Question: |
Hello! Stopped working website. When you navigate to the site says:Sorry!If you are the owner of this website, please contact your hosting provider: webmaster@ourshop.kzЭто you may have reached this page because:1. IP address for this domain may be modified in recent times.2. incorrect server configuration.Please verify that your hosting provider has the correct IP address.3. The site may have been moved to another server. |
Answer: |
Hello. clear cache in your browser |
Question: |
Cleared the cache on one computer started to go, the second writes this error: Executing in an invalid environment for the supplied user, I go with different browsers. So a few people can`t access it today. |
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please Make a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after-click to select - enter to get to skopirovat here in the ticket
If You are zatrudina, watch a training video http://ded07.net/helphost/tracert.htm |
Question: |
Microsoft Windows [Version 6.1.7601](c) Corporation Microsoft (Microsoft Corp.), 2009. All rights reserved.C:\\Users\\office>tracert ourshop.kzТрассировка route to ourshop.kz [144.76.202.179]with a maximum of 30 hops: 1 <1 MS <1 MS 1 ms hi.link [192.168.1.1] 2 * * * timed for the request. 3 146 ms 59 ms 49 ms m212-96-67-61.cust.tele2.kz [212.96.67.61] 4 45 ms 59 ms 58 ms 91.185.3.165 5 54 ms 69 ms 59 ms clk06.transtelecom.net [188.43.5.94] 6 146 ms 158 ms 191 ms 10.146.149.2 7 205 ms 188 ms 189 ms amsix-gw.hetzner.de [80.249.209.55] 8 197 ms 188 ms 169 ms core1.hetzner.de [213.239.203.157] 9 166 ms 189 ms 209 ms core22.hetzner.de [213.239.245.178] 10 165 ms 189 ms 190 ms juniper1.rz20.hetzner.de [213.239.245.170] 11 173 ms 179 ms 178 ms hos-tr2.ex3k8.rz20.hetzner.de [213.239.248.169] 12 166 ms 179 ms 218 ms tisza.hostven02.ru [144.76.202.179]Trace complete. |
Answer: |
according to the trace domain. |
Question: |
Here`s the trace from the computer which generates an error when entering the site is: Executing in an invalid environment for the supplied userbogdan@acer:~$ traceroute ourshop.kztraceroute to ourshop.kz (144.76.202.184), 30 hops max, 60 byte packets1 hi.link (192.168.8.1) 1.346 1.590 ms 1.947 ms ms2 * * *3 10.3.1.18 (10.3.1.18) 39.098 ms 38.879 ms 42.135 ms4 * * *5 * * *6 46.227.185.233 (46.227.185.233) 62.695 ms ms ms7 72.822 73.046 xe312.RT.INT.STV.RU.retn.net (87.245.238.44) 155.765 139.772 ms ms 139.798 ms8 ae6-3.RT.IRX.FKT.DE.retn.net (87.245.233.198) 139.679 ms 135.741 ms 137.829 ms9 GW-Hetzner.retn.net (87.245.245.114) 131.916 ms ms 127.086 125.812 ms10 core4.hetzner.de (213.239.245.2) 126.105 ms ms 126.289 124.224 ms11 core21.hetzner.de (213.239.245.13) 129.856 ms core22.hetzner.de (213.239.245.17) 129.946 ms 129.610 ms12 juniper2.rz20.hetzner.de (213.239.245.158) 146.908 ms juniper1.rz20.hetzner.de (213.239.245.166) 186.702 ms juniper1.rz20.hetzner.de (213.239.245.170) 183.012 ms13 hos-tr2.ex3k8.rz20.hetzner.de (213.239.248.169) 131.434 ms hos-tr5.ex3k8.rz20.hetzner.de (213.239.233.132) 131.542 ms ms14 135.795* * *15 * * *16 * * *17 * * *18 * * *19 * * *20 * * *21 * * *22 * * *23 * * *24 * * * |
Answer: |
let IP, which was done tracing, you can read it on the page http://www.erahost.ru/2ip.php
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Answer: |
let IP, which was done tracing, you can read it on the page http://www.erahost.ru/2ip.php |
Question: |
IP address: 89.33.214.13 |
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This IP is not blocked. |
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And what will it mean? That it is not blocked. I honestly don`t really know much about it, self-taught. |
Answer: |
Contact the ISP of your client has access, and ask them why he is not available your website. |
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Understood. Thank you very much. |
Answer: |
ok
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