| Question: |
Hello!The website http://*.*/ not working.*.* *** *handle*.Could you clarify the reason? |
| Answer: |
Hello. ** April you were sent the notification. You receive it? |
| Question: |
No, not received. Now mail checked - empty |
| Answer: |
your website has received the complaint. Check again. |
| Answer: |
you Have access to a bar account? |
| Question: |
Yes. the access is. |
| Question: |
in the control panel? is.I understand it, the virus. You need to take to restore the site? |
| Answer: |
Access is opened. Read carefully the complaint and take action. Check the availability of the file specified in the complaint. Change all passwords and update the engine version to the latest. |
| Question: |
Tell me, please, is it possible to download a backup of a month ago when the virus was not yet? |
| Answer: |
We do not keep such old backups. |
| Question: |
And what is the oldest backup possible? for what date? |
| Answer: |
Last backup of the site files for ** APR. |
| Question: |
Hello!I would like to get a full backup of the website as possible old. |
| Answer: |
unfortunately such |
| Question: |
For what date is the full backup? |
| Answer: |
we`re not doing full backups. we do a backup of files and databases. incremental backup files are copied every week base every day. |
| Question: |
OK. How to download \"incremental file backup\" a week ago? |
| Answer: |
copy files to folder started rez_copy, wait for amp. |
