| Question: |
Hello! Since 2012, the year our company takes your hosting. Yesterday(27.04.2014)our website educationplanet.am missing on the Internet. We ask You to find out the reasons, and in the short term to establish the problem. With respect, the Director Educationplanet |
| Answer: |
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Answer: |
please distribute you files to jump from your website? |
| Question: |
Thanks for the reply. The problem has been rectified. The site is already activesince respect Educationplanet training center. |
| Answer: |
please distribute you files to jump from your website? |
| Question: |
Good evening!We have again a problem with the website.Our website educationplanet.am missing on the Internet. We ask You to find out the reasons, and in the short term to establish the problem. With respect, the Director Educationplanet |
| Answer: |
Hello. why did you decide that the website is missing? site works http://tools.pingdom.com/fpt/#!/bQ5TTq/http://educationplanet.am. notice the obscenely large size of the main page Page size
20.8 MB is a huge size for the main page |
| Answer: |
http://educationplanet.am/Edforsite/Planet1.gif http://educationplanet.am/Educetional%20Planet%20Original%20VideO.mp4 http://educationplanet.am/Edforsite/GIF%202%20Educetional%20Planet.gif these elements of the site it is recommended to remove and replace on less capacious |
| Question: |
The fact that the site does not open, and in return we get the site is unavailable. |
| Question: |
Yesterday you wrote that the problem with the provider and they offered to change ip addresses.We think this is the same problem, because I tried to open the website with other providers, and the result was normal |
| Answer: |
have you contacted your Internet provider? |
| Question: |
Good morning! No, we have not addressed. Since you offered to change ip addresses, we decided to share a topic with you. |
| Answer: |
please find out why the Internet service provider blocks your access |
| Question: |
We contacted our ISP, but now our website doesn`t open at all, that is the problem is not the ISP. We ask that You detail posmotret problem. |
| Answer: |
site opens http://tools.pingdom.com/fpt/#!/00wce/http://educationplanet.am.
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm you said the provider? |
| Question: |
Thanks for the reply. They said that specialists did not specifically say what the problem is. |
| Answer: |
OK
|
| Question: |
(C) Copyright 1985-2001 Microsoft Corp. C:\\Documents and Settings\\Server>tracert educationplanet.amTracing route to educationplanet.am [IP]over a maximum of 30 hops: 1 66 ms * 60 ms vl782-core.orangearmenia.am [IP] 2 29 ms 29 ms 39 ms host-188-115-203-11.orangearmenia.am [188.115.203.11] 3 97 ms 99 ms 99 ms host-80-241-177-217.customer.co.ge [IP17] 4 97 ms 89 ms 129 ms IP 5 87 ms 90 ms 89 ms ffm-bb1-link.telia.net [IP] 6 118 ms 119 ms 109 ms prag-bb1-link.telia.net [IP] 7 127 ms 118 ms 119 ms bpt-b4-link.telia.net [IP] 8 127 ms 149 ms 109 ms pantel-ic-151985-bpt-b4.c.telia.net [213.248.73.214] 9 126 ms 148 ms 139 ms IP 10 126 ms 119 ms 119 ms IP 11 118 ms 109 ms 119 ms IPTrace complete.C:\\Documents and Settings\\Server> |
| Answer: |
access to the site you have |
| Question: |
Thank you very much for your conscientious service. |
| Answer: |
very large request yet to find out, packm your provider closed access IP |
| Question: |
Hello. Our sites educationplanet.am and ar-tour.am not called, and no access to the control panel. Please help to fix the problem. |
| Answer: |
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Question: |
C:\\Users\\Educational Planet>tracert ar-tour.amTracing route to ar-tour.am [IP]over a maximum of 30 hops: 1 1 ms 1 ms 2 ms wifimodem.orange [kind 192.168. 2 32 ms 28 ms 29 ms vl780-core.orangearmenia.a 3 35 ms 28 ms 28 ms host-188-115-203-11.orange3.11] 4 * * * Request timed out. 5 * * * Request timed out. 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out.Trace complete. |
| Answer: |
please trace the ip to IP |
| Question: |
C:\\Users\\Educational Planet>tracert IPTracing to route IP over a maximum of 30 hops 1 1 ms 1 ms 4 ms wifimodem.orange [IP] 2 29 ms 48 ms 49 ms vl780-core.orangearmenia.am [IP] 3 42 ms 40 ms 29 ms host-188-115-203-11.orangearmenia.am [188.115.203.11] 4 67 ms 54 ms 39 ms host-80-241-177-217.customer.co.ge [IP17] 5 93 ms 89 ms 88 ms IP 6 123 ms 128 ms 119 ms ffm-bb1-link.telia.net [IP] 7 102 ms 97 ms 98 ms prag-bb1-link.telia.net [IP] 8 112 ms 127 ms 99 ms bpt-b4-link.telia.net [IP] 9 115 ms 110 ms 107 ms pantel-ic-151985-bpt-b4.c.telia.net [213.248.73.214] 10 140 ms 129 ms 108 ms IP 11 113 ms 119 ms 108 ms IP 12 122 ms 127 ms 109 ms IPTrace complete. |
| Answer: |
Your Internet provider is blocking ip/ we will change you ip |
| Question: |
sites continue to be available |
| Answer: |
they may not be available immediately. the ip does not change instantly. ip is updated in DNS cache of your ISP. |
| Question: |
It`s Eugene, the sites continue to be available |
| Answer: |
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Question: |
Thank you so much for your support. The website ar-tour.am already working, but educationplanet.am continues to be available. I send a traceroute educationalplanet.am.C:\\Users\\Administrator>tracert educationplanet.amTracing route to educationplanet.am [IP]over a maximum of 30 hops: 1 40 ms 3 ms 1 ms wifimodem.orange [19 2 63 ms 61 ms * vl780-core.orangearm 3 70 ms 71 ms 65 ms host-188-115-203-11.3.11] 4 * * * Request timed out. 5 * * * Request timed out. 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out.Trace complete. |
| Answer: |
from your Internet provider, too, have not yet updated DNS. worldwide, the site is already available with a different ip. |
| Question: |
Will blagadarim for the attention and quality work. The sites are already working.With uvajeniem Director of the company Ruzan Anasovna |
| Answer: |
Since the issue has been resolved, we are closing this ticket. In case, in Your opinion, an unsatisfactory answer, You can always create a new one or reopen this ticket with my answer. |
