| Question: |
Good day! Do not load files by ftp, writes error during transmission. What is the reason? Thanks in advance for your answer. |
| Answer: |
Hello. how is configured your ftp amp\\clucene? active or passive mode? needs to be passive |
| Question: |
I don`t know. I niego did not change and did not touch. A couple of days ago everything loaded normally. Not through total commander or the control panel are not loaded files. Please help. |
| Answer: |
please Make a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after-click to select - enter to get to skopirovat here in the ticket
If You are zatrudina, watch a training video http://ded07.net/helphost/tracert.htm |
| Question: |
Microsoft Windows [Version 6.2.9200](c) Corporation Microsoft, 2012. All rights reserved.C:\\Windows\\System32> tracert www.okprint.byТрассировка route to okprint.by [46.29.2.45]with a maximum of 30 hops: 1 1 ms 1 ms 1 ms 192.168.1.1 2 * * * timed out for the request. 3 * * * timed for the request. 4 121 ms 118 ms * mgts.10g.net.belpak.by [93.85.253.141] 5 * 115 ms 120 ms ie1.net.belpak.by [93.85.80.50] 6 115 ms 115 ms 114 ms asbr1.net.belpak.by [93.85.80.66] 7 173 ms 129 ms 130 ms 85.26.172.42 8 180 ms 176 ms 175 ms 10.222.240.5 9 232 ms * * amsix.as6663.net [195.69.144.121] 10 * 173 ms 172 ms 31.210.11.38 11 172 ms 172 ms 174 ms hostven03.com [46.29.2.45]Trace complete.C:\\Windows\\System32> |
| Answer: |
packets to reach the server, but we do see a small problem in your network. you have ability to check through another Internet provider? |
| Question: |
no. the trace was done with the laptop. he again. working with companies the same situation. transfer error file. |
| Question: |
using cpanel also does not work:C:\\fakepath\\.htaccess: unknown Bytes complete FAILED! :Upload canceled: could not copy the file /home/okprint/tmp/Cpanel_Form_file.upload.LHen8oY19LjwgMr6 to /home/okprint/public_html/.htaccess with the following error: Permission denied |
| Answer: |
you have deleted any system folder on the account or changed their properties? this is a right you have put 550 on the public_html folder? for what? get them back on 750 |
| Question: |
Didn`t, nothing did, not even know how to do it. can supply? |
| Question: |
And let`s change the password of access to ftp? the site has expanded from the virus. how to do it? |
| Answer: |
who treated the site? passwords are changed in the control panel, in the menu - change password |
| Question: |
At the urging of your admins asked http://www.revisium.com___Сейчас in the admin panel is not coming in. Despite the fact that the updated IP .htaccess, writes: You don`t have permission to access /wp-admin/ on this server. |
| Answer: |
please provide information completely. what is /wp-admin/ ? what is the full reference? |
| Question: |
This way log in to the admin. he comes up - enter the user name and pass, and all will not let me |
| Answer: |
what admin? here is the all links |
| Question: |
http://okprint.by/wp-admin/ |
| Answer: |
what kind of pest you are allowed to аккаунт7 why put on the folder pave 555 and for what purpose it was to ruin the main one .htaccess of the site? return the original .htaccess file from the distribution to the root of the site |
| Question: |
Pest allowed - which we strongly advise your admins. Let him go, because, as the site was flooded with the virus -- How it got there is another important question... we`ll See correspondence from last ticket if interested. Thanks for the help! In the admin panel went. |
| Answer: |
if you`re talking about revisium if their experts are taken to resolve the issue you get a full report and warranty for a few months, moreover, they do not make such actions; no one wants to deny access to the site root, wp |
| Question: |
Well then - there`s the work of a boogeyman... Passes changed. |
| Answer: |
no, most likely you started, not understanding and not prociv intreccio what the script \"clean\" and who changed you |
| Question: |
So, just now started to work on the site,and found that not a single section except the main page - does not work!!!! What is it?? I assure that there are no third-party scripts and plug-ins did not put already 3 months! The site was awesome working 4 days nazad!!! What`s going on??? Please fix this bug! Every weekday downtime of the site, minus the company!!! |
| Answer: |
told you the reason and its solution return the original .htaccess file from the distribution to the root of the site Why would you change .htaccess in the site root? okay in the admin, but why have you touched the file in public_html? |
| Question: |
This instruction from the people who cleaned the virus. there - now every time you need to change the IP of the TC I have dynamic to go. Where to get this file? what is the distribution? |
| Answer: |
what kind of people and that You have it cleaned?? who cleaned the site? for shegog been allowed full access to the site?! You,u said to change the main .htaccess ?? NOT in the admin and public_html ?? |
| Question: |
how to get the original file? |
| Answer: |
to take from any archive install WP/
please Check now. Carefully read the instructions before to do something
|
| Question: |
It works! thank you! Really not changed .hta... |
| Answer: |
you previously reported. always be careful when making changes |
