| Question: |
Hello.Today there are problems with the access to the site.Here`s the latest trace:C:\\Users\\Vitaliy>tracert pchelovod.in.afrassiabi route to pchelovod.in.ua [46.29.2.46]with the maximum number of jumps 30:1 <1 MS 3 ms <1 MS 192.168.0.12 3 ms 3 ms 3 ms 176-8-159-252-broadband.kyivstar.net [176.8.159.252]3 21 ms 23 ms 22 ms dtel-ix.kyivstar.net [193.25.180.88]4 18 ms 18 ms 18 ms dtel-ix.as6663.net [193.25.180.192]5 * * * timed out for the request.6 * * * timed out for the request.7 * * 48 ms 46.29.2.46 the Trace was completed. |
| Answer: |
Hello. judging by the trace problem with dostom no. describe in detail |
| Question: |
Hello.The website is not loaded. The browser gives the message \"Server not found\".by the way, this problem not only I have, and any other user of the website. |
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but the site is loaded https://tools.pingdom.com/#!/PuMp2/http://pchelovod.in.ua |
| Answer: |
Hello.
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Question: |
now loaded. the problem was observed yesterday during the day several times. |
| Answer: |
you have brought a trace during the access problems? |
| Question: |
Yes, the last trace was made at a time when the website is not loaded.Well if it was just me, but this problem exists with other places. |
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the trace is all right, if the problem persists please create a ticket immediately. because tresserve we see a complete access and the site works. |
| Question: |
Yesterday the ticket was immediately created when lost the connection. Time 20-07-2016 | 22:51:58.For yesterday if you have problems with connection was also made a trace and 5.6, 7 steps instead of numbers was the star. |
| Answer: |
zvezdochki not neichego mean if traceroute reaches the end ip |
| Question: |
now the site does not open. |
| Answer: |
the website http://pchelovod.in.ua/ opens |
| Answer: |
https://tools.pingdom.com/#!/cr1drx/http://pchelovod.in.ua/ |
| Question: |
Yes, already opened. while doing a trace, and wrote the ticket everything started to work. |
| Question: |
Tracing route to pchelovod.in.ua [46.29.2.46]with the maximum number of jumps 30: 1 <1 MS <1 MS <1 MS 192.168.0.1 2 6 ms 3 ms 3 ms 176-8-159-252-broadband.kyivstar.net [176.8.159.252] 3 22 ms 23 ms 23 ms dtel-ix.kyivstar.net [193.25.180.88] 4 18 ms 18 ms 18 ms dtel-ix.as6663.net [193.25.180.192] 5 * * * timed out for the request. 6 * 52 ms 59 ms 31.210.11.38 7 48 ms 48 ms 48 ms 46.29.2.46 the Trace was completed. |
| Answer: |
the site is available. problems with his work there |
| Question: |
see further. |
| Answer: |
ok
|
| Question: |
Hello.Once again the website is not loaded. |
| Question: |
Tracing route to pchelovod.in.ua [46.29.2.46]with the maximum number of jumps 30: 1 <1 MS <1 MS 1 ms 192.168.0.1 2 10 ms 7 ms 3 ms 176-8-159-252-broadband.kyivstar.net [176.8.159.252] 3 19 ms 22 ms 23 ms dtel-ix.kyivstar.net [193.25.180.88] 4 18 ms 18 ms 18 ms dtel-ix.as6663.net [193.25.180.192] 5 * * * timed out for the request. 6 * * * timed out for the request. 7 * * * timed out for the request. 8 * * * timed out for the request. 9 * * * timed out for the request. 10 * * * timed out for the request. 11 * * * timed out for the request. 12 * * * timed out for the request. 13 * |
| Answer: |
Hello the trace shows that you have a problem with the network access You run out in the Ukraine, http://whatismyipaddress.com/ip/193.25.180.192 then as a server in Slovakia We can offer You the transfer of your account to Ukraine |
| Question: |
if the network problem, then who is to blame?i.e., whom to ask? |
| Answer: |
ok |
| Question: |
if it is the fault of the provider Kyivstar, let us impose on them. let organize a normal transmission. |
| Answer: |
please contact the support Kyivstar, that they checked out and unblocked. Maybe they have some temporary technical difficulties. |
| Question: |
Hello.Kyivstar answered that it was not in their competence because of the problem arise in step 5, and their hops 3 and 4. |
| Question: |
The 5th hop is defined as Турцияhttp://whatismyipaddress.com/ip/31.210.11.37 |
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you have mobile Internet? We can offer You the transfer of your account to Ukraine |
| Question: |
I have wired Internet from Kyivstar. home distribution through a router TP-link. |
| Question: |
and on the other European server, it is possible to transfer the account to get around Turkey? |
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you have static or dynamic ip? |
| Question: |
dynamic Ah-PI. |
| Answer: |
when changing the ip access appears? |
| Question: |
no notice, vnimanie live in Kakhovka, a friend in Kharkov, also the wired connected Kyivstar and he has the same problems with access to my website. |
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we have checked your website neskolkih Ukrainian provider, triolan Ukrtelecom Maxnet, was no problem. we can take you on a Ukrainian server. |
| Question: |
so now the problem is not observed.by the way when I have not opened the website it tests ping-admin show that it is available. this test also comes from different providers.I`m not saying that the problem is you, just want to know why. |
| Question: |
on the Ukrainian servers think. |
| Answer: |
apparently your Internet provider there are problems with this direction, judging by the trace. if You have visited ukraniskih prevail then the best option is the transfer to Ukraine |
