| Question: |
Hello! Please tell me, since yesterday does not go into the site control panel (cPanel) |
| Answer: |
Hello. Describe the problem in more detail. What do you see? |
| Question: |
Press the button to enter into the site control panel (cPanel).The page does not load and gets out:Web page недоступнаERR_CONNECTION_TIMED_Outчистил cookies, they came with a different browser does not help.Goes everywhere without problems and here it is in (cPanel) comes. |
| Answer: |
please Make a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after-click to select - enter to get to skopirovat here in the ticket
If You are zatrudina, watch a training video http://ded07.net/helphost/tracert.htm |
| Question: |
C:\\Users\\Жека>tracert ourshop.kzТрассировка route to ourshop.kz [46.29.2.67]with a maximum of 30 hops: 1 1 ms 1 ms 1 ms hi.link [192.168.1.1] 2 * * * timed for the request. 3 92 ms 36 ms 39 ms m212-96-67-37.cust.tele2.kz [212.96.67.37] 4 47 ms 39 ms 49 ms m212-96-67-61.cust.tele2.kz [212.96.67.61] 5 45 ms 49 ms 49 ms 92.46.126.153 6 52 ms 49 ms 49 ms asta-core-l2-1.online.kz [95.59.170.52] 7 47 ms 49 ms 49 ms asta-gate-1.online.kz [92.47.151.162] 8 74 ms 69 ms 58 ms 217.150.44.146 9 * * * timed out for the request. 10 * * * timed for the request. 11 1388 ms 129 ms 129 ms 31.210.11.38 12 1172 ms 349 ms 399 ms ourshop.kz [46.29.2.67]Trace complete. |
| Answer: |
You changed your password on cPanel? |
| Question: |
no |
| Answer: |
please Check now. |
| Question: |
No not comes. Writes too most:the Web page недоступнаERR_CONNECTION_TIMED_Out |
| Answer: |
46.29.2.67 address:2082 are available? |
| Question: |
Yes |
| Answer: |
you can log into the control panel at this address? |
| Question: |
Yes, at this address comes |
| Answer: |
please tell me why you don`t have for the individual user? Why are you using the main account? |
| Answer: |
Sogdiana Your problem is fixed. don`t do this, the base needs to be your user, this is definitely |
| Question: |
I honestly do not know. I originally registered, showed what to do and all. What I need to do?? |
| Answer: |
You and I, we are all done for You. the site is working. |
| Question: |
Thank you! |
| Answer: |
Since the issue has been resolved, we are closing this ticket. In case, in Your opinion, an unsatisfactory response, You can always create a new one or reopen this ticket with his answer. |
| Question: |
Yeah, well. |
| Answer: |
ok
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