| Question: |
Hello. Noticed that the site started to slow down a bit. Accidentally, uploading files via ftp saw in the base directory except the folders public_html have any \"crap\" panapoulos, but a long time ago, when only ordered host You, there was only a couple of folders. Can not because of these files and folders the host to slow down? And one more thing, you can`t pass a confirmation from Yandex to own website. Box at the root of them created the file and host it somehow changes that Yash wrote: the content is different ...Tell me, what kind of file folders and where they came from? |
| Answer: |
Hello, the folders in the root of account are systemic. the removal of this \"crap\" will lead to complete failure of Your website and account. These folders were always the folder of Your website is public_html the host no changes when downloading files can`t do anything at all. we checked Your website for viruses, report cut http://nto-m.ru/AI-BOLIT-REPORT-__-******-**-**-****_**-**.html |
| Question: |
This is all right, and Your tone is clear, such as \"LAMER then climb there where it is not necessary\".HOWEVER, THE POINTS:*. So You could say I`m still sane and long on this host. I don`t know what is happening there and what kind of folder but the SITE is SLOW, SOMETIMES HANGS AND OFTEN AS it is NOW, I GENERALLY CAN NOT GET::: CHEEE, SAA GRENELL!!!!!*. P your address, I NENASHEL, BLINN, nor any file to view your doctor. GRANGEHILL FULL!!!!!Please explain what is happening, why it is so disgusting I started working as a hosting, maybe You have problems and I need to find a new host? After all, why you need a hosting service that not only helps in developing the website, but really gets in the way. There are all sorts of chips from Yasha and goshi, such as: \"problems with the availability of the site ...\" |
| Question: |
Yes, and the fact that I can not get the confirm that you own the Jacob - how do You explain this? There may not be any viruses, I did a complete redesign with the replacement CCM, I`ve got it all down! There is not a single file. And the test pass and can`t! |
| Answer: |
\"You, there was only a couple of folders. Can not because of these files and folders the host to slow down? \" - folder had more originally, and the files appeared after the first log in the control panel. To slow down the work site they can not, because the files of the website you are in the public_html folder and all parent folders of your website sees. have You tried disabling the redirect rule before checking? You have a part in the processing of all requests through a file index.php |
| Question: |
\"Have you tried to disable the redirect rule before checking? You have a part in the processing of all queries using a file *.php\"we will deal with this, but now the site is unavailable. Writes this: \"unable to access site\"Redirect virus can affect the speed, but how does it affect accessibility? |
| Answer: |
the Redirects you can restrict access by redirecting all requests.
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded**.net/helphost/tracert.htm |
| Question: |
Tracing route to *.* [**.**.*.**]with the maximum number of hops **: * *** * *** * *** * **.**.**.** * *** * *** * *** * **.***.***.** * *** * *** * *** * **.***.***.** * *** * ** * *** * **.**.**.* * *** * *** * *** * ***.***.***.*** * *** * *** * *** *mx**.*.*.* [**.***.***.**] * *** * *** * *** *.*****.* [**.***.***.***] * *** * *** * *** * **.***.**.** * * * * Timed out for the request. ** * * * Timed out for the request. ** * * * Timed out for the request. ** * * * Timed out for the request. ** * * * Timed out for the request. ** * * * Timed out for the request. ** * * * Timed out for the request. ** * * * Timed out for the request. ** * * * Timed out for the request. ** * * * Timed out for the request. ** * * * Timed out for the request. ** * * * Timed out for the request. ** * * * Timed out for the request. ** * * * Timed out for the request. ** * * * Timed out for the request. ** * * * Timed out for the request. ** * * * Timed out for the request. ** * * * Timed out for the request. ** * * * Timed out for the request. ** * * * Timed out for the request. ** * * * Timed out for the request. ** * * * Timed out for the request.Trace complete. |
| Answer: |
Inform your IP, you can read it on the page http://www.empire-host.ru/*ip.php |
| Question: |
Your IP address: ***.***.**.** |
| Answer: |
please Check now.
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| Question: |
The access is. What was it? |
| Answer: |
your ip is blocked by a firewall for attempts to brute force the site. what were you doing before you lost access? |
| Question: |
Well, nothing actually. I have a ** modem bilaynovsky, and definitely not a static ip. The site is in the bookmarks explore, tried to go, direct access was not. In the morning went fine. Now at work with a modem, connectus. |
| Answer: |
where exactly are you trying to go? such that b nebylo access srzu to be Yong could. need some popytka selection explained dopolnitelnoi authorization chto would make a block of a firewall. |
| Question: |
In the bookmarks exploere are: the entrance to the site on the main page and log in to the admin area of the website. Here in admin area did not have time to get to. Just tried to see the site, access was gone. Like yesterday and the last few days the site has slowed (and slowed and ftp access, it is what it is not present) I decided to write to technical support and to solve these problems.How retarded ftp: for example, upload images to a folder, half wobbled, then stopped, then after some time says that the connection is lost. Try to re-skonnektitsya - no contact. After a couple minutes everything works. About the same with the site itself, the connection freezes for a while, then breaks. Then again freezes.Yesterday saw the principal that she also slows down the website, she came home with a computer and access to the admin panel it does not. |
| Answer: |
by
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded**.net/helphost/tracert.htm |
| Question: |
Tracing route to *.* [**.**.*.**]with the maximum number of hops **: * *** * *** * *** * **.**.**.** * *** * *** * *** * **.***.***.** * *** * *** * *** * **.***.***.** * *** * *** * *** * **.**.**.* * *** * *** * *** * ***.***.***.*** * *** * *** * *** *mx**.*.*.* [**.***.***.**] * *** * *** * *** *.*****.* [**.***.***.***] * *** * *** * *** * **.***.**.** * *** * *** * *** * **.**.*.**Trace complete. |
| Answer: |
tracing a great, shouldn`t be a problem |
| Question: |
Tell me, very often, with work, with modem belanovskoe when I laseu on the Internet, accessing different sites me spits on the checks - I bot or not by using the \"pictorial\" captcha. Maybe it`s problem with ISP and someone is spamming with \"neighboring cell\". Probably Beeline assigns several subscribers, who are now on the network single ip? |
| Answer: |
unfortunately we are not aware of the features of mobile network Beeline, You better figure out the issue with the Operator |
| Question: |
OK, thanks for the work. |
| Answer: |
thank you for contacting the technical support |
