| Question: |
Good afternoon. this morning it began to open the website. Did PING the site through command prompt, pinged the website with the losses:Microsoft Windows XP [Version 5.1.2600](C) Corporation Microsoft, 1985-2001.C:\\Documents and Settings\\m_alexey.KAZPROJECT>ping www.beautify-life.orgОбмен packages beautify-life.org [IP] with 32 bytes of data:Reply from IP: bytes=32 time=315мс TTL=53Превышен the timeout interval for the request.Timed out for the request.Reply from IP: bytes=32 time=170мс TTL=54Статистика Ping for IP: Packets: sent = 4, received = 2, lost = 2 (50% loss),Approximate time of reception-transfer in a msec: Minimum = 170мсек, Max = 315 msec, Average = 242 memogate than anything to help? what`s the average time should be before waiting? |
| Answer: |
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Question: |
Microsoft Windows XP [Version 5.1.2600](C) Corporation Microsoft, 1985-2001.C:\\Documents and Settings\\m_alexey.KAZPROJECT>tracert www.beautify-life.orgТрассировка route to beautify-life.org [IP]with the maximum number of jumps 30: 1 <1 MS <1 MS <1 MS IP 2 27 ms 76 ms 64 ms IP.megaline.telecom.kz [IP] 3 24 ms 18 ms 16 ms IP 4 48 ms 59 ms 78 ms IP 5 100 ms 61 ms 64 ms IP 6 * 46 ms 41 ms IP 7 * 89 ms 86 ms clk06.transtelecom.net [IP] 8 * * * timed out for the request. 9 * * * timed out for the request. 10 140 ms 141 ms 140 ms IP 11 153 ms 156 ms 172 ms Christinovka completed. |
| Answer: |
what did You change on the site? configured any caching? |
| Question: |
The structure of the CMS Opencart has not changed. Caching is the default. |
| Answer: |
check the settings for caching, check and optimize the database, you can do it in phpmyadmin. |
| Question: |
It so happened that I have friends there are projects on erahost and I have immediately an additional resource, made some traces and I see this everywhere картинуMicrosoft Windows XP [Version 5.1.2600](C) Corporation Microsoft, 1985-2001.C:\\Documents and Settings\\m_alexey.KAZPROJECT>tracert www.yukite.comТрассировка route to www.yukite.com [IP]with the maximum number of jumps 30: 1 <1 MS <1 MS <1 MS IP 2 37 ms 45 ms 57 ms IP.megaline.telecom.kz [IP] 3 * 68 ms 59 ms IP 4 117 ms 157 ms 44 ms IP 5 * 151 ms 125 ms IP 6 86 ms 138 ms * IP 7 107 ms 89 ms 115 ms IP 8 * * * timed out for the request. 9 173 ms * 187 ms aruba.mix-it.net [IP] 10 241 ms 162 ms 225 ms IP 11 174 ms 189 ms * IP 12 209 ms * 215 ms webx587.aruba.it [IP]Trace complete.C:\\Documents and Settings\\m_alexey.KAZPROJECT>tracert www.shopmoneta.ruТрассировка route to shopmoneta.ru [IP]with the maximum number of jumps 30: 1 <1 MS <1 MS <1 MS IP 2 17 ms 16 ms 16 ms IP.megaline.telecom.kz [IP] 3 32 ms * 16 ms 4 IP * * IP 5 176 ms 133 ms 68 ms 80 ms IP 6 89 ms 125 ms 100 ms IP 7 52 ms 53 ms 55 ms IP-8 * * * timed out for the request. 9 * * * timed out for the request. 10 216 ms 187 ms 182 ms IP 11 279 ms 242 ms 238 ms Christinovka completed.C:\\Documents and Settings\\m_alexey.KAZPROJECT>tracert beautify-life.aggressive route to beautify-life.org [IP]with the maximum number of jumps 30: 1 <1 MS <1 MS <1 MS IP 2 95 ms 98 ms 121 ms IP.megaline.telecom.kz [IP] 3 35 ms 60 ms 52 ms 90 ms IP 4 * IP 5 53 ms 244 ms 165 ms * IP 6 * 121 ms 127 ms IP 7 * * * timed out for the request. 8 * * * timed out for the request. 9 * * * timed out for the request. 10 142 ms 140 ms 176 ms IP 11 206 ms 156 ms 163 ms Christinovka completed.C:\\Documents and Settings\\m_alexey.KAZPROJECT>tracert www.shopmason.ruТрассировка route to shopmason.ru [IP]with the maximum number of jumps 30: 1 <1 MS <1 MS <1 MS IP 2 80 ms 97 ms 114 ms IP.megaline.telecom.kz [IP] 3 112 ms 101 ms 67 ms IP 4 79 ms 46 ms 85 ms 5 IP-184 ms 194 ms 219 ms IP 6 89 ms 95 ms 89 ms IP 7 114 ms 114 ms 100 ms IP 8 * * * timed out for the request. 9 * * * timed out for the request. 10 132 ms 131 ms 140 ms 151 ms IP 11 269 ms 132 ms Christinovka completed. |
| Answer: |
You Udut loss on the way to the server.
We will transfer Your account to another server in durug DTS, the problem should disappear. |
| Question: |
Well, thank you |
| Answer: |
the problem is in Your website. please check its here is how work the opencart http://tools.pingdom.com/fpt/#!/jfQCe/http://test.beautify-life.org but Your Both sites are located in Your account. admin test http://test.beautify-life.org/admin authorize with a login and password for your hosting account |
| Question: |
The admin panel authorization http://test.beautify-life.org/admin I also opened 10 seconds. The trace is the same:Microsoft Windows XP [Version 5.1.2600](C) Corporation Microsoft, 1985-2001.C:\\Documents and Settings\\m_alexey.KAZPROJECT>tracert test.beautify-life.aggressive route to test.beautify-life.org [IP]with the maximum number of jumps 30: 1 <1 MS <1 MS <1 MS IP 2 17 ms 17 ms 18 ms IP.megaline.telecom.kz [IP] 3 * 17 ms 18 ms IP 4 62 ms 67 ms 59 ms IP 5 80 ms 64 ms 89 ms IP 6 42 ms 48 ms * IP 7 * 70 ms 71 ms clk06.transtelecom.net [IP] 8 * * * timed out for the request. 9 * * * timed out for the request. 10 149 ms * 138 ms IP 11 154 ms 145 ms 154 ms Christinovka completed.It can sense the sin on my ISP? as your hand looks trace website? |
| Answer: |
we found that You had grown very large cache, clear the cache. |
| Answer: |
that looks like Your problem http://texnoera.com/internet/webmasteram/udalyaem-virus-na-opencart.html proveriat and replace system/librari/response.php the original |
| Answer: |
http://tools.pingdom.com/fpt/#!/dIPCd3/beautify-life.org Load time
1.46. http://tools.pingdom.com/fpt/#!/dIPCd3/beautify-life.org
we have zamenili file the original of the installed by us test.beautify-life.org
as you can see the results on the face, instead of 20 seconds - 1.4 seconds
Just do not forget please that the administration of the site obasan to do a site administrator. This problem was NOT an issue hosting. The problem was connected with Your website. |
| Question: |
Yes indeed, it`s all good. Guilty, I apologize. I previously made a request to change NS records, like at the other hosting site to look. You can request to cancel? |
| Answer: |
So to check on the other hostine. We then gave You a clean script. It worked fine then. No need to listen to \"forum experts\" who yell - change host. They gelaut only nobama posts. in fact, such calove just a chatterbox. And the cause is quite different. please read the article carefully http://texnoera.com/internet/webmasteram/udalyaem-virus-na-opencart.html and check what it shows. namely, where and which modules and subject matter you take. where did you take the engine itself. |
| Question: |
Let the last time to disturb. I have after this whole situation I cannot access api.vk.com. ie I have a module which by means of a cron task unloads the goods in a Facebook group. recently it stopped giving the error: \"error! can`t get the url https://api.vk.com/method/photos.createAlbum Connection timed out after 30001 milliseconds\". The developer of the module said:\"Hello.This error says that unable to connect to vk.com. Ie you have a problem on the server. If the error will not go away, you need to contact the tech support of your hosting.\"You have not previously closed access to my server connections? Thank you. |
| Answer: |
where majengo to see the error? access vk.com the server has the |
| Question: |
The error comes directly from the module itself:https://yadi.sk/i/scpoycRjipyiU |
| Answer: |
recently, they have not worked domain . maybe in this case they are on the hosting providers are cutting their problems. domain api.vk.com with our hosting available. userapi.com they have broken recently |
| Question: |
Okay, got it...thank you |
| Answer: |
we just checked. our server has access # ping api.vk.com
PING api.vk.com (IP) 56(84) bytes of data.
64 bytes from srv120-131-240-87.vk.com (IP): icmp_seq=1 ttl=57 time=57.6 ms
64 bytes from srv120-131-240-87.vk.com (IP): icmp_seq=2 ttl=57 time=57.6 ms
64 bytes from srv120-131-240-87.vk.com (IP): icmp_seq=3 ttl=57 time=57.7 ms
64 bytes from srv120-131-240-87.vk.com (IP): icmp_seq=4 ttl=57 time=57.6 ms
64 bytes from srv120-131-240-87.vk.com (IP): icmp_seq=5 ttl=57 time=57.6 ms
64 bytes from srv120-131-240-87.vk.com (IP): icmp_seq=6 ttl=57 time=57.6 ms
64 bytes from srv120-131-240-87.vk.com (IP): icmp_seq=7 ttl=57 time=57.6 ms
64 bytes from srv120-131-240-87.vk.com (IP): icmp_seq=8 ttl=57 time=57.6 ms |
