| Question: |
After this problem on the website you cannot select a shipping method, a customer complained that he could not make the order. What else is not working, it is not known, perhaps even some sort of sports functions there is a problem. Please urgently fix. attentive.ru |
| Answer: |
Hello. as you can see the problem? |
| Question: |
The customer when making the order can not choose the delivery method. No method not available.Everything worked perfectly until this problem with the site. I don`t know how you can see. Draw an order on the website. |
| Answer: |
describe step by step actions that need to be done. the request cites specific data |
| Answer: |
we see the delivery tab If a shipping method is not available. 1. Perhaps the weight of Your parcel exceeds the tolerance permitted. Divide Your parcel. 2. Possible estimates for Your country. For clarification, please contact us. |
| Question: |
Put the product to the cart. Further, in the cart click checkout. Upon entering a basket of visible goods, the weight and the right fields to fill in. And to fill the customer immediately saw how much the shipping costs of the goods. Now it`s empty. |
| Question: |
And should not be, and the calculation of the delivery. This message appeared at privyshenii weight. And now even to 20 grams. no shipping |
| Answer: |
that`s what concrete it depend? have you checked the settings of the store? |
| Question: |
should offer direct delivery depending on weight. two or three options at once with the price of shipping. And now it is unavailable. |
| Question: |
we have nothing in the settings has not changed and was waiting when the site will work and a while ago people were making orders, then something you did there and all stopped working. What we should check? Parameters unchanged. |
| Answer: |
what base work site? |
| Question: |
My sql |
| Answer: |
what base work site? the database name, please |
| Question: |
base oneself_04_attentive |
| Answer: |
we checked the database and don`t see. can we restore database from backup here, segodnyashego number. all records that were made today after creating the backup will be lost permanently. |
| Question: |
and how many were back to the apt? |
| Answer: |
26:08 0:19 |
| Question: |
so it`s not today and yesterday. Sakai that were made today will remain in the database? |
| Answer: |
NT of course, if you restore from this dump it will be restored at the time of the dump. |
| Question: |
give us 10 minutes, we save the data |
| Answer: |
we have kept the current database dump. report ready |
| Question: |
let`s all recover |
| Answer: |
database restored. |
| Question: |
it seems to work |
| Answer: |
please check all |
| Question: |
doesn`t work again. what were you doing that the website was not working correctly? What do I do? I`m losing customers. |
| Answer: |
what`s not working? after restoring the database, we didn`t do anything. |
| Question: |
cleaned the cookies and it worked |
| Answer: |
everything working ? |
