| Question: |
Hello! Want to request a move of our website melange-butik.ru in the datacenter in Saint Petersburg. |
| Answer: |
Hello. expect please. don`t do anything on the website during the transfer |
| Answer: |
the account is migrated. details sent to your mail. can change DNS |
| Question: |
Thank you |
| Answer: |
ok
|
| Question: |
Hello! When, after migration, the website will work? |
| Answer: |
have you changed DNS? What kind of website is it? |
| Question: |
melange-butik.ru |
| Question: |
lднс spelled out those that were in the letter. I have not changed |
| Answer: |
apply to change the DNS in your billing panel |
| Question: |
more in detail, please |
| Answer: |
the application is here http://erahost.ru/billing.php?do=domains&sub=editns&id=40287 |
| Question: |
application filed. but I have been prescribed these DNS |
| Answer: |
DNS ns1.dns-panel.ru : 185.47.54.206
ns2.dns-panel.ru : 185.47.54.207 |
| Question: |
well, it`s now spelled out |
| Question: |
No. Domain name Registration days Left NS - entry1 melange-butik.ru 313 10.05.2016 ns1.dns-panel.ru : 185.47.54.206ns2.dns-panel.ru : 185.47.54.207 to change to change |
| Answer: |
DNS changed |
| Question: |
how long to wait when the site will work? |
| Answer: |
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Question: |
Tracing route to melange-butik.ru [185.47.54.206]with the maximum number of jumps 30: 1 <1 MS <1 MS <1 MS 192.168.0.1 2 9 ms 10 ms 1 ms core.citylink-rk.ru [10.0.9.254] 3 <1 MS <1 MS <1 MS cl-gateway.citylink-rk.ru [10.0.18.234] 4 6 ms 6 ms 6 ms pzk01.transtelecom.net [188.43.8.222] 5 18 ms 18 ms 18 ms 10.78.99.6 6 25 ms 24 ms 24 ms comfortel.inet2.net [85.112.122.82] 7 * * * timed out for the request. 8 25 ms 25 ms 25 ms 85-143-184-42.customer.comfortel.pro [85.143.184.42] 9 25 ms 25 ms 25 ms knight.dns-panel.ru [185.47.54.206]Trace complete.yesterday the page had written that the account is locked. Now just a white sheet. |
| Answer: |
specify on what engine runs your website |
| Question: |
joomla |
| Answer: |
the problem is checked |
| Answer: |
this is Your code in the file index2.php? if ($_POST[\"rxtme\ |
| Question: |
like. only there file index2.bak |
| Answer: |
why this code? what version of joomla do You have? |
| Question: |
1.5.26 |
| Answer: |
the problem is checked |
| Answer: |
you can log in to admin panel and clear cache? |
| Answer: |
we have brought You back to predni server |
| Question: |
in the morning in the admin area go could. now an error. nothing works |
| Answer: |
Hello. Provide the details for check-in.
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Question: |
Tracing route to melange-butik.ru [185.47.54.206]with the maximum number of jumps 30: 1 <1 MS <1 MS <1 MS 192.168.0.1 2 1 ms 92 ms 10 ms core.citylink-rk.ru [10.0.9.254] 3 <1 MS 1 ms <1 MS cl-gateway.citylink-rk.ru [10.0.18.234] 4 6 ms 6 ms 6 ms pzk01.transtelecom.net [188.43.8.222] 5 18 ms 18 ms 18 ms 10.78.99.6 6 25 ms 25 ms 25 ms comfortel.inet2.net [85.112.122.82] 7 * * * timed out for the request. 8 26 ms 26 ms 25 ms 85-143-184-42.customer.comfortel.pro [85.143.184.42] 9 26 ms 25 ms 25 ms knight.dns-panel.ru [185.47.54.206]Trace complete.details to enter where? |
| Answer: |
In the admin area. What at you shows? |
| Question: |
yesterday when loading the site was \"account locked\", a few moments ago, another page in English \"Sorry, etc\" and if you try to go to admin panel \"404 error\" now just do it doesn`t do anything server not found |
| Answer: |
you are tracing goes to the new server and not the previous one. Fold the DNS cache on the computer. |
| Question: |
tracert melange-butik.gine fails to resolve the system host name melange-butik.ru. |
| Answer: |
Wait for the DNS updates. |
| Question: |
Well. |
| Answer: |
ok |
| Question: |
The site has earned. As I understand it, in the datacenter of Saint Petersburg we moved? When this is done? |
| Answer: |
we have not yet found out the problem why your site could work on another server. as soon as I find out we will include your website there |
| Question: |
Clear. Thank you. |
| Answer: |
ok
|
