| Question: |
Good day! For some reason I can`t go to your website. Produces any not clear link.Here is a link to a screenshot of the home page http://*.*Help to understand, please |
| Answer: |
Hello. utochnyat what kind of website is it |
| Question: |
Thank you very much!!! |
| Answer: |
the report http://studio-vid.com/AI-BOLIT-REPORT-__-******-**-**-****_**-**.html but it looks like the antivirus has already deleted the infected files |
| Question: |
So what to do now? Writes that the site is not working? |
| Answer: |
we will try vosstanovit files from backup but if they are infected it does not make sense. |
| Question: |
What does that mean? That site went down, and we need to do a new one? |
| Answer: |
it is possible that Yes. expect. we are trying to restore it |
| Answer: |
unfortunately, did not help. what version of the engine of Your website? |
| Question: |
I don`t remember( |
| Question: |
Since I don`t really understand this |
| Answer: |
try add files from similar engine |
| Question: |
Thank you very much for help!!! |
| Answer: |
zaidie to admin panel and change the subject. |
| Question: |
I can`t access in admin area are not suitable passwords |
| Answer: |
what browser are You using? |
| Question: |
chrome |
| Answer: |
Verify the details which you enter. |
| Question: |
admin_kate*.,*..* |
| Answer: |
dopolnitelnoe in the login window enter the username and password that are listed in the window. open not in chrome and you`ll see them |
| Question: |
And what I subject to change if the one that I was already there |
| Question: |
I changed to the one that was active this works like a charm |
| Answer: |
ok
|
| Question: |
thank you so much for being so helped, I understand now I have to find a web master who will correct the mistakes and you have this service? |
| Answer: |
pojaluista create a ticket in Department of Finance |
| Question: |
okay, thanks again |
| Answer: |
thank you for contacting the technical support |
