| Question: |
Stopped working website! Decide soon! The Website Aldim.az! |
| Question: |
The site is unavailable. |
| Question: |
Country : Azerbaijan. Traceroute gives :users-MacBook-Air:~ user$ traceroute aldim.aztraceroute: unknown host aldim.azusers-MacBook-Air:~ user$ |
| Answer: |
Hello, check out now. |
| Question: |
Is not working still. :( I beg you please decide soon. |
| Question: |
Dear, what`s the problem? |
| Answer: |
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Question: |
I already wrote! users-MacBook-Air:~ user$ traceroute aldim.aztraceroute: unknown host aldim.azusers-MacBook-Air:~ user$ I Have a Mac so traceroute. |
| Question: |
Through the server browser Tor started to work only directly still rabotaet. |
| Question: |
http://6hszqk.6z1.e.s30.ru.wbprx.com/ - here also works. But Russian and azerbaijanka providers is not working. |
| Question: |
Using TOR is working, then not working. |
| Answer: |
what you have written DNS ? |
| Question: |
Dear, we did not change anything. The website worked this morning and now has stopped working. We no dnsy not changed. And here DNS? We prescribed NS which were sent to us. |
| Question: |
We already had such a problem with you. Have you solved it last time. It was in early January. Check out pliz. |
| Question: |
Guys, please soon solve this problem. We are losing money. It is an online store. This is wrong! |
| Question: |
Have any information? |
| Answer: |
what DNS you used? please inform. please answer the questions of support, it contributes to a more rapid solution to the problem |
| Question: |
http://www.intodns.com/aldim.az it says : ERROR: One or more of your nameservers did not respond:The ones that did not respond are:IPLooks like the A records (the GLUE) got from the parent zone check are different than the ones got from your nameservers. You have to make sure your parent server has the same NS records for your zone as you do.I detected some problems as follows:For ns1.hostven01.ru the parent reported: [`IP`] and your nameservers reported: [`IP`]For ns2.hostven01.ru the parent reported: [`IP`] and your nameservers reported: [`IP`] |
| Question: |
We found the following НС-ы.NS1.HOSTVEN01.RUNS2.HOSTVEN01.RU |
| Answer: |
the server NS1.HOSTVEN01.RU NS2.HOSTVEN01.RU available, no errors http://www.intodns.com/hostven01.ru |
| Question: |
But the problem is not solved!http://www.intodns.com/aldim.az there are many errors out when checking. Looks like the A records (the GLUE) got from the parent zone check are different than the ones got from your nameservers. You have to make sure your parent server has the same NS records for your zone as you do.I detected some problems as follows:For ns1.hostven01.ru the parent reported: [`IP`] and your nameservers reported: [`IP`]ERROR: One or more of your nameservers did not respond:The ones that did not respond are:IP |
| Answer: |
fixed |
| Question: |
Dear, please explain to us why - so that next time we have pointed out in what is usually the reason when contacting technical support - it will save both your time and our time. |
| Answer: |
the Reason was the failure of DNS. now fixed |
| Question: |
Thank you very much. Sorry to have irritated you. |
| Answer: |
sorry for the delivered anxiety |
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Again the problem! Some phones and devices are available - some are not. Rather, please check DNS settings! Thank you! |
| Answer: |
please specify where there is no access? we checked the domain is available worldwide. http://ping-admin.ru/free_test/result/1394111405v69458d36610o10p3nq6g0.html |
| Question: |
I write to you, and 5 minutes later the website started to open up to those who did not open. The problems were from users of Azerbaijan and Russia. Check on the website : http://ping-admin.ru/index.sema - also confirmed this.Thank you that fixed it. |
| Answer: |
OK
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