| Question: |
Good day, still can`t log in to cpanel, dns changed. the trace result: Microsoft Windows [Version 6.1.7601](c) Corporation Microsoft (Microsoft Corp.), 2009. All rights reserved.C:\\Users\\laptop>tracert handmadeidea.czТрассировка route to handmadeidea.cz [IP]with the maximum number of jumps 30: 1 1 ms 1 ms 1 ms Broadcom.Home [IP] 2 52 ms 51 ms 51 ms IP 3 53 ms 51 ms 53 ms IP.megaline.telecom.kz [IP] 4 308 ms 309 ms 311 ms IP 5 69 ms 69 ms 72 ms IP 6 * * * timed out for the request. 7 274 ms 434 ms 150 ms amsix.as6663.net [IP] 8 145 ms 145 ms 144 ms IP 9 146 ms 145 ms 146 ms duna.hostven11.ru [IP]Trace complete.Prompt please, in what still a problem? |
| Answer: |
Hello. Details sent to your EMAIL Check please what you specify to log in to cPanel? |
| Question: |
I just go to your website erahost, username/password and then click log in cPanel.... from another account on another domain/hating it works without any problem.... another tried to get in so http://handmadeidea.cz:2082 and http://IP:2082 too quiet.. unfortunately, Google Chrome can`t open page... |
| Question: |
The company which bought the domain, I assure you that problem is on their side and there is no need to check with you whether all is in order... |
| Answer: |
according to the trace, our server available to you. Try to clear your browser cache or log in from another browser. |
| Question: |
did already, and cleaned the cache and other browsers. neither Safari, nor chrome, nor Explorer does not open, on two different laptops I tried just that:( |
| Answer: |
Hello. The problem is in your Internet provider. We will open You an account on another server. Sorry for the delivered inconveniences. |
| Question: |
Thank you very much! All right now, in cPanel to go turned out! And the fact that you have opened an account on another server may affect something, or everything remains as before, no DNS changes are necessary, and so and so?:) |
| Answer: |
DNS must be changed, change them with new ones: ns1.hostven03.com
ns2.hostven03.com |
| Question: |
But if I hadn`t asked and have not changed, what would happen then??? Why Eugene was not warned about that DNS change is also necessary?? |
| Question: |
In the settings of the hosting account shows the old DNS ns1.hostven03.comns2.hostven03.com WHY??? where written (except the new letters sent) that must be changed??? |
| Question: |
EVERYTHING IS OK! THERE IS NOT LOOKED. SORRY |
| Answer: |
Since the issue has been resolved, we are closing this ticket. In case, in Your opinion, an unsatisfactory answer, You can always create a new one or reopen this ticket with my answer. |
