| Question: |
Good day, stopped working the site and can`t login to cpanel, money the balance is. turplus.net |
| Answer: |
Hello. Your account is blocked for spamming. |
| Question: |
Can you clarify how it happened?and now it is possible to unlock it? |
| Question: |
I would like to know what exactly was going on and at what address or file, in General a little more, just don`t understand how it happened |
| Answer: |
give us your IP, we will provide you with access. If it`s not you sending the spam, you should check your computer for viruses, change all passwords spanel, FTP, user database, and in admin as the password became known to the hacker. Also check your site for viruses, tool virus http://www.revisium.com/ai/ Update version of the engine CMS to the latest version, as hacking could be carried out through a vulnerability in the engine. the Log spam is saved in the root of your account: ~novotour/spamlog.txt |
| Question: |
At the moment I`m on this IP Rvi can you clarify what is the domain on the account was sending? I guess, but still better to know the exact information |
| Question: |
On the log will look, once I saw |
| Answer: |
open. |
| Question: |
Thank you, now try to understand |
| Answer: |
open. |
| Question: |
Log read, and thought that because of the template. I have long wanted to ask, can I create a new account, and you transferred the funds and the domain, the site itself can be transferred only one turplus.net |
| Answer: |
It is possible. Create a new account and register your nick, then we`ll move the site. About money transfer you should contact Finance. If you want to migrate all domains for which to create a new account? Remove unwanted sites on this account and all. What transfer? |
| Question: |
Then I`ll just erase the account that`s garbage, thanks for the help. |
| Answer: |
Let upon completion, we open the General access. |
| Question: |
already deleted all |
| Answer: |
Shared opened. Please change all passwords. |
