| Question: |
are unable to reach you |
| Answer: |
Hello
of Those.support works via ticket system, as the administrator needs to see the problem rather than hear about it |
| Question: |
I can`t go through the control panel.it used to just be given a typing error, and now does not want comes |
| Answer: |
you specified during domain registration dms-installer.ru. which belongs to the grinya account. You need to authenticate that account grinya. why You registered a second account elicta ? |
| Question: |
I wanted to change the tariff plan, but honestly, like I tried to do anything, so once I was thrown out of a TGO account, then I deleted the toll and did not why do not do it, because that would change the tariff necessary to pay the previous account that I deleted, and a new account to do under that account could not.that had here and so to arrange everything |
| Answer: |
have you created a ticket? when a problem occurs, we must not be silent and to create a ticket or write in the chat the grinya account is deleted the account elicta activated. details sent to EMAIL |
| Question: |
I sonnel by phone number specified on the ticket |
| Answer: |
customer Service is closed on the tickets. |
| Question: |
still no access to the domain |
| Answer: |
what domain? Your test domain elicta.testr1.erahost.ru and domain dms-installer.ru you haven`t paid. The domain is registered only after payment |
| Question: |
and how to access it to? |
| Answer: |
please specify what You want to access? |
| Question: |
to test domain |
| Answer: |
not quite understand what you meant by imeete to access the domain. just open the link http://elicta.testr1.erahost.ru website files upload to the public_html folder via file Manager panel or via ftp
http://ded07.net/ help on how to use the panel
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| Question: |
the fact of the matter that is going сюдаhttp://elicta.testr1.erahost.the Gini, which is not |
| Answer: |
website files upload to the public_html folder via file Manager panel or via ftp
http://ded07.net/ help on how to use the panel |
| Question: |
where is this folder? |
| Answer: |
once you connect via ftp you will peerd a list of folders one of them is public_html in it and need to upload files. |
