| Question: |
Hello!Faced with the problem of accessibility of the site fam.com.ua (placed on this hosting) on different computers.Just over a week ago all computers had access to the site and post fam.com.apotom something happened and part of the computers no longer have access to this website, although no problems go to others. While another part of the computers work without problems with this site.At first I thought that the problem with Croteam,but did a tracer and I got this:1. tracer with computers that have access to the site:tracert fam.com.afrassiabi route to fam.com.ua [212.86.107.39]with the maximum number of jumps 30:1 3ms 2ms 2ms 10.bras4-kv.alkar.net [213.227.192.202]2 3ms 3ms 3ms v1000.core1-kv.alkar.net [213.227.192.1]3 3ms 2ms 2ms core-0-po1-271dot1q.kiev.ucomline.net [93.178.232.225]4 11ms 12ms 13ms maxnet-ix.giganet.ua [185.1.62.156]5 11ms 12ms 13ms ukrnames.maxnet.ua [79.171.125.210]6 12ms 11ms 11ms 212.86.107.39.ip.ukrnames.com [212.86.107.39]Tracing завершена2. tracer with computers that do not have access:tracert fam.com.afrassiabi route to fam.com.ua [212.86.107.39]with the maximum number of jumps 30:1 <1ms <1ms <1ms 11ms 11ms 12ms 192.168.1.12 L0.GHSD39-KV.alkar.net [213.227.192.183]3 3ms 3ms 3ms v1000.core1-kv.alkar.net [213.227.192.1]4 12ms 13ms 12ms core-0-po1-271dot1q.kiev.ucomline.net [93.178.232.225]5 11ms 12ms 13ms maxnet-ix.giganet.ua [185.1.62.156]6 12ms 13ms 11ms ukrnames.maxnet.ua [79.171.125.210]7 * * * timed ailane for the request.8 * * * timed ailane for the request.9 * * * timed ailane for the request.10 * * * timed ailane for the request.The Internet provider said that they should not take any locks.As far as I understand, the trace is normally the router and the request goes further.Can help to understand why some computers are not getting access to the site?Thank you |
| Answer: |
Hello inform the ip of the computer provides no access |
| Question: |
Tell me please, ip received the command ipconfig192.168.0.101 probably not what you want?Since this ip gives the router. Need ip that is included in a router? |
| Answer: |
is your local ip go to the website 2ip.ru and see your ip |
| Question: |
Here the ip addresses specified site 2ip.ru from which the website is unavailable. 77.239.176.23577.239.179.235 But the ip address of the other computer in our company, which normally see the site fam.com.ua178.136.12.187 |
| Answer: |
77.239.176.235 blocked for massmailing SHZ 77.239.179.235 not blocked |
| Question: |
Sorry, I don`t quite understand what that means.And how to solve the issue of access to the site?Who is blocked and what actions need to be made in order to remove the lock? Blocked was for this Ah-PI was produced by the mass distribution through mailboxes our website? If Yes, then how to fix it and how can we know what the mailing address was sending and who to contact to remove the lock, if there is a problem of distribution? What are the restrictions on mailing are there, so as not to hit the block? And how long is this unit? As in the office connected many computers to that router, then they no longer have access to the site. |
| Answer: |
what mailing was conducted from 77.239.176.235 ? whose is this ip? the lock was Thu Jan 19 14:01:25 2017 26 now all the logs are long gone rotation data, we have not. it conducts distribution of this SHZ restriction of mailings to 100 messages in an hour |
| Question: |
This ip is displayed on the website 2ip.ru on all the machines in one office (which are connected to the same router). And if all office machines fall under 100 messages in an hour, then this company can be not as much as the company is engaged in global supply of industrial fittings and there is a constant correspondence. And if this ip includes all cars, even 10 emails from one machine may give a result of 100 messages in total.In any case, I will try to find out what was sent that day.Can the number of messages increase? Or if this limit cannot be changed, then remove the lock (if it with Your hand blocking), and we`ll figure out what kind of postal service we can use for our purposes. |
| Answer: |
you spend advertising distribution? |
| Question: |
Admit that they can be mailing to regular customers. But the more accurate the data I need to clarify, as I don`t do. I`m responsible for the website and its maintenance. However I know that emails can be quite a lot, for the reason specified above (the big Caicedo customers and a large number of orders of different accessories, ranging from industrial rollers for sliding mechanisms to complex industrial motors). |
| Answer: |
SHZ unlocked, please soobshite responsible for mailing the mass mailing hosting should be no more than 100 messages per hour |
| Question: |
Thank you. To clarify the situation - do that day sent customers a letter which was reported about new mail addresses that we have created on this hosting for the site.Customers, of course, more than 100. Do I understand correctly that using the mailboxes on that server we will not be able to notify our customers about important changes? Or just corny to congratulate with the New Year?You need to have some kind of third-party email address? |
| Answer: |
you can notify customers but adhering to specified limits |
| Question: |
Clear. Thank you |
| Answer: |
ok |
