| Question: |
Hello.Please transfer my web site: *.* on your hosting. Instructions to copy the site files and database. I have only the details of access to the control panel site address: *.* login: * - mail.* password: *order number *.* - **-***** |
| Answer: |
Hello. please provide data for the transfer file need ftp data access. for database migration. gostop to phpmyadmin |
| Question: |
Control panel hostingour***.***.***.**URL адресhttps://hostde*.fornex.org:****Name пользователяl*****ПарольUkv$blV*>*o*kS*q FTP доступFTP-серверhostde*.fornex.Ultima пользователяl*****ПарольUkv$blV*>*o*kS*q database Server MysqlБаза Mysql data:l*****_dbИмя user:l*****_dbuserПароль:Ukv$blV*>****** |
| Answer: |
transferred |
| Question: |
thank you |
| Answer: |
website moved smenet DNS ns*.hostven**.com:**.**.*.**
ns*.hostven**.com:**.**.*.** |
| Question: |
and everything is changed? because people still do not receive a message about the perfect order, as it was on the previous hosting |
| Answer: |
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded**.net/helphost/tracert.htm |
| Question: |
C:\\Users\\Dima Chibuk>tracert redflavor.Gerasimovka route to redflavor.ru [***.***.***.**]the maximum number of jumps **: * * ms * ms * ms ***.***.*.* * * ms * ms * ms **.***.***.* * * ms * ms * ms **.***.**.* * * ms * ms * ms msq.gate*.bn.by [***.**.***.***] * ** ms * * ms ***.**.***.*** * ** ms ** ms ** ms ae*.cr**.fra*.de.first-colo.net [**.**.***.*] * ** ms ** ms ** ms cr**.fra*.de.first-colo.net [***.***.***.***] * ** ms ** ms ** ms hostde*.fornex.org [***.***.***.**]Trace complete.C:\\Users\\Dima Chibuk> |
| Answer: |
no, domain You are still looking at old server. |
| Question: |
will wait, thanks |
| Answer: |
you have not changed DNS. change DNS |
| Question: |
and how to do it, can you please suggest? |
| Question: |
found in the domain, tried to change, but says that the format is wrong |
| Question: |
changed, we will wait |
| Answer: |
ok
|
| Question: |
Good day,still not come to the buyers a letter in the mail |
| Answer: |
inform is sent as mail and what mail is being sent |
| Question: |
The buyer places an order,and it comes from the website by e-mail with his order |
| Answer: |
inform is sent as mail and on what mail is being sent ? let a specific case. |
| Question: |
Well, on the website place your order and indicate your email,for example *.*mail.* If you specify yandex mail that comes,other services do not reach |
| Answer: |
email sent to [email protected] was taken ****-**-** **:**:** *ahsaZ-***aDa-*i <= [email protected]**.com U=overlor P=local S=**** T=\"RedFlavor - \\***\\***\\***\\***\\***\\***\\***\\***\\***\\*** ***\" for [email protected]
****-**-** **:**:** cwd=/var/spool/exim * args: /usr/sbin/exim -Mc *ahsaZ-***aDa-*i
****-**-** **:**:** *ahsaZ-***aDa-*i SMTP connection outbound ********** *ahsaZ-***aDa-*i redflavor.ru [email protected]
****-**-** **:**:** *ahsaZ-***aDa-*i => [email protected] R=lookuphost T=remote_smtp H=mxs.mail.ru [***.**.***.***] X=TLSv*.*:AES***-GCM-SHA***:*** CV=yes C=\"*** OK id=*ahsab-****rO-MC\"
****-**-** **:**:** *ahsaZ-***aDa-*i Completed |
| Question: |
Good evening, I placed an order on your site to gmail without problems received the notification, did the box on mailavya.*.**@*.*the message came in Spam how to make it to the Inbox? |
| Answer: |
sign in to your account mail.ru open this letter got to spam, and at the top click the button \"Not spam\" |
| Question: |
I can do that) but buyers in the Spam comes from, they don`t check the folder and do not see messages from the site |
| Answer: |
In this case, You need to contact support mail.ru to emails from You, they are not pomeshalo in the spam folder. They can do it. |
