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<< Назад       OUR SITE alkahtanigroup.com

Вопрос: After we hosted our new site agin-group.com our old site with you alkahtanigroup.com which has not yet expired went off the internet, why? The site is suppose to be up until it expires but not go down. This is affecting our business seriously. So do you do.
Ответ:

Hello,

Site alkahtanigroup.com is working from our server:

http://tools.pingdom.com/fpt/#!/c9HrgJ/alkahtanigroup.com

dig alkahtanigroup.com @ns1.dns-panel.ru

; <<>> DiG 9.8.2rc1-RedHat-9.8.2-0.37.rc1.el6_7.4 <<>> alkahtanigroup.com @ns1.dns-panel.ru

;; global options: +cmd

;; Got answer:

;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 16796

;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 2

 

;; QUESTION SECTION:

;alkahtanigroup.com.            IN      A

 

;; ANSWER SECTION:

alkahtanigroup.com.     14400   IN      A       IP

 

;; AUTHORITY SECTION:

alkahtanigroup.com.     86400   IN      NS      ns1.dns-panel.ru.

alkahtanigroup.com.     86400   IN      NS      ns2.dns-panel.ru.

 

;; ADDITIONAL SECTION:

ns1.dns-panel.ru.       14400   IN      A       IP

ns2.dns-panel.ru.       14400   IN      A       IP

 

;; Query time: 0 msec

;; SERVER: IP#53(IP)

;; WHEN: Sat Nov  7 16:49:30 2015

;; MSG SIZE  rcvd: 132

In domain folder public_html/alkahtanigroup.com where is no files of site.

Download files to the folder of domain.

Вопрос: If i request to enter into cpnal of http://alkahtanigroup.com:2082/ , if it opens, it takes me into cpanel of agin-group.com Can you try to login to http://alkahtanigroup.com:2082/ User name: chairman Password: gfdfsythb it will take to cpanel of agin-group.com so why must it be so?
Ответ:

It happens because you got two sites on one account and by default is set primary domain - agin-group.com You dont need to login into cPanel by address http://alkahtanigroup.com:2082/ Use as address http://agin-group.com:2082/ In did you have folder for primary domain - public_html and for domain alkahtanigroup.com folder is public_html/alkahtanigroup.com

Вопрос: I never requested a site and file transfer. Let alkahtanigroup.com remain working as it were while my engineer will upload for agin-group.com later.
Ответ:

Files for site agin-group.com is already downloaded. You need to download files for site alkahtanigroup.com in folder public_html/alkahtanigroup.com Domain alkahtanigroup.com is working. Just download files.

Вопрос: who downloaded files for agin-group.com? it is just a new hosted site with files yet to be downloaded, so who did the download with alkahtaingroup.com files is my concern. Alkahtanigroup.com should remain with is own files as old site running with you as hosting company until when we decide to download for agin-group.com. If you did a transfer, please kindly correct.
Ответ:

I could not answer for this question who exactly. In logs there is only two IP from wich were connection to cPanel:

1) till 2015-09-03 20:42:19 auth OK [IP]

2) from 2015-11-03 19:03:14 auth BAD PASSWORD [IP]

The last one is your.

And two IP are differ:

2015-11-04 13:52:09 auth OK [IP]

2015-11-05 14:41:02 auth OK [IP]

 

Вопрос: Can answer me, has alkahtanigroup.com expired? If not expired, can you log into my client area with you and check under ACCOUNTS, you will see that it seems that alkahtanigroup.com was transferred because it is not showing again. We are missing all our emails because the site is not showing. How can i have it as add on when it is an old site already running before hosting of the new site. Let it be the major account please.
Ответ:

Domain is not expired. Expiration Date: 2016-08-28

Вопрос: try to type the domain in address bar and you will see it does not appear on internet. Also log into my account with you and check what i am saying.
Вопрос: during hosting, did you use agin-group.com to replace alkahtanigroup.com OR was it that i selected the hosting plan wrongly?
Ответ:

Domain is add on server and it working - http://tools.pingdom.com/fpt/#!/WLe8C/alkahtanigroup.com

 

Вопрос: was our domain alkahtanigroup.com at anytime requested to be transferred by anyone?
Ответ:

No. How long you wont login in to cPanel?

Вопрос: It seems you have made this mistake, if you check below information you provided us, you will see that you have given same IP for the two domain as login Login to your website control panel: http://IP:2082 or * http://alkahtanigroup.com:2082 Username: chairman Password: gfdfsythb Login to your website control panel: http://IP:2082 or http://agin-group.com or http://agin-group.com:2082 Username: chairman Password: gfdfsythb
Вопрос: do you want me to log out now?
Ответ:

"Login to your website control panel:

http://IP:2082 or http://agin-group.com or http://agin-group.com:2082
Username: chairman

Password: gfdfsythb"

Where do you see this information?

Вопрос: IT SEEMS YOU HAVE MADE THIS MISTAKE WHILE HOSTING, YOU HAVE PROVIDED US SAME IP ADDRESS FOR THE SAME SITES AND it is not proper, CHECK BELOW DETAILS AND SEE: Login to your website control panel: http://IP:2082 or http://agin-group.com or http://agin-group.com:2082 Username: chairman Password: gfdfsythb Login to your website control panel: http://IP:2082 or * http://alkahtanigroup.com:2082 Username: chairman Password: gfdfsythb
Ответ:

We do not provide different IP on a single account. You adde second site on this account so IP will be the same for agin-group.com and alkahtanigroup.com

This is not mistake.

Ответ:

Here is the last acces logs for site alkahtanigroup.com:

 

IP - - [04/Nov/2015:20:45:53 +0300] "GET /files/tmp/text2image/03dca0639e696520241fe48fdeaae8c0.gif HTTP/1.0" 200 4973 "-" "Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)"

IP - - [04/Nov/2015:20:49:22 +0300] "GET /en/pressrelease/media-center/press-releases/2010-news-1-4.html HTTP/1.0" 200 5453 "-" "Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)"

IP - - [04/Nov/2015:20:49:24 +0300] "GET /files/tmp/text2image/25f859d898c3b2669d466a8a064e3ff7.gif HTTP/1.0" 200 6025 "-" "Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)"

IP - - [04/Nov/2015:20:54:59 +0300] "GET /en/section/investors/results-centrea1d4.html HTTP/1.0" 200 4884 "-" "Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)"

IP - - [04/Nov/2015:20:56:27 +0300] "GET /files/tmp/text2image/a049e2b8cd7c1d1054415328a3def8ac.gif HTTP/1.0" 404 - "-" "Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)"

IP - - [04/Nov/2015:20:58:28 +0300] "GET /en/section/media-center/press-releases0567.html HTTP/1.0" 200 5553 "-" "Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)"

IP - - [04/Nov/2015:21:00:34 +0300] "GET /en/section/investors/results-centred20b.html HTTP/1.0" 200 4951 "-" "Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)"

IP - - [04/Nov/2015:21:02:14 +0300] "GET /en/section/media-center/press-releases1c48.html HTTP/1.0" 200 5573 "-" "Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)"

IP - - [04/Nov/2015:21:03:02 +0300] "GET /media/thumbnail/thumb-280x210/b078feeb6fd38b7b113b9562ae886788/20110224_dr.-nader-sultan.jpg HTTP/1.0" 404 - "-" "Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)"

IP - - [04/Nov/2015:21:03:21 +0300] "GET /en/pressrelease/media-center/press-releases/dana-gas-to-drill-19-new-wells-in-egypt.html HTTP/1.0" 304 - "-" "Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)"

IP - - [04/Nov/2015:21:04:21 +0300] "GET /en/general/downloadFile/file/1460.pdf HTTP/1.0" 404 - "-" "Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)"

IP - - [04/Nov/2015:21:04:44 +0300] "GET /files/tmp/text2image/72e90588cd6e80f6eab259d76538beb3.gif HTTP/1.0" 200 4761 "-" "Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)"

IP - - [04/Nov/2015:21:04:44 +0300] "GET /en/section/media-center/press-releasesc70f.html HTTP/1.0" 200 5765 "-" "Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)"

IP - - [04/Nov/2015:21:05:50 +0300] "GET / HTTP/1.0" 200 241 "-" "Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)"

IP - - [04/Nov/2015:21:05:51 +0300] "GET /en.html HTTP/1.0" 200 6812 "-" "Mozilla/5.0 (compatible; Googlebot/2.1; +http://www.google.com/bot.html)"

IP - - [04/Nov/2015:21:22:51 +0300] "GET /en/pressrelease/media-center/press-releases/mol-and-omv-join-dana-gas-and-crescent-in-kurdistan-region-of-iraq.html HTTP/1.0" 304 - "-" "Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)"

Till 4th November the files of the site there accesible. Who can access your account except your?
Вопрос: but was the old domain replaced with the new one? Can you access the site alkahtanigroup.com on the internet from your end? Please log into my client area with you and see that agin-group.com is replaced where alkahtanigroup.com issuppose to be and this a problem so the site is out.
Вопрос: I said log into my client area here and see that agin-group.com is replacing alkahtanigroup.com under accounts.
Вопрос: Below should be the details of account of alkahtanigroup.com when it was hosted and paid for three months, but now in my client area you will the below records showing agin-group.com with payment of $9 and under transfer 01.09.2015 186329 большой [3 мес] agin-group.com [перенос] 9$ 9$ оплачен
Вопрос: please come into this client area, i can log out for you to log in so you can check what i am talking about here.
Вопрос: let me log out now. iF YOU LOG INTO MY CLIENT AREA WITH YOU, you will not see alkahtanigroup.com under my DOMAINS with you, so something is wrong and that is why it is not working.
Ответ:

I already loged and I see that your second site alkahtanigroup.com is added into folder public_html/alkahtanigroup.com Site alkahtanigroup.com is reached for us and for the whole world. Here is the proof - http://tools.pingdom.com/fpt/#!/WLe8C/alkahtanigroup.com

Please make traceroute to your domain: alkahtanigroup.com

Make on your local PC: Start - Run - type: cmd - in Command line shell input: tracert alkahtanigroup.com - after completing select it by mouse then click enter - after that paste text in ticket here

Please view learning video http://ded07.net/helphost/tracert.htm


Вопрос: In cpanel, if you want to log into alkahtanigroup.com CPANEL, it now l.ogs you into cpnale of agin-group.com and no longer alkahtanigroup.com. All emails created before in @alkahtanigroup.com like EMAIL has changed automatically to EMAIL so why? Emails to any email address @alkahtanigroup.com no longer comes in and is not received
Вопрос: Ok, SEE WHAT, try to log into our alkahtanigroup.com CPANEL : http://IP:2082 or * http://alkahtanigroup.com:2082 Username: chairman Password: gfdfsythb You will see it shall take you into agin-group cpanel instead of instead of alkahtanigroup.com cpanel.
Ответ:

Domain alkahtanigroup.com has no except cPanel On your cPanel there is two sites - one primary domain agin-group.com and second is addondomain alkahtanigroup.com

You current tarif plan allows you to add 10 domains that will work from your account and from one IP.

Вопрос: If you tried to experiment what i wrote in my last message, you will see that cpanel of alkahtanigroup.com now redirects you to agin-group.com. Now, how do i log into original cpanel of alkahtanigroup.com ? How do i access the emails of alkahtanigroup.com because all old information when tried, redirects me to agin-group.com, this is a big concern for us.
Вопрос: Log in here: Login to your website control panel: http://IP:2082 or * http://alkahtanigroup.com:2082 Username: chairman Password: gfdfsythb
Вопрос: What is your correct DNS servers
Вопрос: The last two IP's are from Ukraine and i never logged in from Ukraine: IP AND IP 1) till 2015-09-03 20:42:19 auth OK [IP] 2) from 2015-11-03 19:03:14 auth BAD PASSWORD [IP] The last one is your. And two IP are differ: 2015-11-04 13:52:09 auth OK [IP] 2015-11-05 14:41:02 auth OK [IP]
Вопрос: and IT LOOKS LIKE OUR SITE HAS BEEN TRANSFERRED TO ANOTHER SERVER. WE HAVE TO GO LEGAL FOR THIS.
Ответ:

From Ukraine it can be ours IP. You got 5 ticket in support service it can be our technical specialist loged for your reguest.

Вопрос: It is obvious that everything about alkahtanigroup.com has been deleted in our account with you. In our client area with you, there is no domain as alkahtanigroup.com so where is it as add on in our account with you. We cannot access the site and we cannot access the old created email account with this domain so how one convince us.
Ответ:

DNS:

ns1.dns-panel.ru
ns2.dns-panel.ru

"Now, how do i log into original cpanel of alkahtanigroup.com ? "

Your got only one cPanel as for agin-group.com and for alkahtanigroup.com

The cPanel the same for both sites!

Ответ:

Please make traceroute to your domain: alkahtanigroup.com

Make on your local PC: Start - Run - type: cmd - in Command line shell input: tracert alkahtanigroup.com - after completing select it by mouse then click enter - after that paste text in ticket here

Please view learning video http://ded07.net/helphost/tracert.htm

Вопрос: Microsoft Windows [Version 6.3.9600] (c) 2013 Microsoft Corporation. All rights reserved. C:\Users\ACER1>tracert alkahtanigroup.com Tracing route to alkahtanigroup.com [IP] over a maximum of 30 hops: 1 1252 ms 748 ms 698 ms IP 2 512 ms 515 ms 448 ms IP 3 550 ms 396 ms 815 ms IP 4 393 ms 516 ms 326 ms eth15-2.bb2.phxIP.in-addr.arpa [108.170 .0.38] 5 482 ms 525 ms 729 ms te0-0-1-1.rcr11.b023003-0.phx02.atlas.cogentco.c om [IP] 6 593 ms 564 ms 358 ms te0-3-0-3.ccr21.phx02.atlas.cogentco.com [66.28. 4.117] 7 550 ms 386 ms 515 ms be2254.ccr21.elp01.atlas.cogentco.com [154.54.7. 34] 8 402 ms 979 ms 506 ms be2301.ccr21.sat01.atlas.cogentco.com [154.54.5. 173] 9 359 ms 406 ms 556 ms be2292.ccr22.iah01.atlas.cogentco.com [154.54.1. 81] 10 400 ms 396 ms 416 ms be2690.ccr42.atl01.atlas.cogentco.com [154.54.28 .129] 11 778 ms 746 ms 716 ms be2113.ccr42.dca01.atlas.cogentco.com [154.54.24 .221] 12 757 ms 916 ms 886 ms be2149.ccr42.jfk02.atlas.cogentco.com [154.54.31 .126] 13 745 ms 506 ms 517 ms be2490.ccr42.lon13.atlas.cogentco.com [154.54.42 .86] 14 500 ms 816 ms 705 ms be12488.ccr42.ams03.atlas.cogentco.com [130.117. 51.42] 15 1164 ms 515 ms 528 ms be2187.ccr42.ham01.atlas.cogentco.com [154.54.74 .126] 16 552 ms 716 ms 997 ms be2282.ccr22.sto03.atlas.cogentco.com [154.54.72 .106] 17 994 ms 546 ms 646 ms be2397.ccr21.sto01.atlas.cogentco.com [130.117.5 0.130] 18 526 ms 1185 ms 536 ms rascom.demarc.cogentco.com [IP] 19 543 ms 605 ms 576 ms 80-64-96-228.rascom.as20764.net [IP] 20 540 ms 564 ms 577 ms 81-27-252-161.rascom.as20764.net [IP] 21 914 ms 927 ms 934 ms 85-143-184-42.customer.comfortel.pro [85.143.184 .42] 22 1023 ms 1155 ms 615 ms knight.dns-panel.ru [IP] Trace complete. C:\Users\ACER1>
Ответ:

Traceroute shows that domain is available to you. You need to download files in folder of domain - public_html/alkahtanigroup.com

Вопрос: Our worry is that the site is an old site, the first hosted with you and uploaded and was running fine on the internet, now why do we have to upload the files again, what happened to the previous files it was running with until 4th Nov.
Ответ:

Because there is no files if domain folder. In our backup also there is no files. Do you have backup of your account?

Вопрос: We all know that a website never comes up on the internet as a full website without the files been uploaded through FTP, that is correct. But in this case, a domain that was hosted and was never uploaded by us is running on internet with files of another previously existing site making the previous first site to go down and all created emails in Cpanel disappeared. You should understand our argument here. Since 3 months the site was hosted with you and was to expire soon, it has been running with email session very okay, but all of a sudden during the hosting of the new domain, the files were transferred to agin-group.com which is why it is up on internet even when we have not uploaded any file for it. So, how did agin-group.com which was a domain hosted few days ago now came up on the internet as a full site using the files of alkahtanigroup.com, when we had not uploaded or given command for the files for agin-group.com through FTP session. This is our argument. after agin-group.com was hosted, alkahtanigroup.com disappeared with files and agin-group.com started working with alkahtaingroup.com files. So reason with me.
Вопрос: We expect you and your team to accept the mistake of going ahead to delete the files and using the space for the our new site because during hosting i informed you that we will not be renewing the old site if it expires because it was compromised. After i noticed that the old site and it email section can no longer be accessed i informed you, then i was advice to go ahead and add it under addon domains so it can start working again meaning i have to upload again the already deleted files by your team for the site to come up. This was unfair and poor service because even though i informed you that we will not renew the hosting if it expires, it should have been allowed till it expires because all our correspondences in email has not yet been moved out, now we are in a big mess because of this action.
Ответ:

We do not delete any files from your account! We change e-mail for your request as it was compromised. Do your change password for your account after that? Yor got one cPanel for 10 sites - is that clear? The main site at now is agin-group.com At first your order cPanel with main site alkahtanigroup.com Do you ask to change main site? What should opened by link alkahtanigroup.com? Is this site now opening by link agin-group.com

Вопрос: I did not ask anyone to change the main site, so main site and cpanel should open with alkahtanigroup.com, because it is a site that is already in use and should remain as main site.
Вопрос: Please change main site to open with alkahtanigroup.com
Ответ:

Main domain is changed to alkahtanigroup.com


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