| Question: |
Good afternoon. When you try to open any attached document, you receive the error \"*** - Category not found\". What`s the problem? Please tell me. |
| Answer: |
Hello. utochnyat where you can see the problem |
| Question: |
On the website *.*.* when you try to open any attached document (for example, tab rates, the economy, etc.) generates an error *** |
| Question: |
Although the files are there |
| Answer: |
Privedet the link to the page where you can see the problem |
| Question: |
http://*.*.*images*/****/*.* |
| Answer: |
the Problem is checked |
| Answer: |
You are something changed on the website? what engine website? what file code.php at the root of the site? |
| Question: |
The Joomla website. Nothing changed, just updated Joomla. |
| Answer: |
the problem arose after upgrading? |
| Question: |
Had not previously noticed problems. But I can not argue, as I did not check the documents. |
| Answer: |
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded**.net/helphost/tracert.htmфайл code.php at the root of the website it is clearly a virus |
| Question: |
C:\\Users\\Формоза>*.*.*Tracing route to *.* [***.**.***.***]the maximum number of jumps **: * <* MS <* MS * *.* [***.***.*.*] * *** * *** * *** **.*.ip.*.* [***.**.***.*] * *** * *** * *** * ***.**.***.*** * *** * *** * *** * **.***.**.*** * *** * **** * *** *.*.* [***.***.***.***] * *** * *** * * **.*.* [***.***.***.***] * **** * **** * **** ***.*.* [***.***.***.***] * * *** * *** ****.***.*.* [***.***.***.***] * *** * *** * *** *.hostven**.* [***.**.***.***]Trace complete. |
| Question: |
And with *.php what to do? To remove it? |
| Answer: |
the site should open with ***.***.**.** , Yes, the file remove the |
| Question: |
The file was removed. What to do now? |
| Answer: |
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded**.net/helphost/tracert.htm |
| Question: |
Tracing route to *.* [***.**.***.***]the maximum number of jumps **: * * * <* MS * *.* [***.***.*.*] * ** * ** * ** **.*.ip.*.* [***.**.***.*] * ** * ** * ** * ***.**.***.*** * *** * *** * *** * **.***.**.*** * ** * ** * ** *.*.* [***.***.***.***] * ** * ** * ** **.*.* [***.***.***.***] * *** * ** * ** ***.*.* [***.***.***.***] * ** * ** * ** ****.***.*.* [***.***.***.***] * ** * ** * ** *.hostven**.* [***.**.***.***]Trace complete. |
| Answer: |
You need to wait update DNS |
| Question: |
It is about how much time? |
| Answer: |
just for an hour do not enter the site. |
| Question: |
Now the site does not work. Only the main page works. All the tabs gives a *** ошибкуhttp://*.*.*/ - only this page works.http://*.*.*http://*.*.* - don`t work |
| Question: |
Microsoft Windows [Version *.*.****](c) Corporation Microsoft (Microsoft Corporation), ****. All rights reserved.C:\\Users\\Formosa>*.*.*Tracing route to *.* [***.***.**.**]the maximum number of jumps **: * <* MS * * * *.* [***.***.*.*] * ** * ** * ** **.*.ip.*.* [***.**.***.*] * ** * ** * ** * ***.**.***.*** * ** * *** * *** * **.***.**.*** * *** * *** * *** *.*.* [***.***.***.***] * *** * *** * *** **.*.* [***.***.***.***] * *** * *** * *** ***.*.* [***.***.***.***] * *** * *** * *** ****.***.*.* [***.***.***.**] * *** * *** * *** *.hostven**.* [***.***.**.**]Trace complete. |
| Answer: |
the Sites You have should already work, try refreshing page while holding shift klavisha |
| Question: |
Not working. Even tried in another browser. |
| Question: |
Only the main |
| Question: |
The *URL*.* *** *handle*. |
| Question: |
When you query through Google at all \"random\" open |
| Answer: |
please Check now.
|
| Question: |
Tabs started to open. Documents on the link are still unavailable. if through a search engine to find the website, then open the third party sites. |
| Answer: |
specify which document is unavailable and what`s a search engine? |
| Question: |
for example, http://*.*.*images*****.*If I`m looking for a website Kropotkinteploenergo via a search engine (e.g. Google), then when you click on the link to the website I go to third party sites, and not to *.*.*. If in the address bar, I hand-prescribe *.*.*, then I get on the right site. |
| Question: |
Virus scan using Dr. web and *ip has not produced any results. |
| Answer: |
please Check now.
|
| Answer: |
but the audit report http://www.kropteplo.ru/AI-BOLIT-REPORT-__-******-**-**-****_**-**.html
please Check now. |
| Question: |
the site to work, the documents open. But the problem of finding a site through a search engine are gone. |
| Answer: |
the report shows infected files open the report and correct periodicaly |
| Question: |
Not working feedback form. http://*.*.*. when you try to send email bug *** |
| Answer: |
the Bayou with the form of existents in the error * - Invalid address: which module is responsible for the form? |
| Question: |
mod_rapid_contact |
| Answer: |
clean your website from viruses. they is probably the reason |
| Question: |
Thank you |
| Answer: |
from Your site referred and spam mail has been blocked for your account |
| Question: |
After cleaning the virus unlocks? |
| Answer: |
in a few days if not povtornogo infection Yes |
