| Question: |
Hello! The site isn`t showing( server Error 500.No changes have been made over the last few months..what`s the matter?Also in the panel displays information that we have occupied all the disk space (1 GB), and it is not really our tiny landing. In addition, manually went through every folder and they weigh a little. |
| Answer: |
Hello you have place the folder mail/ 989.37 MB the panel has a special menu - Busy disk space |
| Question: |
Removed, but the site is not restored. |
| Answer: |
you have no file /home/alaska/public_html/wp-includes/functions.php |
| Question: |
And where he can go? Because no one has signed in to the account for a few months and everything worked))) |
| Question: |
Moreover, just had to restore the password to enter... |
| Question: |
I created the specified file with all the necessary content, but the site was not restored( |
| Question: |
Failed to load resource: the server responded with a status of 500 (Internal Server Error) |
| Answer: |
you have no file /home/alaska/public_html/wp-includes/functions.php he is not even in became. but your site it wants. |
| Question: |
This file is also restored. But the site is not loaded. |
| Answer: |
How long have you determined that the site is not working? |
| Question: |
For about a week. |
| Question: |
Can you explain what`s going on? Where are the files? Why 500 server error? |
| Answer: |
Restore a backup with spare backup servers. The site is running. |
| Question: |
Thanks for the prompt!) I hope no more problems... |
| Answer: |
ok |
| Question: |
Hello! The website is not displayed again(((403 error. |
| Question: |
Why is this happening?On the site of the work is not carried out, changes are made to the hosting do not even go, we have only to solve the problem, which is already the second time arises... |
| Answer: |
Hello. How long have you found that your website is not working? You have received a notification on Inbox? |
| Question: |
I`m just the webmaster, who helps the owner of the website. I reported the problem about a week ago. Given access to hosting and asked for help. I was not the first time to communicate with You.The owner of the site hosting does not come and does not make any changes to the site... So the question is why the site gives an error and doesn`t show up? |
| Answer: |
your website has been a complaint for spam and e-mail vasilaros notice. Did you get it? |
| Question: |
1. The owner didn`t mention this kind of notification.2. How is it possible to spam without having a mailbox?On this account generally doesn`t have a mailbox type pochtovyje |
| Answer: |
spait not a box, spam a script [ SpamCop V4.8.4 ]
This message is brief for your comfort. Please use links below for details.
Spamvertised web site:
http://alaska.ru.com/utf.php?c=76&JU8u58aQL=eJdkM1mn2BpXzwD2v&Ame=G7M&vir
https://www.spamcop.net/w3m?i=z6442819527z1585e5afe8ffda475296df84aaf2a0b2z
[ Additional links on alaska.ru.com: ]
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http://alaska.ru.com/utf.php?c=76&JU8u58aQL=eJdkM1mn2BpXzwD2v&Ame=G7M&vir is.
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|
| Question: |
So you do last time to restore the site from your archive.... No one after that, and didn`t touch....Is it on your servers should not some security, that they are not used to this kind of purposes?Exactly how this issue is formed and how to solve it? |
| Answer: |
the problem is formed if you do not follow the website. the website needs to be updated regularly. the engine and its plugins. if the vulnerability on the site it will not protect you. |
| Question: |
OK. So let`s.Restore the site from a backup again.I`ll go over and see if there are any plugins needing updates(it`s the only thing you can upgrade). And it is updated automatically.. |
| Answer: |
we will check the website for viruses and provide You with a report. report from what ip You will work with the site, we will enable You |
| Question: |
Yandex says that my IP IP address IPv4:178.217.152.235 |
| Answer: |
audit report http://alaska.ru.com/AI-BOLIT-REPORT-__-24019-11-05-2016_11-22.html |
| Question: |
Have updated all the plugins and it.Removed unnecessary plugins.Removed some entry in the English language,which apparently was created by the cyber criminals.Changed the password for the admin.Changed the password to the database.Forget something? |
| Answer: |
now one more check. |
| Question: |
OK. I`ll wait.. |
| Answer: |
how you solved the problem? http://alaska.ru.com/AI-BOLIT-REPORT-__-584-11-05-2016_14-02.html 82. |
| Question: |
Actually, I thought you restored the site from a backup))) |
| Question: |
Well, you`ll have to carry, load backup of website hosting and re-run all the manipulation... |
| Answer: |
utochnyat what files. |
| Question: |
Which I did right after you restored the site from your files last time.I did a full backup of the site control panel. |
| Answer: |
Specify you need to recover your account from your backup? |
| Question: |
I do not remember))) It`s not my account( If You can recover a safe version of this 2-page website, then please do so... And I`ll change all passwords. |
| Answer: |
specify where the archive backup. you uploaded the file? |
| Question: |
No, not downloaded. You started a conversation and I have to wait, what do you say.. |
| Answer: |
If you have it upload it we will try to recover your website from. |
| Question: |
Ready.Archive backup-3.29.2016_13-52-48_alaska.tar.gz at the root of the website. |
| Answer: |
please Wait. |
| Question: |
Something silent for a long time) |
| Answer: |
please Check now.
|
| Question: |
The website appeared. Please check it for viruses.... |
| Answer: |
http://alaska.ru.com/AI-BOLIT-REPORT-__-2734-11-05-2016_17-39.html |
| Question: |
What to do? |
| Answer: |
cleaned and updated |
| Question: |
OK. Will have to re-do it.I will remove, install wp, upload theme. |
| Answer: |
ok
|
| Question: |
Hello! All done, all reset, passwords changed, the design is corrected. Not working contact form and form callback.Apparently blocked at the server level...we`ll See. |
| Answer: |
if mail is sent with mail it is blocked you lzk You can use the send mail via smtp |
| Question: |
I`m not a programmer, so I need you to unlock me, as the plugin is responsible for sending emails do not work. |
| Answer: |
we test your site |
| Question: |
OK |
| Answer: |
open access |
| Question: |
Thank you! Works! |
| Answer: |
ok
|
