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Refund Policy

      1.
      30-Day Money-Back Guarantee (new services) Any new web-hosting or site-builder plan purchased from us is covered by a no-questions-asked 30-day money-back guarantee. If you are not completely satisfied for any reason, contact us within 30 calendar days of the initial payment and we will refund 100 % of the amount paid (excluding domain registration fees and any add-ons marked as non-refundable).
      2.
      Pro-rated refund for early cancellation (after 30 days) You may cancel your subscription at any time and request a pro-rated refund for the remaining unused period of your current billing cycle. The refund will be calculated from the day we receive your cancellation request until the end of the paid period. Already elapsed days are non-refundable.
      3.
      Domain names – non-refundable Domain registration/transfer fees are non-refundable in all cases. Once a domain is registered or transferred, the fee paid to the registry is irreversible, even if you cancel the hosting plan or request a refund within the 30-day period.
      4.
      Non-refundable services and add-ons The following are always non-refundable:
      •   - SSL certificates
      •   - Dedicated IP addresses
      •   - Premium support packages
      •   - One-time setup fees
      •   - Any service explicitly marked as “non-refundable” at the time of purchase
      5.
      How to request a refund Simply open a ticket in your client area or write to billing@yourcompany.com with the subject “Refund request – Invoice #XXXX”. Refunds are processed within 5–10 business days and returned using the original payment method (or to your account balance if the original method is no longer available).
      6.
      Abuse and repeated refunds We reserve the right to deny refunds if we detect abuse of the refund policy (multiple cancellations/refunds from the same person or entity).