If you need to change the email sender name or address in PrestaShop, follow these steps to update your store's outgoing email settings.

Change Email Sender in PrestaShop Back Office

  1. Log in to your PrestaShop admin panel.
  2. Go to Advanced Parameters > Email.
  3. In the Email section, locate:
    • Email Sender Name (e.g., Your Store Name)
    • Email Sender Address (e.g., info@yourdomain.com)
  4. Change the values to your preferred name and email.
  5. Click Save.

Change Email Sender in Email Templates

If PrestaShop emails still show the old sender name, update the email templates:

  1. Navigate to: Design > Email Theme.
  2. Select Your Theme.
  3. Edit the email templates (e.g., Order Confirmation, Contact Form).
  4. Look for placeholders like {shop_name} or {shop_email} and replace them.
  5. Save changes and test.

Change Email Sender in PrestaShop Database

If changes in the admin panel don’t apply, update the database:

  1. Access your database via phpMyAdmin or MySQL.
  2. Run this SQL query: 
    UPDATE ps_configuration 
SET value = 'Your New Sender Name' 
WHERE name = 'PS_SHOP_EMAIL_NAME';

UPDATE ps_configuration 
SET value = 'newemail@yourdomain.com' 
WHERE name = 'PS_SHOP_EMAIL';
    Note: The table prefix ps_ is default. Replace it with your actual PrestaShop database prefix if different.
  3. Save and clear PrestaShop cache:
    • Go to Advanced Parameters > Performance.
    • Click Clear Cache.

Ensure Emails Are Sent from the New Address

If emails are still sent from the old address:

  • Check your mail server settings (SMTP settings under Advanced Parameters > Email).
  • Verify SPF, DKIM, and DMARC records in your DNS.
  • Clear PrestaShop cache and test email sending.

Test the New Email Sender

  • Go to Advanced Parameters > Email.
  • Scroll to the Test your email configuration section.
  • Send a test email to verify changes.

Conclusion

Changing the email sender name and address in PrestaShop is easy via the admin panel, database, or email templates. If issues persist, check SMTP settings and clear cache.