| Question: |
Good day!The website works fine, but the administrative panel is not loaded, the skeleton is only visible to the admin. The error log is empty. In this case, what to do? |
| Answer: |
Hello. the antivirus found viruses in the scripts of Your website. perhaps this is the reason here is a list /home/tdrus/public_html/storage/marketplace/onepageorder-demo.zip.installed: {HEX}php.mailer.Mzh.509.UNOFFICIAL FOUND
/home/tdrus/public_html/modules/onepageorder/controller/front/checkout.inc.php: {HEX}php.mailer.Mzh.509.UNOFFICIAL FOUND
/home/tdrus/public_html/core/system/licenser.inc.php: {HEX}php.mailer.Mzh.509.UNOFFICIAL FOUND |
| Question: |
great! What should I do with it? |
| Question: |
To rollback website? |
| Answer: |
You need to replace them on the original without virus |
| Question: |
I even have a old backup of these files is infected. They will be delivered to ipanel |
| Answer: |
You can download the distribution and copy these files? These are the files engine site? Or your personal? |
| Question: |
it infected files from the site engine, the original thought to take out my phone. |
| Answer: |
In the backup of the infected files. Download a new distribution file. |
| Question: |
unfortunately, I recently on this site. And the distribution can only take the developers, access it no. Thank you! |
| Answer: |
ok
|
| Question: |
Here is the answer of the developers:they`re false positives of antiviruses hosting, as the data files are obfuscated us. In them we guarantee the absence of viruses, if the files match those that are included in our distributions.File licenser.inc.php is the file subsystem in the module licenzirovanie onepageorder - also obfuscatable application hosting to add data files to exclude. |
| Question: |
and the answer is quite simple. This is not a virus. Now hosting start massively set apparently it was real or firewalls.These files contain files with encrypted information and therefore mistaken for viruses because if you open them, it seems like it`s encrypted some kind of virus. Actually it is not. These files are not infected, just encrypted. Just ask these three files to add on the hosting exception. Files should be returned. |
| Answer: |
the scanner there is no list of iskushenie, we can only send a request to the developers of the antivirus that they have added Your file to the exclusion lists in the next release of updates of virus signature |
| Question: |
And when will the next release of signature updates virus? And all the while the admin is unavailable? |
| Answer: |
the server is fully scanned for viruses during the week. before checking is done updating the signature |
| Question: |
You need the names of these three files that need to be exceptions to add? |
| Answer: |
we sent to developers files checkout.inc.php licenser.inc.php what is the third? |
| Question: |
/home/tdrus/public_html/storage/marketplace/onepageorder-demo.zip.installedвот this onepageorder-demo.zip.installedспасибо, we will wait |
| Answer: |
ok |
| Question: |
and another question. How do I know that these files are already added to the exceptions? I had them removed in kapaneli, and to return them need. Only antivirus didn`t pass them back. |
| Answer: |
we have not received any response from the developers of clamAV |
| Question: |
keep me in the know |
| Answer: |
ok |
| Question: |
Hello!Tell me, anti-virus developers have added my files to the exclusion list? Was there an update? |
| Answer: |
Hello. the database is updated daily. the developers did not tell us whether they have made Your files |
| Question: |
Let`s ask the developers. As the week passed, the work is worth it |
| Answer: |
they have no feedback just a form for uploading of viruses and false positives http://www.clamav.net/contact.html |
| Question: |
So how we will emerge from this situation? The website and no one knows how many will stand. I write to them? |
| Answer: |
you can also send them your files or ask the developers to make it official |
| Question: |
what information do I need developers to provide, in addition to the files that need to be exceptions to add? |
| Answer: |
we`ve uploaded files to them and quoted the response of running you put in the ticket |
| Question: |
Also sent the file. Tell me, and I have only one problem with the site? There are no more false positives? |
| Answer: |
please Wait, the request is sent to the administrator. |
| Answer: |
false rabarivony are always. but we all known |
| Question: |
Good afternoon or morning! Are there already solutions to my problem? We have clients already tense situation. |
| Answer: |
clarify what problem You have with clients? what hinders your work? |
| Question: |
Not working admin panel. This edit: news, catalog, download price list with prices and remains, orders, and registration of new users. It`s all every hour need to the online store! And the site is 10 days. |
| Answer: |
for some reason doesn`t work the panel? how can I do this? |
| Question: |
This ticket describes the whole story from the beginning |
| Question: |
Hello. the antivirus found viruses in the scripts of Your website. maybe it is priznavat list/home/tdrus/public_html/storage/marketplace/onepageorder-demo.zip.installed: {HEX}php.mailer.Mzh.509.UNOFFICIAL FOUND/home/tdrus/public_html/modules/onepageorder/controller/front/checkout.inc.php: {HEX}php.mailer.Mzh.509.UNOFFICIAL FOUND/home/tdrus/public_html/core/system/licenser.inc.php: {HEX}php.mailer.Mzh.509.UNOFFICIAL FOUND28.09.2015 10:52 Here is the answer of the developers:they`re false positives of antiviruses hosting, as the data files are obfuscated us. In them we guarantee the absence of viruses, if the files match those that are included in our distributions.File licenser.inc.php is the file subsystem in the module licenzirovanie onepageorder - also obfuscatable application hosting to add data files to exclude. tdrus 28.09.2015 10:57 and yet the answer is quite simple. This is not a virus. Now hosting start massively set apparently it was real or firewalls.These files contain files with encrypted information and therefore mistaken for viruses because if you open them, it seems like it`s encrypted some kind of virus. Actually it is not. These files are not infected, just encrypted. Just ask these three files to add on the hosting exception. Files should be returned. the scanner there is no list of iskushenie, we can only send a request to the developers of the antivirus that they have added Your file to the exclusion lists in the next release of updates of virus signatures from Eugene tdrus 28.09.2015 11:03 And when is the next release of signature updates virus? And all the while the admin is unavailable? |
| Question: |
05.10.2015 05:12 Hello!Tell me, anti-virus developers have added my files to the exclusion list? Was there an update? 05.10.2015 07:28 Hello. the database is updated daily. the developers did not tell us whether they have made Your files from Eugene tdrus 05.10.2015 07:42 let`s ask the developers. As the week passed, the work is 05.10.2015 07:51 they have no sviatitelia return the form to download viruses and erroneous срабатыванийhttp://www.clamav.net/contact.html from Eugene tdrus 05.10.2015 07:57 So how do we go from this situation? The website and no one knows how many will stand. I write to them? 05.10.2015 07:58 you can send them your files or ask the developers to make it official |
| Question: |
Also sent the file. Tell me, and I have only one problem with the site? There are no more false positives? 05.10.2015 08:53 please Wait, the request is sent to the administrator. from Vladimir |
| Answer: |
antivirus we works for several years, and the admin panel you have perestala rabatte just now, we only made the assumption, do not think that the problem is to blame the antivirus, just need to take this into account. the more You immediately restored deleted antivirus files. therefore the antivirus isn`t the problem. |
| Question: |
the files are not restored, they are not in the folders where they should be |
| Question: |
and the download I can`t either, because they are blocked by your antivirus |
| Answer: |
they can`t blokirovat antivirus. antivirus nothing to block. it`s just a scanner. you have no obstacles to download any files |
| Question: |
C:\\fakepath\\onepageorder-demo.zip.installed: Unknown Bytes complete FAILED! :The transmitted file will onepageorder-demo.zip.installed contains a virus and the program was cancelled: {HEX}php.mailer.Mzh.509.UNOFFICIAL FOUNDВот this is the message I see when trying to load a remote file. |
| Answer: |
where you see this message? |
| Question: |
https://cloud.mail.ru/public/GpTb/NaibgQd8N |
| Answer: |
please Wait, the request is sent to the administrator. |
| Question: |
today I wait for the answer? |
| Answer: |
Yes. |
| Answer: |
upload the files via ftp |
| Question: |
All uploaded via ftp. Works. |
| Answer: |
which files have You downloaded? |
| Question: |
Yes, those 3 files you and me писали/home/tdrus/public_html/storage/marketplace/onepageorder-demo.zip.installed/home/tdrus/public_html/modules/onepageorder/controller/front/checkout.inc.php/home/tdrus/public_html/core/system/licenser.inc.php |
| Question: |
Well, maybe not You personally, Your tech support wrote: the file that triggered the antivirus |
| Question: |
27.09.2015 14:07 Hello. the antivirus found viruses in the scripts of Your website. maybe it is priznavat list/home/tdrus/public_html/storage/marketplace/onepageorder-demo.zip.installed: {HEX}php.mailer.Mzh.509.UNOFFICIAL FOUND/home/tdrus/public_html/modules/onepageorder/controller/front/checkout.inc.php: {HEX}php.mailer.Mzh.509.UNOFFICIAL FOUND/home/tdrus/public_html/core/system/licenser.inc.php: {HEX}php.mailer.Mzh.509.UNOFFICIAL FOUND |
| Answer: |
Expect the amps. Your issue is being dealt with. |
| Question: |
Um.... I had hoped that all, problem solved ))) |
| Answer: |
you doesn`t work the admin panel? |
| Question: |
Works, but after manipulations with the ftp server, when it worked it`s such сообщение07.10.2015 12:12 please Wait. Your issue is being dealt with. from Oleg |
| Answer: |
You don`t understand. |
