| Question: |
Good day!Do not load and send emails for EMAILОшибка in the screenshot:https://yadi.sk/i/fiEf5t5Gj6nhT |
| Answer: |
Hello. from what ip the mail is sent? as configured the email client? is smtp authentication? what is the specified port |
| Question: |
IPv4:Cottony 1B1 is configured as specified in the regulations, as evidenced by the fact that mail worked properly last year.https://yadi.sk/i/gjdV-wEoj6s7vhttps://yadi.sk/i/UAJMC5oSj6sBp |
| Answer: |
addresses of the servers , both dogmaweb.ru smtp port - 26 |
| Question: |
Did not help |
| Answer: |
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Question: |
Microsoft Windows [Version 10.0.10240](c) Corporation Microsoft (Microsoft Corporation) 2015 All rights reserved.C:\\Users\\intercos>tracert dogmaweb.Gerasimovka route to dogmaweb.ru [IP]with the maximum number of jumps 30: 1 1 ms 2 ms 2 ms IP 2 1 ms 1 ms 1 ms IP.in-addr.arpa [IP] 3 34 ms 35 ms 34 ms msk-r1-core.gazpromtelecom.ru [IP] 4 * * * timed out for the request. 5 * * * timed out for the request. 6 * * * timed out for the request. 7 * * * timed out for the request. 8 * * * timed out for the request. 9 * * * timed out for the request. 10 * * * timed out for the request. 11 * * * timed out for the request. 12 * * * timed out for the request. 13 * * * timed out for the request. 14 * * * timed out for the request. 15 * * * timed out for the request. 16 * * * timed out for the request. 17 * * * timed out for the request. 18 * * * timed out for the request. 19 * * * timed out for the request. 20 * * * timed out for the request. 21 * * * timed out for the request. 22 * * * timed out for the request. 23 * * * timed out for the request. 24 * * * timed out for the request. 25 * * * timed out for the request. 26 * * * timed out for the request. 27 * * * timed out for the request. 28 * * * timed out for the request. 29 * * * timed out for the request. 30 * * * timed out for the request.Trace complete. |
| Answer: |
Judging from the trace you have problem with access to the server, but your IP is not blocked. The site itself are available to you? |
| Question: |
Yes, the site is available |
| Answer: |
please Wait, the request is sent to the administrator. |
| Question: |
Well. Now the website became unavailable. |
| Answer: |
Inform your IP, you can read it on the page http://www.erahost.ru/2ip.php |
| Question: |
Your IP address: IP |
| Answer: |
This IP is not blocked. |
| Question: |
Now specifically took work laptop home and here it works. What could be the reason? |
| Answer: |
then it can be connected with an Internet service provider |
| Question: |
OK, let`s try on their side to look for a solution. Thanks for the help! |
| Answer: |
OK
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