| Question: |
Good afternoon since yesterday evening there is a problem with the download site. The Internet is fast, the various sites run and open quickly, and our website http://attentive.ru is downloaded slowly and with difficulty, often says \"stopped responding to the query next page...\" or a very long time to load the page. And this happens on both computers. I remember you as it gave me a link by which you can test the speed of opening website in different countries. Tell me what could be the reason? |
| Answer: |
Hello. priblizitelno to perform the download site is here http://tools.pingdom.com/fpt/#!/eqsbGk/http://attentive.ru/ here you can see that problem again creates VK.com |
| Question: |
tested, then disabled and tested again, but still |
| Answer: |
to download the vk loaded You have the longest . userapi is also vk |
| Question: |
we disabled that as he can slow. Moreover now gives an even longer boot time. |
| Question: |
With the admin is generally not possible to work. 5-6 times reload the page and the admin panel itself, that would open the ordering |
| Answer: |
on the contrary, the boot time decreased http://tools.pingdom.com/fpt/#!/caj3VB/attentive.EN |
| Question: |
Tell me maybe there is some other solution. Still not possible to work with the admin on both computers. What could be wrong? Looked at the schedule this test that you did link. The rate is even higher than at my first testing. Sep 24 15:59:56 4.26 years 2.6 MB 127 7724 Sep 15:30:03 5.96 years 2.6 MB 128 7724 Sep 15:25:57 3.06 years 2.6 MB 129 7824 Sep 15:25:24 3.36 years 2.6 MB 128 7724 Sep 15:15:00 3.09 years 2.7 MB 145 7824 Sep 15:13:24 3.40 years 2.7 MB 145 7824 Sep 15:02:51 3.56 years 2.7 MB 145 |
| Answer: |
ask any problem when working with admin panel |
| Question: |
admin runs fine, but as soon as you need inside the admin to open some page, for example to open an account or to change the status of an order, hanging and unresponsive and then it appears the page does not respond to a request. |
| Question: |
either have very long to wait 10-15 minutes or restart the admin panel, but it doesn`t always work. |
| Answer: |
specify on what engine Your website |
| Question: |
ocstory |
| Answer: |
unfortunately, with this engine, not familiar. the site has the cache, try egoistic |
| Question: |
this is the same engine that opencart may be familiar with it? |
| Answer: |
perhaps You will help http://texnoera.com/internet/webmasteram/udalyaem-virus-na-opencart.html |
| Question: |
you assume that your anti-virus system failed and we could catch a virus? But then other sites on that server would have been infected. |
| Answer: |
all accounts are separated from other containers cagefs anti-virus program does not prevent hacking but only can find the malicious code after. Viruses do not cling, the malicious code gets on the website or as a result of hacking or is brought by the administrator of the site together with the informal theme and plugins some malicious code, as in the example, antivirus software not detected |
| Question: |
Checked the site for viruses 5 different systems. And besides, neither Google nor Yandex thinks the site is infected. It is not possible to work with lunch... can`t even change the status of the order. Is there any more suggestions besides assumptions about the viruses? Plug-ins have all been installed for a long time and only pay from the official website. Nowhere to take viruses. |
| Answer: |
what has changed on the website before the problem occurred? |
| Question: |
absolutely nothing for over 2 weeks. And works poorly since yesterday. |
| Question: |
Cleaned the cache did not help |
| Answer: |
check that you have removed VK ? |
| Question: |
we turned it off. There is no function of a partial shutdown. Just disable the plugin VC and all. Now it is not working and does not load. Read the different forums. Still suggest to contact your hosting provider. And here is what they write If You have access configu MySQL server, you can try to perform slow queries http://habrahabr.ru/post/31072/ and have them repair point. |
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have You had changes in the database? violnece its optimization in phpmyadmin |
| Question: |
Changes any was not wrote above about it. Absolutely no. |
| Answer: |
optimize the database in phpmyadmin |
| Question: |
optimize table did not help |
| Answer: |
please Wait. |
| Question: |
after all the action, clean the cache, optimize table speed became worse |
| Answer: |
how worse http://tools.pingdom.com/fpt/#!/WsfjN/attentive.EN less than 3 seconds |
| Question: |
well, I did I showed that Previous tests http://attentive.ru/Проверенный load Time page Size Requests Page Speed24 Sep 22:41:01 4.23 with |
| Answer: |
http://tools.pingdom.com/fpt/#!/ePaKRH/http://attentive.ru/ less than 2 seconds |
| Question: |
so this system is not working correctly, since I have shows very poor results. But I am concerned about why the admin panel is slow and hangs. |
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as you can see the problem? |
| Question: |
no idea. open the admin panel choose the order, all is working, but when I try to open an account, or change the goods whether to change the status on the order, that is, any action results in a hang of the site. and says the page stopped responding to the request. Everything!!! |
| Answer: |
still try to replace the files from the article on the net from the distribution |
| Question: |
Opened new facts about our problem. I have a proxy server. I went through a proxy and everything works. Previously about a year ago the website stopped to open with Thailand. You did something and our website has earned. Apparently now again the same problem associated with Thailand. What to do? |
| Answer: |
we do not block Thailand |
| Question: |
I know that you don`t block. Block here. But you helped and solved the problem. |
| Question: |
View our correspondence with you. Have you resolved this issue. |
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then we blocked and Thailand and China and India and the Arabs., was a powerful DDoS attack |
| Question: |
Yes, no you blocked. We have this problem not first time. 3 years ago I had the same problem with the second hosting provider. They refused to help us. Our website was down for a week, after which we pass to you. And you have twice had this problem. And then you said that the lock on our side. |
| Answer: |
we can migrate Your account on another server in another data center, if that helps |
| Question: |
let`s try anyway, because work is not possible. Let`s try different techniques. |
| Answer: |
create a text account and install it the same engine to check. we will transfer it to our other server. if everything is in order we will transfer your website |
| Question: |
I unfortunately have no idea how to do it. |
| Answer: |
simple, W here http://www.erahost.ru/reg_test.php |
| Question: |
is to create a test hosting,but I have a problem in the installation of the engine. |
| Answer: |
the engines are installed directly in the panel menu - softaculous |
| Question: |
You are professionals and you all just, I really no idea how and where to do it and never did. while I learn how to install therefore, I will lose all clients can`t work with either one order. People pay me money and then the question of decency. To wait and to sit studying programming I have no way. |
| Answer: |
will notify when it is fashionable to tolerate the website. will test then on your website |
| Question: |
and you are working around the clock? we have the most minimal impact on the site of our morning. at 5 am Moscow |
| Answer: |
we can move now or in a few hours. |
| Question: |
after a couple of hours I will have the morning and I can`t check the site works or not. And now a large number of visits to the site |
| Answer: |
ETR does not matter how many visits will be on the website. they are not going anywhere. and check out you will be on the new servere. the current website will work without changes. if You are udovletvoren novamente you prsoto change DNS |
| Question: |
how much time will it take? |
| Answer: |
what? transfer or change the DNS? the transfer does not take mnogogranen. DNS change few easy hours |
| Question: |
Let`s tolerate. Really hope not a lot of time. I have the floor the first night |
| Answer: |
find while on your computer disk With the hosts file |
| Question: |
found two files, which one to choose? lie in different folders. |
| Question: |
C:\\Windows\\System32\\drivers\\etc and the second folder C:\\Windows\\winsxs\\amd64_microsoft-windows-w..nfrastructure-other_31bf3856ad364e35_6.1.7600.16385_none_6079f415110c0210 |
| Answer: |
Yes, there C:\\Windows\\System32\\drivers\\etc You will need fit into his life the IP attentive.ru when we will let you know. |
| Question: |
Please tell me soon? I`m afraid to fall asleep and fall on the keyboard) |
| Answer: |
prescribe now and reboot this website specifically for you will work with the new server |
| Question: |
Which fits the prompt?# Copyright (c) 1993-2009 Microsoft Corp.## This is a sample HOSTS file used by Microsoft TCP/IP for Windows.## This file contains the mappings of IP addresses to host names. Each# entry should be kept on an individual line. The IP address should# be placed in the first column followed by the corresponding host name.# The IP address and the host name should be separated by at least one# space.## Additionally, comments (such as these) may be inserted on individual# lines or following the machine name denoted by a `#` symbol.## For example:## IP rhino.acme.com # source server# IP x.acme.com # x client host# localhost name resolution is handled within DNS itself.# The IP localhost# ::1 localhost |
| Answer: |
add last new line |
| Question: |
in Notepad, save Doc. only in text format. Is this normal? |
| Answer: |
yeah, right. it is a text file |
| Question: |
while everything seems to be working. |
| Answer: |
normally работает7 |
| Question: |
don`t even know how to say in the morning, hung out and now works. Will play around today, in the evening I will unsubscribe. Thank you. |
| Answer: |
works with any server?
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Question: |
sorry I did not understand the question. Yesterday you were transferred. I made changes to the website host and checked all the work. This morning it was frozen again. now working. The trace will now make |
| Answer: |
DNS that we did not change. the website works with the new server just for You . |
| Question: |
to be honest I don`t know what that means. Is it good or bad.here is the trace C:\\Users\\Olesya>tracert attentive.Gerasimovka route to attentive.ru [IP]with the maximum number of jumps 30: 1 <1 MS <1 MS <1 MS IP 2 5 ms 7 ms 6 ms IP 3 10 ms 11 ms 9 ms IP 4 10 ms 9 ms 10 ms IP 5 9 ms 9 ms 9 ms IP 6 17 ms 13 ms 10 ms IP 7 13 ms 13 ms 13 ms 210-86-142-81.static.asianet.co.th [IP1] 8 30 ms 15 ms 34 ms 61-91-213-225.static.asianet.co.th [IP5] 9 11 ms 11 ms 17 ms 61-91-213-35.static.asianet.co.th [IP] 10 11 ms 12 ms 13 ms 61-91-213-10.static.asianet.co.th [IP] 11 12 ms 11 ms 15 ms IP 12 226 ms 228 ms 226 ms IP 13 241 ms 242 ms 232 ms decix-gw.hetzner.de [IP] 14 239 ms 239 ms 239 ms core1.hetzner.de [IP] 15 236 ms 236 ms 235 ms core21.hetzner.de [IP] 16 247 ms 251 ms 291 ms juniper2.rz20.hetzner.de [IP] 17 240 ms 243 ms 240 ms hos-tr3.ex3k8.rz20.hetzner.de [IP] 18 250 ms 245 ms 244 ms static.IP.clients.your-server.de [14IP]Trace complete.C:\\Users\\Rasmus> |
| Answer: |
from the trace you can see that the site works on the old server. |
| Question: |
What does that mean? You do yesterday that was moved? is it some sort of float problem? in the morning I wrote that was hanging out, working fine now. |
| Answer: |
Expect a please, a request is sent to the administrator. |
| Answer: |
we will perenosimom what would You have tested. But the site will not tolerated, for all visitors as he worked and worked with the old hosting. CSN we have not changed.As we understand you can delete the account on the server testvm if You ve works fine and the transfer is no longer required |
| Question: |
When I don`t understand. You say transferred, what would we tested. But when I did a trace you said it was on the old server. So it turns out I did not tested? It is not clear then what was transported and where and how was I supposed to test if everything works according to the trace on the old one. |
| Answer: |
test you had after ordered the hosts to the new server address you have now two accounts on two servers. the site works on the old server. and with hosts you did so specifically for you and only for you website otkryvalka with nogogo. but apparently you did something wrong sat time trace wards on the old server. |
| Question: |
we have done everything as you wrote and asked where to insert into the host. Do not remove an account from another server. During the day, will test tonight and make a decision. |
| Answer: |
OK |
| Question: |
Good evening. The website continues to periodically hang. yesterday did everything as you said. but why is it still used the old server. Write again as you need to do that tomorrow to test another server |
| Answer: |
Hello. <You need to register to a file hosts previously specified period. |
| Question: |
We did added the last line, but for some reason did not work. |
| Answer: |
show the entire file |
| Question: |
# Copyright (c) 1993-2009 Microsoft Corp.## This is a sample HOSTS file used by Microsoft TCP/IP for Windows.## This file contains the mappings of IP addresses to host names. Each# entry should be kept on an individual line. The IP address should# be placed in the first column followed by the corresponding host name.# The IP address and the host name should be separated by at least one# space.## Additionally, comments (such as these) may be inserted on individual# lines or following the machine name denoted by a `#` symbol.## For example:## IP rhino.acme.com # source server# IP x.acme.com # x client host# localhost name resolution is handled within DNS itself.# The IP localhost# ::1 localhost# IP attentive.ru |
| Answer: |
we talked to add term IP attentive.ru you added # the IP attentive.ru |
| Question: |
now correct |
| Answer: |
OK
|
| Question: |
all done |
| Answer: |
reboot |
| Question: |
rebooted |
| Answer: |
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Question: |
C:\\Users\\Olesya>tracert attentive.Gerasimovka route to attentive.ru [IP]with the maximum number of jumps 30: 1 <1 MS <1 MS <1 MS IP 2 6 ms 8 ms 5 ms IP 3 9 ms 10 ms 9 ms IP 4 10 ms 9 ms 9 ms IP 5 9 ms 9 ms 9 ms IP 6 9 ms 9 ms 11 ms IP 7 11 ms 10 ms 10 ms 210-86-142-81.static.asianet.co.th [IP1] 8 10 ms 10 ms 10 ms 61-91-213-225.static.asianet.co.th [IP5] 9 207 ms 97 ms 25 ms 61-91-213-35.static.asianet.co.th [IP] 10 10 ms 13 ms 8 ms 61-91-213-10.static.asianet.co.th [IP] 11 14 ms 11 ms 11 ms IP 12 231 ms 226 ms 223 ms IP 13 233 ms 231 ms 232 ms decix-gw.hetzner.de [IP] 14 240 ms 240 ms 238 ms core1.hetzner.de [IP] 15 235 ms 240 ms 236 ms core21.hetzner.de [IP] 16 249 ms 245 ms 246 ms juniper2.rz20.hetzner.de [IP] 17 240 ms 239 ms 240 ms hos-tr3.ex3k8.rz20.hetzner.de [IP] 18 247 ms 248 ms 249 ms static.IP.clients.your-server.de [14IP]Trace complete.C:\\Users\\Rasmus> |
| Answer: |
show hosts |
| Question: |
# Copyright (c) 1993-2009 Microsoft Corp.## This is a sample HOSTS file used by Microsoft TCP/IP for Windows.## This file contains the mappings of IP addresses to host names. Each# entry should be kept on an individual line. The IP address should# be placed in the first column followed by the corresponding host name.# The IP address and the host name should be separated by at least one# space.## Additionally, comments (such as these) may be inserted on individual# lines or following the machine name denoted by a `#` symbol.## For example:## IP rhino.acme.com # source server# IP x.acme.com # x client host# localhost name resolution is handled within DNS itself.# The IP localhost# ::1 localhost IP attentive.ru |
| Answer: |
have You rebooted? |
| Question: |
of course |
| Answer: |
after the IP attentive.ru Enter pressed? make a transfer to a new term after this line |
| Question: |
did |
| Answer: |
reboot |
| Question: |
rebooted here is the new dressirovka:\\Users\\Rasmus>tracert attentive.Gerasimovka route to attentive.ru [IP]with the maximum number of jumps 30: 1 1 ms <1 MS <1 MS IP 2 7 ms 7 ms 6 ms IP 3 45 ms 11 ms 9 ms IP 4 15 ms 11 ms 8 ms IP 5 9 ms 9 ms 9 ms IP 6 10 ms 11 ms 10 ms IP 7 10 ms 11 ms 9 ms 210-86-142-81.static.asianet.co.th [IP1] 8 11 ms 11 ms 11 ms 61-91-213-225.static.asianet.co.th [IP5] 9 10 ms 10 ms 16 ms 61-91-213-35.static.asianet.co.th [IP] 10 18 ms 10 ms 10 ms 61-91-213-10.static.asianet.co.th [IP] 11 14 ms 11 ms 19 ms IP 12 224 ms 222 ms 223 ms IP 13 233 ms 230 ms 231 ms decix-gw.hetzner.de [IP] 14 266 ms 239 ms 239 ms core1.hetzner.de [IP] 15 234 ms 236 ms 235 ms core21.hetzner.de [IP] 16 246 ms 246 ms 273 ms juniper2.rz20.hetzner.de [IP] 17 240 ms 242 ms 240 ms hos-tr3.ex3k8.rz20.hetzner.de [IP] 18 246 ms 245 ms 245 ms static.IP.clients.your-server.de [14IP]Trace complete.C:\\Users\\Rasmus> |
| Answer: |
no. something You with the computer does not... it is not supposed to be |
| Question: |
that is not something? everything is working properly. no failures and he is only three months. Not in the sense of that? What to do then? |
| Question: |
tomorrow morning let`s do the same thing on another computer. Now can`t access it. |
| Answer: |
OK
|
| Question: |
on another computer made izmineny in the host file, rebooted, and did traceroute. here it is Tracing route to attentive.ru [IP]over a maximum of 30 hops: 1 1 ms <1 ms <1 ms IP 2 6 ms 6 ms 7 ms IP 3 13 ms 11 ms 9 ms IP 4 11 ms 11 ms 9 ms IP 5 10 ms 10 ms 13 ms IP 6 10 ms 11 ms 9 ms IP 7 15 ms 9 ms 11 ms 210-86-142-81.static.asianet.co.th [IP1] 8 14 ms 15 ms 12 ms 61-91-213-225.static.asianet.co.th [IP5] 9 9 ms 8 ms 11 ms 61-91-213-35.static.asianet.co.th [IP] 10 14 ms 10 ms 11 ms 61-91-213-10.static.asianet.co.th [IP] 11 17 ms 14 ms 15 ms IP 12 216 ms 211 ms 211 ms IP 13 239 ms 243 ms 239 ms linx.as6663.net [IP] 14 278 ms 238 ms 238 ms IP 15 237 ms 237 ms 240 ms IP 16 261 ms 248 ms 249 ms attentive.ru [IP]Trace complete. |
| Answer: |
, now you can see that this computer works with the second server. can test |
| Question: |
Instead of a site issue этоFatal error: Call to undefined function mcrypt_create_iv() in /home/oneself/public_html/attentive.ru/system/library/encryption.php on line 8 |
| Answer: |
please Check now.
|
| Question: |
booted, but it hangs and just does not work. Generally a nightmare. What to do? |
| Answer: |
so the problem is not with the location of the site, the problem is either in the website or your Internet provider. |
| Question: |
well, then leaves the site on the same account that was. |
| Answer: |
OK/ we remove the website from this server. |
| Question: |
Yes Yes. thank you |
| Answer: |
OK
|
| Question: |
Good evening again, after a whole day working with website and consultation, there is only one recommendation that will help to reduce website loading time. This will install Memcache for caching. Today tested the site on more than 15 resources for the opening rate, better than the 3.5 never showed, and often more than 5 seconds. This speed is of course terrible, especially considering that several requests we are in the top 10 in Google, and could be and with better results. Now, therefore, particularly concerned about the speed of opening the website. Perhaps our freeze-up issues to be addressed. |
| Answer: |
Hello. install Memcache on the server, shared hosting will not be made. and she won`t help You. installation Memcache, we can offer You vps http://www.erahost.ru/vpsline.php . Website optimization for more queries, contributes to the rating. and You still have to optimizirovat on site https://developers.google.com/speed/pagespeed/insights/?url=attentive.ru&tab=desktop |
| Question: |
And one of the most important is the caching. Just what Menkes and engaged. Estestvennno, and the rest going to do, but caching will reduce the website loading speed. The reviews on the forums of programmers significantly. |
| Question: |
You wrote that do not know opencart. And programmers discuss on the forum this platform and accelerate its work. A rise in rankings, it is precisely the increase of positions in search results. |
| Answer: |
read about what caching is telling You google we`re talking about caching in the browser stron |
