| Question: |
After we hosted our new site agin-group.com our old site with you alkahtanigroup.com which has not yet expired went off the internet, why? The site is suppose to be up until it expires but not go down. This is affecting our business seriously. So do you do. |
| Answer: |
Hello, Site < / span>alkahtanigroup.com is working from our server: http://tools.pingdom.com/fpt/#!/c9HrgJ/alkahtanigroup.com dig alkahtanigroup.com @ns1.dns-panel.ru ; <<>> DiG 9.8.2rc1-RedHat-9.8.2-0.37.rc1.el6_7.4 <<>> alkahtanigroup.com @ns1.dns-panel.ru ;; global options: +cmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 16796 ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 2 ;; QUESTION SECTION: ;alkahtanigroup.com. IN A ;; ANSWER SECTION: alkahtanigroup.com. 14400 IN A IP ;; AUTHORITY SECTION: alkahtanigroup.com. 86400 IN NS ns1.dns-panel.ru. alkahtanigroup.com. 86400 IN NS ns2.dns-panel.ru. ;; ADDITIONAL SECTION: ns1.dns-panel.ru. 14400 IN A IP ns2.dns-panel.ru. 14400 IN A IP ;; Query time: 0 msec ;; SERVER: IP#53(IP) ;; WHEN: Sat Nov 7 16:49:30 2015 ;; MSG SIZE rcvd: 132 In domain folder public_html/alkahtanigroup.com where is no files of site. Download files to the folder of a domain. |
| Question: |
If i request to enter into cpnal of http://alkahtanigroup.com:2082/ / if it opens, it takes me into the cpanel of agin-group.comCan you try to login to http://alkahtanigroup.com:2082/User name: chairmanPassword: gfdfsythbit will take to cpanel of agin-group.com so why must it be so? |
| Answer: |
It happens because you got two sites on one account and by default is set to primary domain - < / span>agin-group.com You dont need to login into cPanel by address http://alkahtanigroup.com:2082/ Use address as http://agin-group.com:2082/ In did you have a folder for primary domain is public_html and for domain alkahtanigroup.com folder is public_html/alkahtanigroup.com |
| Question: |
I never requested a site and file transfer. Let alkahtanigroup.com remain working as it were while my engineer will upload for agin-group.com later. |
| Answer: |
Files for site agin-group.com is already downloaded. You need to download files for site alkahtanigroup.com in folder public_html/alkahtanigroup.com Domain alkahtanigroup.com is working. Just download files. |
| Question: |
who downloaded files for agin-group.com? it is just a new site hosted with files yet to be downloaded, so who did the download with alkahtaingroup.com files is my concern. Alkahtanigroup.com should remain with is own files as the old site running with you as hosting company until when we decide to download for agin-group.com. If you did a transfer, please kindly correct. |
| Answer: |
I could not answer for this question who exactly. In logs there is only two IP from wich were connection to cPanel: 1) till 2015-09-03 20:42:19< / span> auth OK [IP] 2) from 2015-11-03 19:03:14< / span> auth BAD PASSWORD [IP] The last one is your. And two IP differ are: 2015-11-04 13:52:09< / span> auth OK [IP] 2015-11-05 14:41:02< / span> auth OK [IP] |
| Question: |
Can answer me, has alkahtanigroup.com expired?If not expired, can you log into my client area with you and check under ACCOUNTS you will see that it seems that alkahtanigroup.com was transferred because it is not showing again. We are missing all our emails because the site is not showing. How can i have it as add on when it is an old site already running before hosting of the new site. Let it be the major account please. |
| Answer: |
Domain is not expired. < / span>Expiration Date: 2016-08-28 |
| Question: |
try to type the domain in address bar and you will see it does not appear on the internet. Also log into my account with you and check what i am saying. |
| Question: |
during hosting, did you use agin-group.com to replace alkahtanigroup.com OR was it that i selected the hosting plan wrongly? |
| Answer: |
Domain is add on server and it working - http://tools.pingdom.com/fpt/#!/WLe8C/alkahtanigroup.com |
| Question: |
was our domain alkahtanigroup.com at anytime requested to be transferred by anyone? |
| Answer: |
No. How long you wont login in to cPanel? |
| Question: |
It seems you have made this mistake, if you check below information you provided us, you will see that you have given same IP for the two domain as loginLogin to your control panel website:http://IP:2082 or * http://alkahtanigroup.com:2082Username: chairmanPassword: gfdfsythbLogin to your control panel website:http://IP:2082 or http://agin-group.com or http://agin-group.com:2082Username: chairmanPassword: gfdfsythb |
| Question: |
do you want me to log out now? |
| Answer: |
\"Login to your website control panel: http://IP:2082 or http://agin-group.com or http://agin-group.com:2082
Username: chairman Password: gfdfsythb\" Where do you see this information? |
| Question: |
IT SEEMS YOU HAVE MADE THIS MISTAKE WHILE HOSTING, YOU HAVE PROVIDED US SAME IP ADDRESS FOR THE SAME SITES AND it is not proper, CHECK BELOW DETAILS AND SEE:Login to your control panel website:http://IP:2082 or http://agin-group.com or http://agin-group.com:2082Username: chairmanPassword: gfdfsythbLogin to your control panel website:http://IP:2082 or * http://alkahtanigroup.com:2082Username: chairmanPassword: gfdfsythb |
| Answer: |
We do not provide different IP on a single account. You adde second site on this account so IP will be the same for < / span>agin-group.com and alkahtanigroup.com This is not mistake. |
| Answer: |
Here is the last acces logs for site < / span>alkahtanigroup.com IP - - [04/Nov/2015:20:45:53 +0300] \"GET /files/tmp/text2image/03dca0639e696520241fe48fdeaae8c0.gif HTTP/1.0\" 200 4973 \"-\" \"Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)\" IP - - [04/Nov/2015:20:49:22 +0300] \"GET /en/pressrelease/media-center/press-releases/2010-news-1-4.html HTTP/1.0\" 200 5453 \"-\" \"Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)\" IP - - [04/Nov/2015:20:49:24 +0300] \"GET /files/tmp/text2image/25f859d898c3b2669d466a8a064e3ff7.gif HTTP/1.0\" 200 6025 \"-\" \"Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)\" IP - - [04/Nov/2015:20:54:59 +0300] \"GET /en/section/investors/results-centrea1d4.html HTTP/1.0\" 200 4884 \"-\" \"Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)\" IP - - [04/Nov/2015:20:56:27 +0300] \"GET /files/tmp/text2image/a049e2b8cd7c1d1054415328a3def8ac.gif HTTP/1.0\" 404 - \"-\" \"Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)\" IP - - [04/Nov/2015:20:58:28 +0300] \"GET /en/section/media-center/press-releases0567.html HTTP/1.0\" 200 5553 \"-\" \"Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)\" IP - - [04/Nov/2015:21:00:34 +0300] \"GET /en/section/investors/results-centred20b.html HTTP/1.0\" 200 4951 \"-\" \"Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)\" IP - - [04/Nov/2015:21:02:14 +0300] \"GET /en/section/media-center/press-releases1c48.html HTTP/1.0\" 200 5573 \"-\" \"Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)\" IP - - [04/Nov/2015:21:03:02 +0300] \"GET /media/thumbnail/thumb-280x210/b078feeb6fd38b7b113b9562ae886788/20110224_dr.-nader-sultan.jpg HTTP/1.0\" 404 - \"-\" \"Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)\" IP - - [04/Nov/2015:21:03:21 +0300] \"GET /en/pressrelease/media-center/press-releases/dana-gas-to-drill-19-new-wells-in-egypt.html HTTP/1.0\" 304 - \"-\" \"Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)\" IP - - [04/Nov/2015:21:04:21 +0300] \"GET /EN/general/downloadFile/file/1460.pdf HTTP/1.0\" 404 - \"-\" \"Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)\" IP - - [04/Nov/2015:21:04:44 +0300] \"GET /files/tmp/text2image/72e90588cd6e80f6eab259d76538beb3.gif HTTP/1.0\" 200 4761 \"-\" \"Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)\" IP - - [04/Nov/2015:21:04:44 +0300] \"GET /en/section/media-center/press-releasesc70f.html HTTP/1.0\" 200 5765 \"-\" \"Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)\" IP - - [04/Nov/2015:21:05:50 +0300] \"GET / HTTP/1.0\" 200 241 \"-\" \"Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)\" IP - - [04/Nov/2015:21:05:51 +0300] \"GET /en.html HTTP/1.0\" 200 6812 \"-\" \"Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)\" IP - - [04/Nov/2015:21:22:51 +0300] \"GET /en/pressrelease/media-center/press-releases/mol-and-omv-join-dana-gas-and-crescent-in-kurdistan-region-of-iraq.html HTTP/1.0\" 304 - \"-\" \"Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)\" Till 4th November, the files of the site there accesible. Who can access your account except your? |
| Question: |
but was the old domain replaced with the new one?Can you access the site alkahtanigroup.com on the internet from your end? Please log into my client area with you and see that agin-group.com is replaced where alkahtanigroup.com issuppose to be and this is a problem so the site is out. |
| Question: |
I said log into my client area here and see that agin-group.com is replacing alkahtanigroup.com under accounts. |
| Question: |
Below should be the details of account of alkahtanigroup.com when it was hosted and paid for three months, but now in my client area you will the below showing records agin-group.com with payment of $9 and under transfer 01.09.2015 186329 large[3 months]agin-group.com[migrate] 9$ 9$ paid |
| Question: |
please come into this client area, i can log out for you to log in so you can check what i am talking about here. |
| Question: |
let me log out now. iF YOU LOG INTO MY CLIENT AREA WITH YOU, you will not see alkahtanigroup.com under my DOMAINS with you, so something is wrong and that is why it is not working. |
| Answer: |
I already loged and I see that your second site < / span>alkahtanigroup.com is added into folder public_html/alkahtanigroup.com Site alkahtanigroup.com is reached for us and for the whole world. Here is the proof - http://tools.pingdom.com/fpt/#!/WLe8C/alkahtanigroup.com Please make a traceroute to your domain: < / span>alkahtanigroup.com Make on your local PC: Start - Run - type: cmd - in Command line shell input: tracert alkahtanigroup.com - after completing select it by mouse then click enter after that paste the text in the ticket here Please view the learning video http://ded07.net/helphost/tracert.htm
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| Question: |
In cpanel, if you want to log into alkahtanigroup.com CPANEL, it now l.ogs you into cpnale of agin-group.com and no longer alkahtanigroup.com. All emails created before in @alkahtanigroup.com like EMAIL has changed automatically to the EMAIL so why? Emails to any email address @alkahtanigroup.com no longer comes in and is not received |
| Question: |
Ok, SEE WHAT, try to log into our alkahtanigroup.com CPANEL :http://IP:2082 or * http://alkahtanigroup.com:2082Username: chairmanPassword: gfdfsythbYou will see it shall take you into agin-group cpanel instead of instead of alkahtanigroup.com cpanel. |
| Answer: |
Domain < / span>alkahtanigroup.com has no except On your cPanel cPanel there is two sites - one primary domain agin-group.com and second is addondomain alkahtanigroup.com You current rate plan allows you to add 10 domains that will work from your account and from one IP. |
| Question: |
If you tried to experiment what i wrote in my last message, you will see that of cpanel alkahtanigroup.com now redirects you to agin-group.com. Now, how do i log into cpanel of original alkahtanigroup.com ? How do i access the emails of alkahtanigroup.com because all old information when tried, it redirects me to agin-group.com this is a big concern for us. |
| Question: |
Log in here:Login to your control panel website:http://IP:2082 or * http://alkahtanigroup.com:2082Username: chairmanPassword: gfdfsythb |
| Question: |
What is your correct DNS servers |
| Question: |
The last two IP`s are from Ukraine and i never logged in from Ukraine: IP AND IP1) till 2015-09-03 20:42:19 auth OK [IP]2) from 2015-11-03 19:03:14 BAD auth PASSWORD [IP]The last one is your.IP And two are differ:2015-11-04 13:52:09 auth OK [IP]2015-11-05 14:41:02 auth OK [IP] |
| Question: |
and IT LOOKS LIKE OUR SITE HAS BEEN TRANSFERRED TO ANOTHER SERVER. WE HAVE TO GO LEGAL FOR THIS. |
| Answer: |
From Ukraine it can be ours IP. You got 5 ticket in support service it can be our technical specialist loged for your reguest. |
| Question: |
It is obvious that everything about alkahtanigroup.com has been deleted in our account with you. In our client area with you, there is no domain as alkahtanigroup.com so where is it as add on in our account with you. We cannot access the site and we cannot access the old email account created with this domain so how one convince us. |
| Answer: |
DNS: ns1.dns-panel.ru
ns2.dns-panel.ru \"Now, how do i log into cpanel of original alkahtanigroup.com ? \" Your got only one cPanel as for agin-group.com and for < / span>alkahtanigroup.com The cPanel the same for both sites! |
| Answer: |
Please make a traceroute to your domain: alkahtanigroup.com Make on your local PC: Start - Run - type: cmd - in Command line shell input: tracert alkahtanigroup.com - after completing select it by mouse then click enter after that paste the text in the ticket here Please view the learning video http://ded07.net/helphost/tracert.htm |
| Question: |
Microsoft Windows [Version 6.3.9600](c) 2013 Microsoft Corporation. All rights reserved.C:\\Users\\ACER1>tracert alkahtanigroup.comTracing route to alkahtanigroup.com [IP]over a maximum of 30 hops: 1 1252 ms 748 ms 698 ms IP 2 512 515 448 ms ms ms IP 3 550 ms 396 ms 815 ms IP 4 393 ms 516 ms 326 ms eth15-2.bb2.phxIP.in-addr.arpa [108.170.0.38] 5 482 ms 525 ms 729 ms te0-0-1-1.rcr11.b023003-0.phx02.atlas.cogentco.com [IP] 6 593 ms 564 ms 358 ms te0-3-0-3.ccr21.phx02.atlas.cogentco.com [66.28.4.117] 7 550 ms 386 ms 515 ms be2254.ccr21.elp01.atlas.cogentco.com [154.54.7.34] 8 ms ms ms 402 979 506 be2301.ccr21.sat01.atlas.cogentco.com [154.54.5.173] 9 359 ms 406 ms 556 ms be2292.ccr22.iah01.atlas.cogentco.com [154.54.1.81] 10 400 ms 396 ms 416 ms be2690.ccr42.atl01.atlas.cogentco.com [154.54.28.129] 11 746 ms 778 ms 716 ms be2113.ccr42.dca01.atlas.cogentco.com [154.54.24.221] 12 757 916 ms ms ms 886 be2149.ccr42.jfk02.atlas.cogentco.com [154.54.31.126] 13 745 ms 506 ms 517 ms be2490.ccr42.lon13.atlas.cogentco.com [154.54.42.86] 14 500 ms 816 ms 705 ms be12488.ccr42.ams03.atlas.cogentco.com [130.117.51.42] 15 515 ms 1164 ms 528 ms be2187.ccr42.ham01.atlas.cogentco.com [154.54.74.126] 16 552 ms 716 ms 997 ms be2282.ccr22.sto03.atlas.cogentco.com [154.54.72.106] 17 994 546 ms ms ms 646 be2397.ccr21.sto01.atlas.cogentco.com [130.117.50.130] 18 526 ms 1185 ms 536 ms rascom.demarc.cogentco.com [IP] 19 543 ms 605 ms 576 ms 80-64-96-228.rascom.as20764.net [IP] 20 540 564 577 ms ms ms 81-27-252-161.rascom.as20764.net [IP] 21 914 927 934 ms ms ms 85-143-184-42.customer.comfortel.pro [85.143.184.42] 22 1023 ms 1155 ms 615 ms knight.dns-panel.ru [IP]Trace complete.C:\\Users\\ACER1> |
| Answer: |
Traceroute shows that domain is available to you. You need to download files in folder of domain - public_html/alkahtanigroup.com |
| Question: |
Our worry is that the site is an old site, the first hosted with you and uploaded and was running fine on the internet now why do we have to upload the files again, what happened to the previous files it was running with until 4th Nov. |
| Answer: |
Because there is no files if the domain folder. In our backup also there is no files. Do you have backup of your account? |
| Question: |
We all know that a website never comes up on the internet as a full website without the files been uploaded through FTP, that is correct. But in this case, a domain that was hosted and was never uploaded by us is running on internet with files of another previously existing site making the previous first site to go down and all emails created in Cpanel disappeared. You should understand our argument here. Since 3 months the site was hosted with you and was to expire soon, it has been running with email session very okay, but all of a sudden during the hosting of the new domain, the files were transferred to agin-group.com which is why it is up on the internet even when we have not uploaded any file for it. So, how did agin-group.com which was a domain hosted few days ago now came up on the internet as a full site using the files of alkahtanigroup.com when we had not uploaded or given command for the files for agin-group.com through FTP session. This is our argument. after agin-group.com was hosted alkahtanigroup.com disappeared with files and agin-group.com started working with alkahtaingroup.com files. So reason with me. |
| Question: |
We expect you and your team to accept the mistake of going ahead to delete the files and using the space for the our new site because during hosting i informed you that we will not be renewing the old site if it expires because it was compromised. After i noticed that the old site and email it section can no longer be accessed i informed you, then i advice was to go ahead and add it under addon domains so it can start working again meaning i have to upload again the already deleted files by your team for the site to come up. This was unfair and poor service because even though i informed you that we will not renew the hosting if it expires, it should have been allowed till it expires because all our correspondences in email has not yet been moved out, now we are in a big mess because of this action. |
| Answer: |
We do not delete any files from your account! We change e-mail for your request as it was compromised. Do change your password for your account after that? Yor got one for cPanel 10 sites - is that clear? The main site is now at < / span>agin-group.com At your first order with cPanel main site alkahtanigroup.com Do you ask to change the main site? What should opened by link alkahtanigroup.com? Is this site now by opening the link agin-group.com |
| Question: |
I did not ask anyone to change the main site so the main site and cpanel should open with alkahtanigroup.com, because it is a site that is already in use and should remain as the main site. |
| Question: |
Please change main site to open with alkahtanigroup.com |
| Answer: |
the Main domain is changed to < / span>alkahtanigroup.com |
