| Question: |
Please help, the site does not work, explain why and how to fix it? |
| Answer: |
Hello. what kind Of website is it?
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Question: |
Thank you for responded promptly launched, and then here send the website www.premiumrealestate.ru |
| Question: |
Microsoft Windows [Version 6.3.9600](c) Corporation Microsoft (Microsoft Corporation), 2013. All rights reserved.C:\\Users\\admin>tracert www.premiumrealestate.ruТрассировка route to premiumrealestate.ru [IP]with the maximum number of jumps 30: 1 1 ms 1 ms 1 ms www.asusnetwork.net [IP] 2 1 ms 1 ms 1 ms IP 3 3 ms 2 ms 3 ms m9-gw5-ae3-3336.msk.anders.ru [IP] 4 25 ms 25 ms 25 ms m9-gw2-vlan2288.msk.anders.ru [IP] 5 26 ms 26 ms 25 ms m9-gw2-vlan2288.msk.anders.ru [IP] 6 37 ms 37 ms 37 ms te0-0-0-2.ccr21.sto01.atlas.cogentco.com [149.6.168.109] 7 38 ms 37 ms 37 ms be2397.ccr22.sto03.atlas.cogentco.com [130.117.50.129] 8 46 ms 46 ms 46 ms be2282.ccr42.ham01.atlas.cogentco.com [154.54.72.105] 9 54 ms 54 ms 53 ms be2078.ccr21.prg01.atlas.cogentco.com [130.117.0.166] 10 65 ms 64 ms 64 ms be2089.ccr21.bts01.atlas.cogentco.com [130.117.0.177] 11 74 ms 72 ms 72 ms be2196.ccr21.bud01.atlas.cogentco.com [130.117.1.38] 12 81 ms 81 ms 81 ms be2004.ccr21.sof02.atlas.cogentco.com [130.117.51.69] 13 90 ms 90 ms 90 ms te2-5.ccr01.ist01.atlas.cogentco.com [130.117.2.245] 14 93 ms 93 ms 93 ms te0-0-1-0.rcr11.hkv01.atlas.cogentco.com [154.54.74.29] 15 93 ms 93 ms 93 ms german.blogway.ru [IP] 16 94 ms 93 ms 93 ms german.blogway.ru [IP]Trace complete.C:\\Users\\admin> |
| Answer: |
according to the trace domain you available, what changes did you do NASA? |
| Question: |
no General in a long premasagar only when I went in, put the website on backup and deleted all mail-spam accumulated |
| Answer: |
what is the purpose of the script in the folder /home/ita0211/public_html/t3-assets ? |
| Question: |
Oh I don`t know at all(((Tatiana. |
| Answer: |
who did You website? |
| Question: |
ego did the private owner and for a very long time, about 5 years ago and everything worked until recently. now to contact them does not work.. |
| Answer: |
here in the admin panel and disable the modules listed in the error |
| Question: |
this module is a script whose purpose you ask? or is it stated somewhere in the trace? |
| Answer: |
please Wait. |
| Question: |
Thank you, waiting |
| Answer: |
You have just now this error PHP Parse error: syntax error, unexpected T_ENCAPSED_AND_WHITESPACE in /home/ita0211/public_html/t3-assets/data.php on line 115665 what is this script? |
| Answer: |
in this folder 19232 file |
| Question: |
Can`t tell what this script because I can`t imagine that such a script in General, but I have not been on the website as many files at all. It is possible that the site was hacked and something added to it didn`t work.Please tell me how can I fix it? |
| Answer: |
these files You have a long time. when exactly the problem occurred? |
| Question: |
there is a problem for a long time, already a few months ago, the site was occasionally working, but disabled, when he ceased work, exactly, don`t know, maybe doing now newborn baby, and clients called a couple of weeks ago and began to complain that the site is not working((( |
| Answer: |
sat-sun website work? |
| Question: |
no did not work |
| Answer: |
you Have an error in the file: Parse error: syntax error, unexpected T_ENCAPSED_AND_WHITESPACE in /home/ita0211/public_html/t3-assets/data.php on line 115665 It has not been completed. You have a huge number of files in this folder. What they intended? |
| Question: |
How can I see them? I didn`t do anything, not added, to be a way to remove it? can`t imagine where they could take the more not complete... |
| Answer: |
we have backups only for the last week, but if You say that the website was not working then the restore will not help. |
| Question: |
I have a really old backup on the flash drive from the days when he worked the website |
| Answer: |
upload it to the hosting, we will restore |
| Question: |
and last year, I have this version uploaded to the hosting, when the website stopped to work, maybe she lays there still? |
| Answer: |
we see only this file backup-3.11.2015_19-53-08_ita0211.tar.gz |
| Question: |
and in what folder to download? |
| Answer: |
the root account. |
| Question: |
OK, thanks, now I will try |
| Answer: |
OK
|
| Question: |
Uploaded an old backup |
| Answer: |
please Wait. |
| Answer: |
this BCAP? backup-5.14.2013_04-14-18_ita0211.tar.gz |
| Question: |
Yes, this app is not working properly I deleted |
| Answer: |
account restored from Your backup |
| Question: |
Good day, technical support!Thank you very much for restoring my site last time! Worked perfectly for weeks))But the last days he again fell sick and doesn`t load, just white screen and all.Trace wrote this:Microsoft Windows [Version 6.3.9600](c) Corporation Microsoft (Microsoft Corporation), 2013. All rights reserved.C:\\Users\\admin>tracert www.premiumrealestate.ruТрассировка route to premiumrealestate.ru [IP]with the maximum number of jumps 30: 1 1 ms 1 ms 1 ms www.asusnetwork.net [IP] 2 1 ms 1 ms 1 ms IP 3 3 ms 3 ms 3 ms IP 4 20 ms 20 ms 20 ms mx01.Stockholm.gldn.net [IP] 5 61 ms 61 ms 60 ms amsix.as6663.net [IP] 6 60 ms 61 ms 61 ms IP 7 58 ms 58 ms 58 ms adamant.host27.info [IP]Trace complete.C:\\Users\\admin>please Tell me is it treated? |
| Answer: |
Hello. when the problem occurred? |
| Answer: |
again, you created the problem in the script t3-assets/data.php understand what kind of script and get rid of it. in any case, do NOT delete the script until ka craterites what is it for |
| Question: |
how to find out? from the administrator panel I vybrasyvaet were more than 100 registered administrators spakovsky, even not possible to remove throws from there... |
| Answer: |
as you have been 100 Administartion? you are sledyet for your website? |
| Question: |
Yes, we should not, from here and the problem is, just realized that you can`t, undertake the mind |
| Question: |
all deleted, passwords changed, it remains to find this script |
| Answer: |
OK
|
| Question: |
while I go administrativke, 10 again there are two new user. How is that possible? How can I find this script on the site through the admin panel anywhere? |
| Question: |
the website somehow earned in C-panel disk space 800 MB was replaced by 4.88 Gb?? Why were there 800 if I paid 5? Explain to me, please. |
| Answer: |
probably you have bought hosting then, when the limit was 800. |
| Question: |
30 minutes ago when the site was down and I went to the Panel indicated that use of disk space 811/800 and during our conversation, this line was changed to 811Mb/4.88 Gb? I have 2 years as you have paid for 5 Gb? As this string can change? I really have nothing ponimau what is the reason that the site to work if I the script was never found, and the problem in it? |
| Answer: |
here is the script /home/ita0211/public_html/t3-assets/data.php |
