| Question: |
Hello. My website remall.by all of a sudden stopped working. The 404 error. What`s the problem? |
| Answer: |
Hello.
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Question: |
The fact that I`m even in cPanel I can not go. Screen http://ipic.su/img/img7/fs/emphost.1486569087.pngТрассировка:Microsoft Windows [Version 10.0.14393](c) Corporation Microsoft (Microsoft Corporation), 2016. All rights reserved.C:\\Users\\Artemtracert remall.byТрассировка route to remall.by [141.101.128.126]with the maximum number of jumps 30: 1 1 ms 1 MS 1 MS 192.168.0.1 2 3 ms 3 ms 3 ms bras11-vrf.telecom.by [93.125.5.33] 3 3 ms 3 ms 3 ms c6509-vss-vl202.telecom.by [213.184.225.17] 4 4 ms 4 ms 3 ms 178.124.199.1 5 5 ms 7 ms 7 ms ie2.net.belpak.by [93.85.80.141] 6 4 ms 4 ms 4 ms asbr8.net.belpak.by [93.85.80.126] 7 15 ms 15 ms 15 ms dtel-ix.as6663.net [193.25.180.192] 8 52 ms 48 ms 50 ms 31.210.11.37 9 49 ms 50 ms 50 ms 31.210.11.38 10 46 ms 46 ms 47 ms twilium.besetersl.com [141.101.128.126]Trace complete.C:\\Users\\Artem |
| Answer: |
apparently Your site was hacked and was deleted all files, now we will rebuild them with our backups. Please wait. |
| Question: |
But I can`t even log in cPanel |
| Answer: |
please Wait. |
| Question: |
Well |
| Question: |
Sorry. Could you tell me approximately how much time will it take to recover? |
| Answer: |
Vosstanovleniem your account is already engaged. Please wait. |
| Question: |
Well. I can see in cPanel is the maximum input possible and the files are all over the place like in FTP |
| Answer: |
please Wait. |
| Question: |
I see that the site works as before. Do not prompt in what the problem was? How could you crack it? |
| Answer: |
unfortunately no logs. Change all passwords and cPanel also. |
| Question: |
It is a pity that left logs. And tell me why cPanel was not accessible? I thought that even if you delete all the files from the FTP cPanel should still work. Or is it not so? |
| Answer: |
you have been removed system files |
| Question: |
I understand. Tell me how can I find out my password from cPanel to change it? Last time I just privately account to cPanel and the password is not sent. I have the password from the FTP, but it is not the same as cPanel |
| Answer: |
Details sent РЅР°[email protected]
|
| Question: |
Thank you. Another question. Is it possible to know what were hacking and from which ip address? |
| Answer: |
the problem is checked. but it is not clear why the ip You& that will give You for example Chinese ip proxy server? |
| Question: |
Well preferably all the information to find out if IP is not what not to say, other items would be good to know. At least vulnerable place to learn. |
| Answer: |
good. |
