| Question: |
On our website www.attentive.ru provided sending of notifications to clients after their payment. Recently, they came in the mail for our customers, but now ceased to come. Write more. Upon receipt of payment from the client, I change manually the status to paid and check the box to notify the buyer. Immediately after this, the client came automatic email from the website on receipt of payment. Now they don`t come, I checked that out and customers complain. No changes have been made. Perhaps this is due to hosting, may be it is some sort of lock or something else. I ask you to help. |
| Answer: |
Zdravstvuite. let the email which should come in the mail so we checked the logs. specific email please |
| Question: |
For example my mail [email protected] |
| Answer: |
please Wait, your issue is being dealt with. |
| Answer: |
post from our server to [email protected] went and was taken that last
root@tisza [/home/bulat/public_html/almama.EN]# grep 1YOAx3-003nWx-Jr /var/log/exim_mainlog
2015-02-18 23:10:29 1YOAx3-003nWx-Jr U=oneself Warning: \"SpamAssassin as cpaneleximscanner detected OUTGOING not smtp message as NOT spam (2.4)\"
2015-02-18 23:10:29 1YOAx3-003nWx-Jr <= [email protected] U=oneself, P=local S=1173 T=\"\\320\\222\\320\\276\\320\\277\\321\\200\\320\\276\\321\\201: \\320\\220\\320\\273\\320\\270\\320\\275\\320\\260\" for [email protected]
2015-02-18 23:10:29 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1YOAx3-003nWx-Jr
2015-02-18 23:10:29 1YOAx3-003nWx-Jr SMTP connection outbound 1424290229 1YOAx3-003nWx-Jr oneself1.com [email protected]
2015-02-18 23:10:31 1YOAx3-003nWx-Jr => [email protected] R=lookuphost T=remote_smtp H=gmail-smtp-in.l.google.com [74.125.136.26] X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 C=\"250 2.0.0 OK 1424290231 g4si37083162wie.103 - gsmtp\"
2015-02-18 23:10:31 1YOAx3-003nWx-Jr Completed
|
| Question: |
I don`t know what kind of mail going on. But I personally, and my husband ( we have different email) and all my numerous customers do not receive notifications from the site. Yesterday I was specifically ordering and she changed the order status to paid and put a tick notify. Any notifications from the site has not come. Same thing yesterday, the husband did, before writing here his mail [email protected] him the same letter is not delivered. Lately none of the customers have not received such a letter, and they had previously come on a regular basis. We might have issued from 5 to 10 orders, but no one receives these notifications. And earlier all worked. Therefore, please understand. I don`t know what the mail is sent to my address. View here are the addresses of my клиентов:[email protected] [email protected] [email protected] |
| Answer: |
[email protected]почта was taken
2015-02-20 05:09:01 1YOd1X-0024yb-Mi <= [email protected] U=oneself, P=local S=1733 T=\"\\320\\230\\320\\275\\321\\202\\320\\265\\321\\200\\320\\275\\320\\265\\321\\202 - \\320\\274\\320\\260\\320\\263\\320\\260\\320\\267\\320\\270\\320\\275 \\321\\202\\320\\276\\320\\262\\320\\260\\321\\200\\320\\276\\320\\262 \\320\\232\\320\\276\\321\\200\\320\\276\\320\\273\\320\\265\\320\\262\\321\\201\\321\\202\\320\\262\\320\\260 \\320\\242\\320\\260\\320\\270\\320\\273\\320\\260\\320\\275\\320\\264. - \\320\\267\\320\\260\\320\\272\\320\\260\\320\" for [email protected]
2015-02-20 05:09:01 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1YOd1X-0024yb-Mi
2015-02-20 05:09:01 1YOd1X-0024yb-Mi SMTP connection outbound 1424398141 1YOd1X-0024yb-Mi oneself1.com [email protected]
2015-02-20 05:09:02 1YOd1X-0024yb-Mi => [email protected] R=lookuphost T=remote_smtp H=mxs.mail.ru [94.100.180.150] X=TLSv1.2:AES256-GCM-SHA384:256 C=\"250 OK id=1YOd1a-0002uf-0M\"
2015-02-20 05:09:02 1YOd1X-0024yb-Mi Completed
2015-02-18 19:13:03 1YO7FH-0041Hj-02 U=oneself Warning: \"SpamAssassin as cpaneleximscanner detected OUTGOING not smtp message as NOT spam (4.0)\"
2015-02-18 19:13:03 1YO7FH-0041Hj-02 <= [email protected] U=oneself, P=local S=14256 T=\"\\320\\230\\320\\275\\321\\202\\320\\265\\321\\200\\320\\275\\320\\265\\321\\202 - \\320\\274\\320\\260\\320\\263\\320\\260\\320\\267\\320\\270\\320\\275 \\321\\202\\320\\276\\320\\262\\320\\260\\321\\200\\320\\276\\320\\262 \\320\\232\\320\\276\\321\\200\\320\\276\\320\\273\\320\\265\\320\\262\\321\\201\\321\\202\\320\\262\\320\\260 \\320\\242\\320\\260\\320\\270\\320\\273\\320\\260\\320\\275\\320\\264. - \\320\\267\\320\\260\\320\\272\\320\\260\\320\" for [email protected]
2015-02-18 19:13:03 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1YO7FH-0041Hj-02
2015-02-18 19:13:03 1YO7FH-0041Hj-02 SMTP connection outbound 1424275983 1YO7FH-0041Hj-02 oneself1.com [email protected]
2015-02-18 19:13:04 1YO7FH-0041Hj-02 => [email protected] R=lookuphost T=remote_smtp H=mx.yandex.ru [213.180.204.89] X=TLSv1.2:AES256-GCM-SHA384:256 C=\"250 2.0.0 Ok: queued on mxfront5j.mail.yandex.net as 1424275985-fUNeRYInp2-D4HuYsTw\"
2015-02-18 19:13:04 1YO7FH-0041Hj-02 Completed
2015-02-17 11:28:07 1YNdVm-000FrW-RC <= [email protected] U=oneself, P=local S=18385 T=\"\\320\\230\\320\\275\\321\\202\\320\\265\\321\\200\\320\\275\\320\\265\\321\\202 - \\320\\274\\320\\260\\320\\263\\320\\260\\320\\267\\320\\270\\320\\275 \\321\\202\\320\\276\\320\\262\\320\\260\\321\\200\\320\\276\\320\\262 \\320\\232\\320\\276\\321\\200\\320\\276\\320\\273\\320\\265\\320\\262\\321\\201\\321\\202\\320\\262\\320\\260 \\320\\242\\320\\260\\320\\270\\320\\273\\320\\260\\320\\275\\320\\264. - \\320\\267\\320\\260\\320\\272\\320\\260\\320\" for [email protected]
2015-02-17 11:28:07 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1YNdVm-000FrW-RC
2015-02-17 11:28:07 1YNdVm-000FrW-RC SMTP connection outbound 1424161687 1YNdVm-000FrW-RC oneself1.com [email protected]
2015-02-17 11:28:09 1YNdVm-000FrW-RC => [email protected] R=lookuphost T=remote_smtp H=mxs.mail.ru [94.100.180.150] X=TLSv1.2:AES256-GCM-SHA384:256 C=\"250 OK id=1YNdVo-0001px-OA\"
2015-02-17 11:28:09 1YNdVm-000FrW-RC Completed
all boxes have been delivered
|
| Question: |
Now checked really go. But the week didn`t come until the appeal to you. Even when applied to you the message did not come. Probably still you out there that corrected. Or unexpected coincidence) |
| Answer: |
we only performed the inspection, any corrections we have not performed. how could we spend if you edit in the logs I see date is earlier than the date of our response to You |
| Question: |
so all the polls of our customers to focus not saw the emails and we checked 4 times. Also the emphasis is not seen letters. And suddenly today it worked. Then what was the reason for this glitch? More than a week no one received the notification and now they come in 20 seconds. I just don`t want that to happen again, as this is an important option for our store. |
| Answer: |
Your last request date:20-02-2015 05:26 date in the log for one of the specified letters 2015-02-17 11:28:07, this two days ago |
| Question: |
However, the client did not receive the letter and I`m making a few orders, and a husband, and a letter received only this morning. Realized it is useless to argue. Not for pleasure write to you. If there was no school, and time to spend wouldn`t and up to two nights yesterday, you would not waiting for an answer. |
| Answer: |
the letters had come the 17th of |
| Question: |
probably came in on someone else`s box, I did not receive and the husband received no other as well... and pdrorg today have become correctly to come. A pleasant surprise. To prove to you that the letters were not and did not come I can not, so do not spend more on controversy time, thank you and goodbye. |
| Answer: |
we will not argue with You, You just gave the logs. if you pimedate the name of the box which did not reach the post we look for in the log the cause |
| Question: |
Good time of day.We again repeated this same problem. Stopped notice. You can check it out? On [email protected] I sent notification of the order status change. Notice not come. |
| Answer: |
please Wait, the request is sent to the administrator. |
| Answer: |
judging by the log , the email was sent 2015-05-08 18:47:58 1YqkVH-004Fqc-N6 <= [email protected] U=oneself, P=local S=18585 T=\"\\320\\230\\320\\275\\321\\202\\320\\265\\321\\200\\320\\275\\320\\265\\321\\202 - \\320\\274\\320\\260\\320\\263\\320\\260\\320\\267\\320\\270\\320\\275 \\321\\202\\320\\276\\320\\262\\320\\260\\321\\200\\320\\276\\320\\262 \\320\\232\\320\\276\\321\\200\\320\\276\\320\\273\\320\\265\\320\\262\\321\\201\\321\\202\\320\\262\\320\\260 \\320\\242\\320\\260\\320\\270\\320\\273\\320\\260\\320\\275\\320\\264. - \\320\\267\\320\\260\\320\\272\\320\\260\\320\" for [email protected]
2015-05-08 18:47:58 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1YqkVH-004Fqc-N6
2015-05-08 18:47:58 1YqkVH-004Fqc-N6 SMTP connection outbound 1431100078 1YqkVH-004Fqc-N6 oneself1.com [email protected]
2015-05-08 18:47:58 1YqkVH-004Fqc-N6 => [email protected] R=lookuphost T=remote_smtp H=gmail-smtp-in.l.google.com [173.194.65.26] X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 C=\"250 2.0.0 OK 1431100079 y14si13377492wiv.47 - gsmtp\"
2015-05-08 18:47:58 1YqkVH-004Fqc-N6 Completed
how did you? was there an error message, you did not get it in spam. |
| Question: |
Spam is not. Sent as usual. Order confirmed. A letter arrives in the mail about ordering. Enter the admin change the order status check the box to notify the buyer. And this notice comes in the mail. Now I will try on another post [email protected] see you should send two letters. One thing about ordering, another about the change of status. |
| Answer: |
[email protected] nothing was sent |
| Question: |
So I write now I will try on another post |
| Question: |
The first letter came. Now change the order status and send notification. |
| Answer: |
ok
|
| Question: |
Status changed notification is gone. All without any comment. But notice in the mail is not in spam no. |
| Answer: |
what is the address come out? |
| Question: |
[email protected] |
| Answer: |
there are also left 2015-05-08 19:21:12 1Yql1S-000Urn-EV <= [email protected] U=oneself, P=local S=18559 T=\"\\320\\230\\320\\275\\321\\202\\320\\265\\321\\200\\320\\275\\320\\265\\321\\202 - \\320\\274\\320\\260\\320\\263\\320\\260\\320\\267\\320\\270\\320\\275 \\321\\202\\320\\276\\320\\262\\320\\260\\321\\200\\320\\276\\320\\262 \\320\\232\\320\\276\\321\\200\\320\\276\\320\\273\\320\\265\\320\\262\\321\\201\\321\\202\\320\\262\\320\\260 \\320\\242\\320\\260\\320\\270\\320\\273\\320\\260\\320\\275\\320\\264. - \\320\\267\\320\\260\\320\\272\\320\\260\\320\" for [email protected]
2015-05-08 19:21:12 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1Yql1S-000Urn-EV
2015-05-08 19:21:12 1Yql1S-000Urn-EV SMTP connection outbound 1431102072 1Yql1S-000Urn-EV oneself1.com [email protected]
2015-05-08 19:21:14 1Yql1S-000Urn-EV => [email protected] R=lookuphost T=remote_smtp H=mx.yandex.ru [213.180.204.89] X=TLSv1.2:AES128-GCM-SHA256:128 C=\"250 2.0.0 Ok: queued on mxfront8j.mail.yandex.net as 1431102074-sG6sxd6ZLz-LEfCXVE5\"
2015-05-08 19:21:14 1Yql1S-000Urn-EV Completed |
| Question: |
It`s you showing me the first letter in 19:21 about ordering. It came I wrote to You about this above. Not come the following to change the status of the order. |
| Question: |
On each level, You have a new employee? |
| Answer: |
we showed you the latest log. we do not know what this letter. |
| Question: |
So I am writing this first letter. It was sent at 19:21 and the e-mail received at 19:21. A second email notice I sent 5-10 minutes after the first. |
| Answer: |
this is the only letter 2015-05-08 19:21:12 1Yql1S-000Urn-EV <= [email protected] U=oneself, P=local S=18559 T=\"\\320\\230\\320\\275\\321\\202\\320\\265\\321\\200\\320\\275\\320\\265\\321\\202 - \\320\\274\\320\\260\\320\\263\\320\\260\\320\\267\\320\\270\\320\\275 \\321\\202\\320\\276\\320\\262\\320\\260\\321\\200\\320\\276\\320\\262 \\320\\232\\320\\276\\321\\200\\320\\276\\320\\273\\320\\265\\320\\262\\321\\201\\321\\202\\320\\262\\320\\260 \\320\\242\\320\\260\\320\\270\\320\\273\\320\\260\\320\\275\\320\\264. - \\320\\267\\320\\260\\320\\272\\320\\260\\320\" for [email protected]
2015-05-08 19:21:12 1Yql1S-000Urn-EV SMTP connection outbound 1431102072 1Yql1S-000Urn-EV oneself1.com [email protected]
2015-05-08 19:21:14 1Yql1S-000Urn-EV => [email protected] R=lookuphost T=remote_smtp H=mx.yandex.ru [213.180.204.89] X=TLSv1.2:AES128-GCM-SHA256:128 C=\"250 2.0.0 Ok: queued on mxfront8j.mail.yandex.net as 1431102074-sG6sxd6ZLz-LEfCXVE5\" |
| Question: |
That`s what I was trying since yesterday evening to show that the client receives only one letter immediately after registration of the order, and the second letter which should come after the change of the status of the order never comes. You saw yesterday themselves. So we come to You and asked what would quickly solve the issue, as it is a very important option on our website. |
| Answer: |
As the mood of sending messages. Can not be that once the email is sent and other times not. It`s either all sent from the server or none. Check the settings for sending emails in the script. |
| Question: |
I agree with You. Especially if up until yesterday everything worked properly, the site does not varied. And suddenly one of the functions stops working. The problem that You have and not otherwise. I have no such knowledge of the script it would be to climb and to change something. |
| Answer: |
Where can I see the sending of the message, give the path to the file. The server problems are not present. |
| Question: |
I need time to clarify this issue. |
| Answer: |
will Notify when it becomes known. |
| Question: |
I think it`s here /catalog/model/checkout/order.php |
| Answer: |
please Wait. |
| Answer: |
You wrote \"the client receives only one letter immediately after registration of the order\" who sends this letter ? your script? |
| Question: |
Yes, the script system |
| Answer: |
if the script sends the email out it means the server is OK, please check again the site settings. |
| Question: |
settings website all right working with him since October. Nothing has changed and no longer unexpected letters to go. no settings for this reason did not change. |
| Answer: |
but this can not be what the mail is sent and what not, or all mail is sent or not sent all. let the last email which was recovering mail |
| Question: |
Well, as there can be. You yourself have made sure of that one letter, and the second about changing the status of the order no. From last night until lunch today and did just that, you argued that one letter comes, and the second is not. And again you are asking for recent email and write that it`s impossible. So it is possible. Here is the latest email that just had to come the letter, as I have changed the status of the order and put a tick to notify the customer. [email protected] |
| Answer: |
You log for today`s date? for today`s date here 2015-05-09 08:51:13 1YqxfL-004APm-Rq <= [email protected] U=oneself, P=local S=18325 T=\"\\320\\230\\320\\275\\321\\202\\320\\265\\321\\200\\320\\275\\320\\265\\321\\202 - \\320\\274\\320\\260\\320\\263\\320\\260\\320\\267\\320\\270\\320\\275 \\321\\202\\320\\276\\320\\262\\320\\260\\321\\200\\320\\276\\320\\262 \\320\\232\\320\\276\\321\\200\\320\\276\\320\\273\\320\\265\\320\\262\\321\\201\\321\\202\\320\\262\\320\\260 \\320\\242\\320\\260\\320\\270\\320\\273\\320\\260\\320\\275\\320\\264. - \\320\\267\\320\\260\\320\\272\\320\\260\\320\" for [email protected]
2015-05-09 08:51:13 1YqxfL-004APm-Rq SMTP connection outbound 1431150673 1YqxfL-004APm-Rq oneself1.com [email protected]
2015-05-09 08:51:14 1YqxfL-004APm-Rq => [email protected] R=lookuphost T=remote_smtp H=gmail-smtp-in.l.google.com [173.194.65.26] X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 C=\"250 2.0.0 OK 1431150674 dg10si11913051wjb.152 - gsmtp\" for yesterday`s 2015-05-08 18:46:54 1YqkUH-004EjI-44 <= [email protected] U=oneself, P=local S=10044 T=\"\\320\\230\\320\\275\\321\\202\\320\\265\\321\\200\\320\\275\\320\\265\\321\\202 - \\320\\274\\320\\260\\320\\263\\320\\260\\320\\267\\320\\270\\320\\275 \\321\\202\\320\\276\\320\\262\\320\\260\\321\\200\\320\\276\\320\\262 \\320\\232\\320\\276\\321\\200\\320\\276\\320\\273\\320\\265\\320\\262\\321\\201\\321\\202\\320\\262\\320\\260 \\320\\242\\320\\260\\320\\270\\320\\273\\320\\260\\320\\275\\320\\264. - \\320\\267\\320\\260\\320\\272\\320\\260\\320\" for [email protected]
2015-05-08 18:46:54 1YqkUH-004EjI-44 SMTP connection outbound 1431100014 1YqkUH-004EjI-44 oneself1.com [email protected]
2015-05-08 18:46:55 1YqkUH-004EjI-44 => [email protected] R=lookuphost T=remote_smtp H=gmail-smtp-in.l.google.com [173.194.65.26] X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 C=\"250 2.0.0 OK 1431100016 dv1si9715492wib.97 - gsmtp\"
2015-05-08 18:47:58 1YqkVH-004Fqc-N6 <= [email protected] U=oneself, P=local S=18585 T=\"\\320\\230\\320\\275\\321\\202\\320\\265\\321\\200\\320\\275\\320\\265\\321\\202 - \\320\\274\\320\\260\\320\\263\\320\\260\\320\\267\\320\\270\\320\\275 \\321\\202\\320\\276\\320\\262\\320\\260\\321\\200\\320\\276\\320\\262 \\320\\232\\320\\276\\321\\200\\320\\276\\320\\273\\320\\265\\320\\262\\321\\201\\321\\202\\320\\262\\320\\260 \\320\\242\\320\\260\\320\\270\\320\\273\\320\\260\\320\\275\\320\\264. - \\320\\267\\320\\260\\320\\272\\320\\260\\320\" for [email protected]
2015-05-08 18:47:58 1YqkVH-004Fqc-N6 SMTP connection outbound 1431100078 1YqkVH-004Fqc-N6 oneself1.com [email protected]
2015-05-08 18:47:58 1YqkVH-004Fqc-N6 => [email protected] R=lookuphost T=remote_smtp H=gmail-smtp-in.l.google.com [173.194.65.26] X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 C=\"250 2.0.0 OK 1431100079 y14si13377492wiv.47 - gsmtp\" mail otpravlyaet script, all attempts to send mail are recorded in the logs of the mail server. if the attempt is not recorded then it was not, therefore the script was not trying to send anything. |
| Question: |
I have written that letter had come a few minutes ago, and the logs you sent this morning. I you about this and say that before the letter went and suddenly ceased to go to the client. With this problem to you and asked. Why one letter out and the other does not. And why suddenly stopped to go and how to do that would be gone???? |
| Answer: |
how we can check it yourself? |
| Question: |
check what? You can on the website to make the order, you will receive a welcome letter, and then I can change your order status and you will check, you will get a letter or not. Now I searched the Internet here is the page form where you discuss it. the problem is the same of the letters out, and some do not. write about hosting, please read. Can you suggest any thoughts. You understand more. http://www.nulled.cc/threads/231065/page-2 |
| Answer: |
not quite understand what is sending using ssl / as you have configured the mail? mail or smtp? |
| Question: |
There`s nothing we have never changed and didn`t set up. Here that is written in the site settings :Mail Protocol:Choose \"Mail\", and only in the case where this method does not work — SMTP. We have mail |
| Question: |
further, there is also in settings:Use SSL:To use SSL, make sure that Your hosting supports SSL certificate and specify SSL in the address of the configuration file.we have no |
| Answer: |
your link has no specified problems. it describes the case when the mail comes in or use an external smtp. you`re not using smtp. in your case the mail is running. not only works part of the site which sends any notice . hence the problem in the website. Create the forum description specifically your problemis our side will be tested all the options for the server |
| Answer: |
Here`s a test function mail http://attentive.ru/testmail.php each time you typing the address in the mail [email protected] You will come to a test message. after checking adalat that would not be spam the mail arrives |
| Question: |
Good time of day. Above you asked for the path to the file where the body of the email about the change order. I gave you not true ответ.admin/model/sale/order.php here is the file which is responsible for the formation of letters about the change order. |
| Answer: |
Hello. have you received notification created when the page is requested http://attentive.ru/testmail.php ? |
| Question: |
Yes got |
| Answer: |
this proves that the mail function works fine and it is in the script settings. you raised the question on the forum? what possible reason is? let us know and we will check. features of the script admin/model/sale/order.php known only to the developer. we checked it out but found no clues on the problem |
| Question: |
But the topic raised, waiting for responses |
| Answer: |
inform when will be known the details, we will look into them. |
| Question: |
Good time of day. We have in the store settings there is a section of mail settings, and there are two Protocol \"mail\" and \"smtp\". Now we use mail Protocol if you change to smtp that may help us? On the forums write a lot about it. And You support the smtp Protocol? |
| Answer: |
Yes. of course. we support smtp/ but that`s not the problem. problem is that the script is not even trying to send anything. you mail works fine. |
| Question: |
Get me if I changed something in this script it was clear what and where to dig, but before this incident I didn`t even know which file is responsible for the formation of this notification. Before everything worked and I don`t know. On the forums you can not even explain what happened. Just stopped working and all. And You have a history of these logs is stored. Can I find the log of this notice can there is the answer. |
| Answer: |
you are on the forum just describe exactly your problem. as is to accomplish your goal. mail because we have been going through, the sun will rabotaet, you just as the website sends the first letter. not only be sent notice. each attempt to send is recorded in the logs, but it is not. so script was never sent .might help the text of the error from the error files on your website. this is the error_log file. |
| Question: |
Good time of day. We have not received a response from the forum about our problem. But the problem is gone notifications began to come as before. If we haven`t done anything. |
| Answer: |
Hello. from our side, as there has been no action. something you changed on the website? |
| Question: |
No not changed. Which is weird. |
| Answer: |
ok
|
