| Question: |
Good afternoon. I need Your help in transferring saitou and commissioning their work. Setting up a mailbox. |
| Answer: |
Hello. Provide the login credentials to FTP t phpMyAdmin to copy the site files and database. |
| Answer: |
Hello. what sites and at what prichny You specify the domain com.ua when you register? |
| Question: |
Sites *.*.* and *.*.* |
| Answer: |
what is the main domain install? |
| Question: |
*.*.* |
| Answer: |
please Check now. |
| Question: |
What to check? |
| Answer: |
Your primary domain changed to < / span>proekti.com.ua |
| Question: |
This means that the website moved? |
| Answer: |
No. You have not provided Bank details to transfer the sites. Provide the login credentials to FTP t phpMyAdmin to copy the site files and database. |
| Question: |
OK, a little bit later. I have promised them to send. |
| Answer: |
ok
|
| Question: |
Warned that the sites are a little standard in terms of working with them. I need to keep the panels working with them as they are.Set, please, can I have two mailbox:*.*.uamail*.*.uaFTP dostupnie user *Password *Where to concretise watchlog.* |
| Answer: |
what engine sites* what are their requirements? |
| Question: |
saying that some in-house engine. And it may not work on all systems. The type, over time, it is necessary to alter. |
| Answer: |
what are the characteristics? |
| Question: |
if I had known... Him for almost ** years. |
| Answer: |
please Wait. Your issue is being dealt with. |
| Answer: |
what version of php ? what modules are required, there is a kaki elibo details? |
| Question: |
Any information I have, alas, no. And those, who did it and have uploaded to the hosting no firm no longer exists. |
| Answer: |
the sites have a database? |
| Question: |
I don`t even know what it is |
| Answer: |
we moved the files of the websites. |
| Question: |
websites are already on your hosting? |
| Answer: |
You now need to change the DNS at the Registrar. ns*.hostven**.EN IP:**.***.**.***
ns*.hostven**.EN IP:**.***.**.*** |
| Question: |
How and where to do it? |
| Answer: |
you need on the website where you bought the domain to apply the change DNS |
| Question: |
if I give you usernames and passwords, will be able to submit it? |
| Question: |
**.hostven**.*IP:**.***.**.*** - this website *.*.*? |
| Question: |
I sort of understand - the new DNS the same for the two sites, right? |
| Answer: |
For sites which respect, we emphasize the account, Yes. |
| Question: |
Can`t do that. Picher-address you need to specify only at creation \"*\" the Host is incorrect the Specified host was not found |
| Question: |
https://*.*.*.*/login - *.*.*password *****https://*.*.*loginлогин - *.*.*password *****the Second website sometimes requires a SMS code. |
| Answer: |
Lucena two-factor authentication
Step * of *
For the specified account discovered one confirmed telephone number: +***(**) xxx-xx-**. To get the access code to the specified number, please click Next. |
| Question: |
Let`s repeat the procedure |
| Answer: |
please Wait. |
| Answer: |
On two-factor authentication
Step * of *
For the specified account discovered one confirmed telephone number: +***(**) xxx-xx-**. To get the access code to the specified number, please click Next. You can remove rokirovka? |
| Question: |
I don`t know how to remove. SMS-ka comes. Let us once more try to go in and click \"next\" |
| Answer: |
now says the password is wrong user [email protected]. |
| Question: |
Figured out and shut off like. |
| Answer: |
changed but here can not enter https://www.imena.ua/site/client-login
login [email protected]
password slava**** |
| Question: |
****From password \"names\" - **** |
| Question: |
Here`s the password to the website \"names\" - **** |
| Answer: |
DNS changed |
| Question: |
On the website * displays the following:Internal error serverserver encountered an internal error or an invalid and was unable to complete your request.Please contact the server administrator, *.*.*.* and to inform them of the time the error occurred, and anything you might do that could cause an error.More information about this error may be available in the server error log.In addition, the error Error *** * was encountered while trying to use * to handle the request. |
| Answer: |
please Check now.
|
| Question: |
Now everything is OK. What should I do? The sites have you? |
| Answer: |
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded**.net/helphost/tracert.htm |
| Question: |
C:\\Documents and Settings\\Admin>tracert proekti.com.afrassiabi route to proekti.com.ua [***.**.***.***]the maximum number of jumps **: * * ms * ms * ms my.router [***.***.*.*] * * ms * ms * ms ***.**.**.* * * ms * ms * ms 94.**.***.***.freenet.com.ua [**.**.***.***] * * ms * ms * ms 94.**.***.***.freenet.com.ua [**.**.***.***] * * ms * ms * ms ua.core.freenet.ua [**.***.**.**] * * ms * ms * ms 109.***.***.***.freenet.com.ua [***.***.***. * * ms * ms * ms -- **G-gw.ix.net.ua [***.**.**.**] * * ms * ms * ms infocom-**G-gw.ix.net.ua [***.**.**.**] * * ms * ms * ms ge-***.***-*-**.ukrpack.net [***.*.**.***] ** * ms * ms * ms ***.**.***.*** ** * ms * ms * ms mail.proekti.com.ua [***.**.***.***]Trace complete.C:\\Documents and Settings\\Admin>http://***.*helphost*.*http:\" is not internal or unessacary, operable program or batch file. |
| Answer: |
You have not updated DNS |
| Question: |
What does this mean? |
| Answer: |
you need to wait until DNS updates |
| Question: |
When you log on *.* writes mysql* |
| Answer: |
but You have not given us buzz to transfer. give access for database migration. need access to phpmyadmin |
| Question: |
Can`t contact support old hosting off today. Can restore everything back to the holidays the website worked? I`ll try to find out the access to phpmyadmin and immediately let you know. |
| Answer: |
utochnyat what DNS you had before this |
| Question: |
I don`t know. |
| Answer: |
changed proekti.com.ua. **** IN NS*.watchlog.net.
proekti.com.ua. **** IN NS*.watchlog.net. |
| Question: |
Hmmm, still says mysql* |
| Answer: |
wait for the DNS updates |
| Question: |
Good afternoon. So, I sent the access to phpmyadmin:Username - *Password - *How come *.* |
| Answer: |
Hello. what address to go? |
| Question: |
Maybe this watchlog.* |
| Question: |
https://watchlog.*/ |
| Answer: |
please Wait. The database is exported. |
| Answer: |
the database imported. please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket If You are experiencing zatrudina, view instructional videos http://ded**.net/helphost/tracert.htm |
| Question: |
C:\\Documents and Settings\\Admin>*.*.*Tracing route to *.*.* [***.**.***.***]with the maximum number of hops **: * * * * * * *.* [***.***.*.*] * * * * * * * ***.**.**.* * ** * *** * * *94.**.***.***.*.*.* [**.**.***.***] * * * * * * *94.**.***.***.*.*.* [**.**.***.***] * * * * * * *.*.*.* [**.***.**.**] * * * * * * *109.***.***.***.*.*.* [***.***.***. * * * * * * *-***.*.*.* [***.**.**.**] * * * * * * *-***.*.*.* [***.**.**.**] * ** * ** * ** *-***.***-*-**.*.* [***.*.**.***] ** ** * ** * ** * ***.**.***.*** ** ** * ** * ** *.*.* [***.**.***.***]Trace complete. |
| Answer: |
You changed DNS? |
| Question: |
No, I don`t know how to do it. You changed them back. |
| Answer: |
please Wait. |
| Answer: |
utochnyat login panel for changing DNS |
| Question: |
https://*.*.*.*/login - *.*.*password *****https://*.*.*loginлогин - *.*.*password **** |
| Answer: |
DNS changed |
| Question: |
Does not work Inbox *.*.*Please help to set up a new mail*.*.* |
| Answer: |
You need to create pochty box in the control panel menu - email accounts
http://ded**.net/ aid for use panel
|
| Question: |
I have already switched to Your hosting? |
| Answer: |
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded**.net/helphost/tracert.htm |
| Question: |
C:\\Documents and Settings\\Admin>*.*.*Tracing route to *.*.* [**.***.**.***]with the maximum number of hops **: * * * * * * *.* [***.***.*.*] * **** * * * ** * ***.**.**.* * * * * * * *94.**.***.***.*.*.* [**.**.***.***] * ** * * * * *94.**.***.***.*.*.* [**.**.***.***] * *** * **** * *** *.*.*.* [**.***.**.**] * *** * **** * * *109.***.***.***.*.*.* [***.***.***.*** * ** * *** * ** *****-*.mx**.*.*.*.*[**.**.***.***] * ** * ** * ** * **.**.***.*** * * * * * * * **.**.***.*** ** ** * ** * ** *.*.*.*.* [***.**.**.*] ** ** * ** * ** **-***.*.* [***.**.***.***] ** ** * ** * ** **-***.*.* [***.**.***.***] ** ** * ** * ** *.*.*.* [**.***.**.***]Trace complete. |
| Answer: |
Yes, the site works with hosting |
| Question: |
Transferred these data in * on the computer that says no connection to server...Secure SSL settings*(Recommended)username: *.*.*Password: Use the password for the account email.Incoming mail server: *.host**.*Port **: ***outgoing mail Server: *.host**.*Port *: ***protocols ** and * authentication is required. |
| Answer: |
create a new mailbox on Your account |
| Question: |
created |
| Answer: |
now configure mail. definitely Ukazat user smtp settings, the user. [email protected] |
| Question: |
is not. Maybe I`m the wrong box you have created and configured? You can take a look? |
| Answer: |
please Wait, the request is sent to the administrator. |
| Question: |
*.*.* not working. Writes mysql* |
| Answer: |
you have found a database for this site* |
| Question: |
And where would I find someone? I gave you all logins and passwords. |
| Question: |
This login and password to the database dnyhagen *Password ******.*All information on how to concretise to the database is in the file *.php in the site root. |
| Answer: |
we have connected the database, but the site is not working yet. the problem is verified. a lot of mistakes |
| Question: |
OK, thank you very much. I`ll be waiting. |
| Question: |
So the page doesn`t work... |
| Answer: |
we understand the problem. with this cms we have not worked |
| Answer: |
please Check now. |
| Answer: |
ask who you made the site. There are a lot of commented out code and error. |
| Question: |
Only the main page and all. Those who made the site no longer exists, unfortunately. That`s why I originally asked you about the possibility of transferring it to your hosting. |
| Question: |
and old host it worked like a charm and I was able to change informaciju and maintain it. |
| Answer: |
Specify requirements for configuring a server to operate your website. The problem clearly is, as there is no redirection pages. The website has admin panel? You can follow any responses to enter it? |
| Question: |
there is, but you can`t come |
| Answer: |
as you enter? |
| Answer: |
please Check now.
|
| Question: |
the site works, the admin panel can not enter. I used part of http://*.*.*.*admin/ login *password * |
| Answer: |
please Check now.
|
| Question: |
in Mozilla it works, but in chrome the input gives, but on the pages shows gibberish. The second site is also no entry in admin area, |
| Answer: |
utochnyat what vdigi the second. |
| Question: |
a little later, no communication with the admin of this site |
| Answer: |
ok
|
| Question: |
adminpanel buggy. it is impossible to edit price lists, articles, contacts. Paying in edit - gives blank page-no text. |
| Answer: |
utochnyat where you can see |
| Question: |
http://*.*.*.*admin/ login *password *structure - presi - edit - a blank window with no text |
| Answer: |
we see it http://piccy.info/view*/*******/*c*e***d****ca***d**ca***fd*f***/orig/ |
| Question: |
click edit |
| Answer: |
do You have contacts with razrabotchikom? what are the requirements needed for it to work? |
| Question: |
I have a blank page, but should be the price as on the website, only you can edit it |
| Question: |
contacts lost for a very long time. In this whole problem |
| Answer: |
the problem is checked |
| Answer: |
as monoidrato the page on the old hosting? You have a test page there? |
| Answer: |
You have a very, very old site. php only *, this is a very old version of php
please Check now.
You`re in luck. now it is a rarity. but we have |
| Question: |
Admin work, but proaly contacts on the main page. They are not visible at all. |
| Answer: |
Specify where they should be. |
| Question: |
http://*.*.*.*admin/ login *password *basic information - contacts on the main trancegemini to appear on all pages of the website under the left navigation buttons. |
| Answer: |
please Wait. |
| Answer: |
you did not tick to show |
| Question: |
Thank you. It remains to bring to mind the second site))) |
| Answer: |
what`s with him? |
| Question: |
Can`t log into the admin site *.*.*. She was here такhttps://**.watchlog.*armchair: *password: * |
| Answer: |
this address nekak relation to the admin of the site has not. this is the address of the hosting control panel. the old control panel, old jatinga |
| Question: |
now tell me how to administer the website *.*.* |
| Answer: |
how we see the site has no admin, no. how do you administer informed* what was the procedure of the administration? |
| Question: |
Through ISP* was added to the site, new pages, photos, articles |
| Answer: |
you can do this through control panel or via ftp |
| Question: |
I control panel do not see the files of the site *, I mean the directory of the file Manager. Where they lie now? |
| Answer: |
go to menu - Additional domains there are substantial you will immediately open the file Manager in the folder of the domain http://piccy.info/view*/*******/a**f*a**c**c*c*c************b*b*/orig/ |
| Question: |
thanks, turned out |
| Answer: |
Since the issue has been resolved, we are closing this ticket. In case, in Your opinion, an unsatisfactory answer, You can always create a new one or reopen this ticket with my answer. |
| Question: |
OK, thank you. |
| Answer: |
thank you for contacting the technical support |
