: |
well, thank you. only messages which you sent to me on e-mail with the information not open |
| Answer: |
Details sent to EMAIL
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| Question: |
thank you very much for all |
| Answer: |
OK
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