| Question: |
We have sites fell back to version for a couple of days ago exactly! What are you doing there?????!!!!! The server is not responding. Failed to find DNS servers. 404 error reached!!! What are you doing!!! |
| Answer: |
Hello. utochnyat which server is not responding. which sites you have any problem. opisite please read more and privedit sun edata, we`ll check |
| Answer: |
Hello. Check amps. what sites do You have a problem? |
| Question: |
the first APS panel was a new IP and changed! https://163.172.124.96:1500/ispmgr?func=logon - now so |
| Question: |
the second version of the site in Russian and English stopped working on internal pages http://asabix.ru/reviews/ |
| Question: |
the third began to write on the subdomain hunt.topden.net cannot find DNS server address hunt.topden.net. |
| Question: |
http://prntscr.com/f8didv http://kerorig.topden.net 504 error at all |
| Answer: |
please don`t touch anything on the sites. the problem is checked |
| Question: |
I need after your check the full report the cause of such a failure, why the change without notice the entrance to the ASP panel, why did you rolled back the files and settings on some sites!? |
| Answer: |
prajnam the server to expire the disk resource, and untreusee. This is the full report. At the moment there is a server migration/ migration we warned You in Your ticket about symbolic links |
| Question: |
People are working on the hosting and make changes to the website in the online mode - unless you do not understand, and now it turns out that the pieces of papers get lost or something??? Why not warned about this migration. I would not do it in this time and nothing would have made myself a backup even though the entire server to another server. Do not do it! |
| Question: |
symbolic links I have set up: I can`t wait a week until you contrived. |
| Answer: |
nothing will be lost if you now nothing will touch and here is a list of sites on which the problem occurred. no screenshots as list |
| Question: |
warned out a week ago and then suddenly started migrating to a convenient for you time not preduprediv no letter. And if I nonapical you a ticket about a week ago that voobyusche would even not say a word out? |
| Answer: |
We have sent notice to You in the mail give a list of sites on which the problem occurred. the list in this ticket please |
| Question: |
2keramland.topden.netasabix.comasabix.netasabix.ruavtofishka.topden.netdev.topden.nethunt.topden.netkeramland.topden.netkerdev.topden.netkerorig.topden.netkyznica.com.ualiashyk.topden.netmuzon.topden.netnewavtofishka.rutetahome.topden.nettopden.nettopden.ru |
| Question: |
How long to wait!? Sitting two programmers and coder now stupidly waiting until you do the work (such work must occur usually at night during non-working time and you need to understand it was). |
| Answer: |
please Wait and don`t touch anything. |
| Question: |
how many more to expect? |
| Answer: |
please Check now.
|
| Question: |
Problems with the website hunt.topden.net it doesn`t open!and so on at other sites, too have problems some |
| Answer: |
please list the sites on the buyout of the problem, we will check it and correct them. hunt.topden.net we are engaged in |
| Question: |
http://liashyk.topden.net/project/ where is the missing piece of work from last night. database stupid other! Are you kidding me? there rabaty was conducted for 300 $!!! |
| Answer: |
nothing was missing. potamu that nothing will not disappear everything is on presdent server and is now recovering. You just need to check and report what still does not work. |
| Answer: |
Check page. now. |
| Answer: |
hunt.topden.net works |
| Question: |
on http://asabix.net problem with login to admin panel not remembered the session as I understood, was yesterday still! |
| Question: |
FTP works old - but the changes made by the programmer on the website and perezalivat that the changes are not applied! New accesses something already? Which IP give etc. |
| Answer: |
we asked You not to make changes . if you make changes that will okonchatelnoe sites. you have a new server . the ip 163.172.124.96 describe the problem with the site http://asabix.net more please |
| Answer: |
connect IP: < / span>163.172.124.96 |
| Question: |
HOW LONG TO WAIT! |
| Answer: |
Check amps. if there are problems, make a list, we check to fix this. |
| Question: |
I need to upload the logo to the client on the website liashyk.topden.net otherwise, he does not accept work on terms! How can I do it through the admin panel can`t access nope it gives an error when creating the file I didn`t have no time! You to compensate me that you will proscra job? What to do?! |
| Answer: |
utochnyat what panel you have no access and where you can`t create the file. describe how you enter |
| Question: |
Anyways kakayato crap I can`t find another word. You just broke I do a few sites. http://asabix.com broke! |
| Question: |
give me the sites as they were all working! |
| Answer: |
please Wait. |
| Answer: |
the website http://asabix.com works. describe what it is not. what sites you are not working? |
| Question: |
http://prntscr.com/f8jjgq there was the normal links were all set. In the admin panel that works wonders when coming from different domains, although all worked fine! to make a backup of any site will not . how to proceed and where exactly is not clear and according to the old IP doscp there is a new hell will deal. Had done wonders and I have razbiratsya and now to spend time finding bugs!!! What a swinish attitude!!!!! |
| Answer: |
please Check now.
describe the problem with backups |
| Question: |
Again a new day and I will update. Back to our sheep again! |
| Question: |
Where and how the programmer and where to upload changes to websites. in fact the IP that was if I go via FTP as before changes are made, but on the website they do not apply. Your new IP you gave does not connect. You hi, I will soon pay a simple two programmers and coder for the day!!! |
| Question: |
you put the score and this is not a small sum!? Or now should be within an hour max was all settled and given in preiddeu normal operation!!!! |
| Answer: |
Links to the website in the main menu work: http://asabix.com/services What you open these links? Try to clear your browser cache. |
| Question: |
damn, I write you about something else you tell me more about the old! |
| Question: |
Where and how the programmer and where to upload changes to websites. in fact the IP that was if I go via FTP as before changes are made, but on the website they do not apply. Your new IP you gave does not connect. !!!!! |
| Answer: |
Hello. utochnyat what data you enter to connect? |
| Answer: |
what kind of data you enter, privedit them in the ticket server and login |
| Question: |
163.172.124.96 - do not connect (username or password not correct)138.201.20.201 - connects, but the change on the server after changes to the files on the FTP are not displayed (no cache).Username and password for FTP using the same, which are set out in the ISP panel. |
| Answer: |
we asked You gain specific data in the ticket. we don`t know what you type the server login password please report these data. especially the server and login please give the data requested by technical support |
| Question: |
here`s an example:login: pass hunt: 6P4LJzbu |
| Question: |
163.172.124.96 and 138.201.20.201 here and here the same costumise the rest read above. |
| Question: |
you are all the data was moved especially FTP open. already all compared was not the fact that FTP on the old server! |
| Question: |
what are the accesses to the new control panel https://163.172.124.96:1500/ispmgr ? with this Cabinet I go, but if you don`t come in here what username and password to enter in espanal!? |
| Answer: |
i.e. not all the data. Specify exactly what you moved and how did you peredelali? |
| Question: |
what are the accesses to the new control panel https://163.172.124.96:1500/ispmgr ? with this Cabinet I go, but if you don`t come in here what username and password to enter in espanal!? |
| Answer: |
enter your login and password for your billing account. those that you now solsuite. for ftp as well. we send You the data. |
| Question: |
the customer upon delivery of the website that`s now started to get errors Apache, etc. on a domain http://tetahome.topden.net first, here is http://prntscr.com/f8w63j and then now this http://prntscr.com/f8w5wz |
| Answer: |
this means that this site he offers from the old server. he has a DNS error. . Onet must rabotti from the old server . worldwide website rebate fine with our server https://www.host-tracker.com/InstantCheck/ResultComplete/b50eb8b7-093b-e711-850b-0003ff73517a with ip 163.172.124.105 you showed him the old site |
| Question: |
in the sense that I show him the old site?))) You think about what you say? The domain is the same but the customer beginning just to knock this error (customer from Kazakstan), and again it is your fault that you changed IP. |
| Answer: |
It can provide a trace to your domain? |
| Question: |
there is not, he in that not figure things out, and even I did not understand exactly what you want provided it) |
| Answer: |
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Question: |
Damn how did you get\"!!!! sites are not otkryvayutsya many! |
| Question: |
Microsoft Windows [Version 6.1.7601](c) Corporation Microsoft (Microsoft Corp.), 2009. All rights reserved.C:\\Users\\THETA comdir>tracert tetahome.topden.netТрассировка route to tetahome.topden.net [138.201.20.201]with the maximum number of jumps 30: 1 1 ms 1 ms 1 ms www.huaweimobilewifi.com [192.168.8.1] 2 * * * timed out for the request. 3 36 ms 12 ms 21 ms 81.211.177.149 4 43 ms 22 ms 25 ms 81.211.177.161 5 16 ms 17 ms 18 ms m212-96-65-104.cust.tele2.kz [212.96.65.104] 6 18 ms 15 ms 15 ms 89.218.115.129 7 27 ms 35 ms 40 ms 92.47.151.210 8 42 ms 16 ms 31 ms 95.59.172.35 9 59 ms 37 ms 37 ms ebg02.transtelecom.net [217.150.44.14] 10 126 ms 109 ms 121 ms frt01.transtelecom.net [80.81.194.117] 11 128 ms 120 ms 118 ms decix-gw.hetzner.de [80.81.192.164] 12 170 ms 124 ms 129 ms core24.fsn1.hetzner.com [213.239.229.78] 13 127 ms 117 ms 113 ms ex9k1.rz17.hetzner.de [213.239.203.234] 14 113 ms 116 ms 125 ms bitrixserver.web.gen.in [138.201.20.201]Trace complete.C:\\Users\\THETA comdir>C:\\Users\\комдир TETA> |
| Question: |
got rid of the customer from Kazakstan. |
| Question: |
the second developer from Dnepropetrovsk won`t open either http://prntscr.com/f983ya |
| Answer: |
by tracing the wrong ip worldwide sites work with 163.172.124.105 https://www.host-tracker.com/InstantCheck/ResultComplete/02282781-b53b-e711-850b-0003ff7328cc |
| Question: |
and I damn the person to explain to you that where how it works. He vprintsype and I should be anyway as that is where started to work after your settings which messed up the performance of websites. Website to your moving worked. Now some problems! |
| Answer: |
he now works https://tools.pingdom.com/#!/eh8LCt/http://tetahome.topden.net |
| Question: |
and where do I stick this service that you have given. The client to throw whatever he looked and said that I`m happy for you but I can not open? |
| Question: |
http://liashyk.topden.net this website is not open to the developer to Dnepropetrovsk. screenshot off above |
| Question: |
on http://asabix.ru links never work on internal pages! |
| Answer: |
http://liashyk.topden.net open https://tools.pingdom.com/#!/n0zx3/http://liashyk.topden.net http://asabix.ru what brings you back replaced vosstanovlennye data? we processed sync You website, why are you back all changed? |
| Question: |
I mean everything changed? |
| Question: |
where and what exactly? |
| Question: |
my phone number +380969823739 if you value the reputation of waiting for a call. This is not the case. |
| Answer: |
we synchronized website asabix.ru two days ago, and all the links rabotali and now we are back widenet same slope cactory you showed with a non-working links what has changed on the website asabix.ru after his восстнвоелния7 who rabotal on the website? who is it that is changed for 2 days ?
of Those.support works via ticket system, as the administrator needs to see the problem rather than hear about it
|
| Answer: |
all references to asabix.ru raboatyut |
| Question: |
I get on a new IP and a lot of people pingoud sites on the old IP |
| Question: |
You have not changed Dnsi? What is now relevant? |
| Answer: |
CSN has not changed they changed only the ip all the server is work ns1.bitrix07.EN
ns2.bitrix07.ru and ns1.web.gen.in
ns2.web.gen.in the domain DNS are correct and it works with the correct ip https://www.host-tracker.com/InstantCheck/ResultComplete/e4ee0abd-ba3b-e711-850b-0003ff73517a |
| Question: |
http://prntscr.com/f98i78 |
| Answer: |
here is test http://ping-admin.ru/free_test/result/1495105853kte109mqymx10s5458rj91u.html |
| Question: |
shit normal me and now there are reports that the sites do not appear in people here again, send a screenshot https://prnt.sc/f9b0e6 |
| Answer: |
unfortunately affect their providers, we can`t. You site available? |
| Question: |
he`s only one of me available to anyone else apparently!!! |
| Answer: |
to Us it is also available. |
| Question: |
then we two only available! What do I do!? |
| Answer: |
It is available worldwide: https://tools.pingdom.com/#!/dQaj6l/http://topden.net |
