Question: |
Hello! Please tell me why blocked our website bengalhouse.ru? IP - IP |
Answer: |
Hello. You were sent notification that the account is infected, here is a list of files found antivirus, maybe there are something else /home/bengalho/public_html/wp-content/plugins/front-end-editor/aloha-build/deps/extjs/resources/images/gray/button/gallery.php: Php.Trojan.StopPost FOUND /home/bengalho/public_html/wp-content/plugins/front-end-editor/aloha-build/deps/extjs/resources/images/default/dd/cache.php: Php.Trojan.StopPost FOUND /home/bengalho/public_html/wp-content/plugins/front-end-editor/lib/aloha-editor/plugins/extra/attributes/nls/en/inc.php: Php.Trojan.StopPost FOUND /home/bengalho/public_html/wp-content/plugins/lightbox-plus/css/shadowed/images/gallery.php: Php.Trojan.StopPost FOUND /home/bengalho/public_html/wp-content/plugins/lightbox-plus/css/overtext/images/header.php: Php.Trojan.StopPost FOUND /home/bengalho/public_html/wp-content/plugins/wptouch/themes/foundation/modules/base/preview-bar.php: Php.Trojan.StopPost FOUND /home/bengalho/public_html/wp-content/plugins/wptouch/themes/foundation/modules/twitter/css.php: Php.Trojan.StopPost FOUND /home/bengalho/public_html/wp-content/plugins/wptouch/core/load-functions.php: Php.Trojan.StopPost FOUND /home/bengalho/public_html/wp-content/plugins/dmsguestbook/img/header.php: Php.Trojan.StopPost FOUND /home/bengalho/public_html/wp-includes/feed.php: Php.Trojan.StopPost FOUND
you need to clean up those files, change all passwords, check out the entire site and remove potentialthe dangerous plugins and themes access is opened |
Question: |
The website I have still not opened. How to check and remove? |
Answer: |
what error do you see? |
Question: |
No. Just a white empty window |
Question: |
With the tablet came written 403 Forbidden |
Answer: |
VA dream changed ip? the tablet what is ip? |
Question: |
And what computer need IP? On which the website was created? I visit from different computers: work, home... What IP is needed? IP tablet IP |
Answer: |
need the ip of the computer you are using to access, the access opens for him. |
Question: |
IP the IP I sent it to you |
Answer: |
for ip ip shared with for IP as well opened |
Question: |
But the site doesn`t open |
Answer: |
clear browser cache |
Question: |
Does not help. Tried from another browser. Writes: Beware malware! |
Answer: |
Right, it swears antivirus. |
Question: |
Hello again! What do we do? |
Answer: |
here is a list of files that are found the antivirus perhaps there is something else
/home/bengalho/public_html/wp-content/plugins/front-end-editor/aloha-build/deps/extjs/resources/images/gray/button/gallery.php: Php.Trojan.StopPost FOUND /home/bengalho/public_html/wp-content/plugins/front-end-editor/aloha-build/deps/extjs/resources/images/default/dd/cache.php: Php.Trojan.StopPost FOUND /home/bengalho/public_html/wp-content/plugins/front-end-editor/lib/aloha-editor/plugins/extra/attributes/nls/en/inc.php: Php.Trojan.StopPost FOUND /home/bengalho/public_html/wp-content/plugins/lightbox-plus/css/shadowed/images/gallery.php: Php.Trojan.StopPost FOUND /home/bengalho/public_html/wp-content/plugins/lightbox-plus/css/overtext/images/header.php: Php.Trojan.StopPost FOUND /home/bengalho/public_html/wp-content/plugins/wptouch/themes/foundation/modules/base/preview-bar.php: Php.Trojan.StopPost FOUND /home/bengalho/public_html/wp-content/plugins/wptouch/themes/foundation/modules/twitter/css.php: Php.Trojan.StopPost FOUND /home/bengalho/public_html/wp-content/plugins/wptouch/core/load-functions.php: Php.Trojan.StopPost FOUND /home/bengalho/public_html/wp-content/plugins/dmsguestbook/img/header.php: Php.Trojan.StopPost FOUND /home/bengalho/public_html/wp-includes/feed.php: Php.Trojan.StopPost FOUND
you need to clean up those files, change all passwords, check out the entire site and remove potentialthe dangerous plugins and themes |
Question: |
The website bengalhouse.ru still doesn`t open. Now I go from a home computer. IP IP |
Answer: |
the site will Turistica only for the ip you provide us. the site is closed to public access |
Question: |
So I told you your home ip and work and still can`t log in. |
Answer: |
this can not be. for your ip IP access enabled. |
Question: |
Why should I deceive you? |
Question: |
Here it is possible to send screenshots? |
Answer: |
what you see in the address bengalhouse.ru you`re now changed on the website? |
Answer: |
you just deleted the files which we have? but you broke the website! it was the site files , they had or clean or replace the originals do the following, download from official website installation files from wordpress and upload to hosting files, which you deleted. version wordpres must match |
Question: |
I didn`t change anything, because I can not log into the site.Here he writes: ForbiddenYou don`t have permission to access / on this server.Additionally, a 403 Forbidden error was encountered while trying to use an an ErrorDocument to handle the request. |
Answer: |
it didn`t have to go to the website, the files are deleted via ftp/ have you removed the files? |
Question: |
I have not deleted and don`t know what is ftp |
Answer: |
did you make the website? |
Question: |
No, of course |
Answer: |
and who did You website? you have a relationship with this man? |
Question: |
An acquaintance of my friend. As I understand it, it is necessary to apply? |
Answer: |
you have been infected files website from from this can get into the black specic search engines, so it needs to cleanse. We brought You a list of files you need to replace the original. Basically this is what the plugins |
Question: |
Some plugins I installed from the official Wordpress website. |
Answer: |
the lists of files are these plugins? |
Question: |
I don`t remember how they were called. and the site does not open... |
Answer: |
the website needs you to open, clear the browser cache |
Question: |
Oh, now opened! |
Answer: |
OK
|
Question: |
The plugins was removed. Now you can unlock? |
Answer: |
OK
|
Question: |
How to change passwords? |
Answer: |
To change the password in cPanel, You need to authorize it and through the Change password. To change the password in the billing, use the Profile. Please set complex passwords with numbers and upper case letters.
|
Question: |
What is cPanel? Where is it located? What is the password in the billing system? |
Answer: |
the Password in the billing system is changing here - http://erahost.ru/billing.php?do=profile Password for cPanel changes here http://IP:2082/cpsess4047730072/frontend/x3/passwd/index.html |
Question: |
And what is the name of the user in this panel? I have not unable, for some reason, change the password... |
Answer: |
Details sent to EMAIL
|
Question: |
Passwords changed. Now you can unlock? |
Answer: |
specify the password you changed? |
Question: |
As you wrote on cPanel and the second link you given. |
Answer: |
and the password of the administrator of the site? |
Question: |
It`s in the profile? If Yes, what changed |
Answer: |
OK
|
Question: |
And when You unlock? |
Answer: |
the Site works - http://tools.pingdom.com/fpt/#!/dVWcFr/http://bengalhouse.EN/ and it is not locked. |
Answer: |
http://tools.pingdom.com/fpt/#!/br6KOw/http://bengalhouse.ru/ |
Question: |
I wrote - malware |
Answer: |
What is the antivirus you have installed? |
Question: |
Microsoft security essentials |
Answer: |
http://sitecheck.sucuri.net/results/bengalhouse.ru |
Question: |
Went to the link, scanned the website. Then what to do? |
Answer: |
the link can see what the infections are not detected. |
Question: |
Yes, but the site is still not open |
Answer: |
What`s the error you show? |
Question: |
Malware |
Answer: |
Try to clear your browser cache or open in another browser. |
Question: |
Yes, the other works! Thank you! |
Answer: |
OK
|
Question: |
Hello! Please tell me, why our website in Mozilla normally open, and in the Amigo included a message about malware? Before locking I could go to the site and Amigo. |
Answer: |
Hello. And anything that Amigo is itself malware? Addware is a browser that is created with only one purpose - to show you more ads. And what`s the lock that your site has been infected , may not have been and are still infected. Do not confuse the lock with the infected site. lock does not affect the file. |
Question: |
No is me Amigo no-shows. How do I know if their website is infected so far and what to do if infected? |
Answer: |
you can only find out by checking each file of the website. if the infected are clean. from our side we have done what I could |
Question: |
Clear... |
Answer: |
OK
|