| Question: |
Tell me why my website is not working?*.*.* |
| Answer: |
Hello. You need to nastrojkah Your domain to set our DNS domain to look at our Sachar, now You have ustavlena: nserver: dns*.hostiq.com.ua
nserver: dns*.hostiq.com.ua need: ns*.hostven**.EN:**.***.**.***
ns*.hostven**.EN:**.***.**.*** |
| Answer: |
the Site is not directed to our server, type in the domain our DNS and it will work |
| Question: |
where is my domain?? |
| Answer: |
do You remember where You recorded? |
| Question: |
hostiq.*.*I endured him.I`m already confused.Which site I have to go to the panel and change what You wrote to me? |
| Answer: |
You need to change your domain with your Registrar, where you bought it. presumably this http://www.imena.ua |
| Question: |
Good afternoon.And if the domain provider is not contacted, it is possible most somehow to do this??? |
| Answer: |
contact http://www.imena.ua and provide information to prove that the domain belongs to You. This can be for example a scan of the passport , if in the domain properties your details |
| Question: |
Good morning.The domain is already altered.The website still doesn`t work. |
| Answer: |
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded**.net/helphost/tracert.htm |
| Question: |
Microsoft Windows [Version *.*.****](c) Corporation Microsoft (Microsoft Corp.), ****. All rights reserved.C:\\Users\\Savchuk>msut.com.ua\"msut.com.ua\" not an internal or unessacary, operable program or batch file.C:\\Users\\Savchuk>*.*.*Tracing route to *.*.* [**.***.**.***]with the maximum number of hops **: * * * * * * * **.***.***.*** * * * <* MS * ***-***.*.*.* [**.***.**.**] * ** * ** * ** *.*.* [**.***.***.***] * ** * ** * ** *.*.* [**.***.***.***] * ** * ** * ** *.host**.* [**.***.**.***]Trace complete. |
| Answer: |
according to the trace domain available to you. |
| Question: |
Please tell me.In which folder and what files I need to upload on FTP???to transfer the site to your hosting |
| Answer: |
website Files upload to the folder public_html. Create a database and user to it and set it in the configuration file. |
| Question: |
all website files, all the folders?? |
| Answer: |
it may Be better we`ll transfer your website. Let the login credentials to FTP and phpMyAdmin to copy the site files and database. |
| Question: |
**.hostven**.*:**.***.**.*** **.hostven**.*:**.***.**.*********** |
| Answer: |
This is the details of your account on our server. Check the hosting where you are migrating. |
| Question: |
*.***@mail.******** |
| Answer: |
Where you can enter this data? Where you have stored files? |
| Question: |
******** password* login |
| Answer: |
Specify the link by which these details are entered. Yourself a username and password without links will not help us. How to transfer a website? |
| Answer: |
where to enter the username and password? server address please contact |
| Question: |
https://hostiq.*.*.php |
| Answer: |
please utochnyat address of the ftp server from the hosting technical support. for transferring files we need ftp access |
| Question: |
ftp.*.*.* |
| Answer: |
the data are not suitable we can`t podkluchatel to the server msut.com.ua with the username and password msutcomu S**q*br*Lx please check the data |
| Question: |
**.***.**.*********** |
| Answer: |
this is the data of our hosting. we need to transfer data from the website. |
| Answer: |
your domain is already working with our hosting. we only need the data of ftp access to the files of Your prazdneho hosting |
| Question: |
They ask for renew the hosting, then they will turn on the FTP.I will do today and will unsubscribe You |
| Answer: |
ask them for a backup |
| Question: |
***.*.* login******** password |
| Answer: |
According to the details, no entry. |
| Question: |
Weird.I enter with FTP file Zilla |
| Answer: |
check amps., what You have specified in the settings \"Server\" or \"Host\" |
| Answer: |
Yes, now the entrance is. Wait, the files are copied. |
| Answer: |
Files copied. |
| Question: |
Thank you.The website is still not working |
| Answer: |
Specify dosup to the database to export. |
| Answer: |
missing database dump. can you provide a dump? |
| Question: |
I am now on the old hosting that I need to give You?What kind of information? |
| Answer: |
provide access to phpmyadmin |
| Question: |
the password and username for cPanel is enough? |
| Answer: |
Yes, of course. address panel login and password |
| Question: |
login to the site https://hostiq.*.*.***@mail.*password******** |
| Answer: |
where is cpanel? how to get it? |
| Question: |
There is not just))My services Tab, then on the right, on the strip where information about hosting written little label is in the form of books, click on it.Switch to the next menu and from there go into the bar(there will * block)will See |
| Answer: |
we moved the account entirely.
Details sent to [email protected]
|
| Question: |
*:**.hostven**.*IP:**.***.**.*** **.hostven**.*IP:**.***.**.***it should be on the domain and nothing to do? |
| Answer: |
you already have DNS |
| Question: |
What else to do to make your website work? |
| Answer: |
the site works http://tools.pingdom.com/fpt/#!/*XryC/http://msut.com.ua/ |
| Question: |
Already earned.Thank You very much.Better with Your service we will work. |
| Answer: |
thank you for contacting the technical support |
