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GlobalSign Domain Verification — Notify GlobalSign & Complete SSL Validation
4 min read
Ensure the TXT Record is Added Correctly
Before notifying GlobalSign, confirm that the TXT record has been correctly added.
For closely related GlobalSign / DCV topics, see What is _globalsign-domain-verification?, Add _globalsign-domain-verification TXT Record, and Adding TXT Record — DNS Settings Variant.
Example TXT Record Format
_globalsign-domain-verification=abcdef1234567890abcdef1234567890- The record name must be
_globalsign-domain-verification. - The record value must exactly match the value provided by GlobalSign.
Verify the TXT Record Exists in DNS
After adding the record, check if it is available in the DNS system.
Use Command Line (Linux/macOS)
Run:
dig TXT _globalsign-domain-verification.example.comor
nslookup -type=TXT _globalsign-domain-verification.example.comReplace example.com with your actual domain.
Expected Output
_globalsign-domain-verification. 300 IN TXT "abcdef1234567890abcdef1234567890"If you see the correct verification code, the record is successfully published.
Use Online Tools to Verify Propagation
If you do not have terminal access, use external tools:
Enter _globalsign-domain-verification.example.com and verify that the correct value appears.
If the record is visible, proceed to Step 3. If the record is missing, wait for DNS propagation (up to 48 hours) or troubleshoot.
Notify GlobalSign for Verification
Once the TXT record is visible globally, you must notify GlobalSign so they can verify the domain and complete SSL validation.
Option 1: Automatic Detection by GlobalSign
- GlobalSign automatically checks your DNS records.
- The verification process usually completes within 30 minutes to 24 hours.
If the record is correct and DNS has propagated, GlobalSign will detect it automatically. You do not need to manually notify them unless there is a delay.
Option 2: Manually Notify GlobalSign (If Verification is Delayed)
If GlobalSign does not detect the record after 24 hours, manually notify them.
Contact GlobalSign Support
- Email: sslhelp@globalsign.com
- Phone: Available on the GlobalSign website for your region.
- Live Chat: Available through the GlobalSign website.
Sample Email Template to Notify GlobalSign
Once GlobalSign receives this request, they will manually verify the record and complete the SSL validation.
Wait for GlobalSign to Issue the SSL Certificate
- Once verified, GlobalSign will issue the SSL/TLS certificate.
- You will receive an email with the certificate (.crt file) and CA bundle.
- Download the SSL certificate and install it on your web server.
Troubleshooting Issues
| Issue | Possible Cause | Solution |
|---|---|---|
| TXT record not found | Record was not added correctly or still propagating | Wait up to 48 hours or recheck DNS settings |
| Incorrect TXT value | Typo or missing part of the verification string | Copy the exact value provided by GlobalSign |
| Record visible, but verification not completed | GlobalSign did not detect it automatically | Manually notify GlobalSign via email |
| DNS query shows old data | Local DNS cache is outdated | Clear cache using systemctl restart nscd or use dig @8.8.8.8 |
| Firewall blocks external DNS queries | Some servers restrict DNS queries | Allow external DNS queries from GlobalSign |
Diagram: Full Process Overview
Summary
| Step | Action |
|---|---|
| 1 | Get the TXT record from GlobalSign. |
| 2 | Add the record in the DNS settings. |
| 3 | Verify that the TXT record is published. |
| 4 | Wait for GlobalSign to detect the record. |
| 5 | If delayed, notify GlobalSign manually via email. |
| 6 | Receive and install the SSL certificate. |
Final Thoughts
By following these steps, a system administrator can successfully complete GlobalSign domain verification and obtain the SSL certificate quickly and securely.
This method ensures a smooth, automated verification process while preventing unauthorized certificate issuance.
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