| Question: |
Good day.On your hosting I have located a test site, and the server CardDav/CalDav (contacts/calendars).Some time ago there was a few problems:1. Sometimes doesn`t open the control panel of the website. At all.2. Doesn`t open the card site (http://astat.org)3. No sync with the server carddav/caldav, because it is also not available.It all happens at the same time, apparently lost access to the server hosting my data.What to do with it and when it`ll be fixed?Sincerely,Sergey. |
| Answer: |
Hello. To visantia causes of loss of server access we need to cast the result of the trace at the time the server shut down.
please Make a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after-click to select - enter to get to skopirovat here in the ticket
If You are zatrudina, watch a training video http://ded07.net/helphost/tracert.htm What kind of error you have indicates and at what time? |
| Question: |
Good day.Well I do, but my control panel does not open when you press the button - to Enter into the site control panel (cPanel).And it is right now. |
| Question: |
Log:Tracing route to astat.org [91.231.84.106]with a maximum of 30 hops: 1 <1 MS <1 MS <1 MS ACAE0101.ipt.aol.com [172.174.1.1] 2 <1 MS <1 MS <1 MS 10.100.222.39 3 1 ms <1 MS 1 ms 10.100.32.73 4 1 ms 1 ms 1 ms 10.100.3.166 5 1 ms 1 ms <1 MS ae0.RT.HPN.CEK.RU.retn.net [87.245.230.65] 6 28 ms 28 ms 28 ms xe012-7.RT.BH.HRK.UA.retn.net [87.245.233.210] 7 29 ms 29 ms 29 ms GW-MaxNet.retn.net [87.245.243.210] 8 29 ms 29 ms 29 ms ukrnames.maxnet.ua [79.171.125.210] 9 * * * timed for the request. 10 * * * timed for the request. 11 * * * timed for the request. 12 * * * timed for the request. 13 * * ^C |
| Answer: |
let your IP, your IP can be found on the website 2ip.ru |
| Question: |
78.29.14.52 |
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This IP is not blocked. Judging by the trace you`re interrupted by ukrnames.maxnet.ua is your ISP? |
| Question: |
Of course not!It is even another country. |
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the Site works fine - http://tools.pingdom.com/fpt/#!/djgZxU/astat.org because of the inaccessibility of the site to you is unknown to us. You have installed a firewall on your computer? |
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No, not installed. |
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Right now the access is recovered.Tracing route to astat.org [91.231.84.106]with a maximum of 30 hops: 1 <1 MS <1 MS <1 MS ACAE0101.ipt.aol.com [172.174.1.1] 2 <1 MS <1 MS <1 MS 10.100.222.39 3 1 ms 1 ms <1 MS 10.100.32.73 4 1 ms 1 ms 1 ms 10.100.3.166 5 1 ms 1 ms 1 ms ae0.RT.HPN.CEK.RU.retn.net [87.245 6 28 ms 28 ms 28 ms xe012-7.RT.BH.HRK.UA.retn.net [87. 7 29 ms 29 ms 29 ms GW-MaxNet.retn.net [87.245.243.210 8 29 ms 29 ms 29 ms ukrnames.maxnet.ua [79.171.125.210 9 29 ms 29 ms 29 ms zala.host17.info [91.231.84.106]But he after a while will disappear. |
| Answer: |
apparently problems in the data center, wait until they restore the channel. We sent them a complaint on access. |
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You on the previous log it was evident that access was lost in step 8 29 ms 29 ms 29 ms ukrnames.maxnet.ua [79.171.125.210].I think all the same lost the access to your server zala. |
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Thank you! I`ll wait. Like you I will inform you about the solution? |
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this is similar to backbone provider. if you have a frequent problem with this line, we can perensti your account to another data center |
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How long do you think will resolve this issue?If long, it is better to move.If a couple of days, then you can wait. |
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please make again a trace, we will send it to the data center that they contacted backbone providers |
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we checked the log for the entire day. we have detected that your ip a few times temporarily fell into blocklist due to port scan the server. i.e. the unit was belt at the time of contacting us with the ticket of your ip wasn`t already in a block
Jun 15 05:23:32 zala lfd[762973]: *Port Scan* detected from 94.24.168.75 (RU/Russian Federation/pool-94.24.168-75.is74.EN). 11 hits in the last 91 seconds - *Blocked in csf* for 3600 secs [PS_LIMIT]
Jun 15 06:23:33 zala lfd[891926]: Incoming IP 94.24.168.75 temporary block removed
Jun 16 05:19:40 zala lfd[766766]: *Port Scan* detected from 94.24.168.75 (RU/Russian Federation/pool-94.24.168-75.is74.EN). 11 hits in the last 162 seconds - *Blocked in csf* for 3600 secs [PS_LIMIT]
Jun 16 06:19:41 zala lfd[933982]: Incoming IP 94.24.168.75 temporary block removed
Jun 18 05:41:16 zala lfd[56023]: *Port Scan* detected from 94.24.168.75 (RU/Russian Federation/pool-94.24.168-75.is74.EN). 11 hits in the last 196 seconds - *Blocked in csf* for 3600 secs [PS_LIMIT]
Jun 18 06:41:19 zala lfd[212985]: Incoming IP 94.24.168.75 temporary block removed
Jun 18 14:07:25 zala lfd[586533]: *Port Scan* detected from 94.24.168.75 (RU/Russian Federation/pool-94.24.168-75.is74.EN). 11 hits in the last 25 seconds - *Blocked in csf* for 3600 secs [PS_LIMIT]
Jun 18 15:07:25 zala lfd[817935]: Incoming IP 94.24.168.75 temporary block removed
Jun 18 16:34:32 zala lfd[124012]: *Port Scan* detected from 94.24.168.75 (RU/Russian Federation/pool-94.24.168-75.is74.EN). 11 hits in the last 73 seconds - *Blocked in csf* for 3600 secs [PS_LIMIT]
Jun 18 17:34:32 zala lfd[394157]: Incoming IP 94.24.168.75 temporary block removed
what you`re doing before you lost access? which ports are connected? where do you go? what program do you use? |
| Question: |
I noticed, after trying to synchronize data according to the Protocol CardDav lost access. Possible.But the ports, just no scanning. Very strange. |
| Question: |
Here now checked.On the phone started to change the account`s calendar (CalDav Protocol) and after that immediately lost access, not only the phone and wrote that the server is not available.It started some time ago, and before that everything worked fine. |
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which port you подключались7 |
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I didn`t set the port.Everything is default, and the port is not set. |
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looks like your program is trying to connect to a closed port |
| Question: |
Possibly and probably via https. |
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what is your address? |
| Question: |
Baikal.iccsbt.ru/cal.phpНапример this. |
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We do not provide https, disable it in admin panel. |
| Question: |
The certificate I received.Try to disable it. But in General he`s right. |
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what kind of certificate? you don`t have a dedicated ip, respectively, cannot be https |
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Yes to he issued for a domain name?Isn`t that right? |
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the certificate is issued on the name but is assigned an ip address. |
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and the certificate loaded in the admin.Now I can`t find how this is done). |
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to download the certificate makes no sense, it will not work |
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And where is enabled and disabled https in admin panel? |
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in the admin panel? in the panel it does not turn on |
