| Question: |
Hello. The site does not work jilc.ru what`s the problem ? |
| Answer: |
Hello
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Question: |
Microsoft Windows [Version 10.0.10240](c) Corporation Microsoft (Microsoft Corporation) 2015 All rights reserved.C:\\Users\\Smim>tracert jilc.Gerasimovka route to jilc.ru [138.201.57.85]with the maximum number of jumps 30: 1 <1 MS <1 MS <1 MS router.asus.com [192.168.1.1] 2 * * * timed out for the request. 3 * * * timed out for the request. 4 1 ms 1 ms <1 MS 37.29.3.13 5 55 ms 55 ms 56 ms tisza.hostven02.ru [138.201.57.85]Trace complete.My friend does not go to the website. |
| Answer: |
the site is checked for viruses |
| Question: |
OK |
| Answer: |
infected jilc.ru/AI-BOLIT-REPORT-__-618421-16-05-2016_18-51.html You oznochaet website from viruses |
| Question: |
Oh..OK...got it.. where it came from..I had been not very what not to do with the site |
| Question: |
How to protect website from such viruses. Whatever what it does not load without my knowledge |
| Answer: |
that so soon came from. websites require regular updates. utochnyat when the problem occurred. |
| Question: |
Well I have the file removed, but still not go.. |
| Question: |
well, I only noticed today, the website came about a few weeks ago, everything was fine . You can try to make a backup 1-2 weeks ago. Should probably help |
| Question: |
But I have a backup there is only a very old... |
| Answer: |
we have weekly backups. Sacasa will check what can be done |
| Question: |
OK) I will wait) |
| Answer: |
restored from backup files. unfortunately it didn`t help. and you are most likely infected vsse sites. I`ll check |
| Answer: |
here is the result of a full scan. smim.testvt.empire-host.ru/AI-BOLIT-REPORT-__-747553-16-05-2016_20-52.html |
| Question: |
And you can jilc old backup to restore. there 3-4 weeks ago |
| Answer: |
utochnyat where is located this backup |
| Question: |
well, you said that there are old backups of the site. Here is a backup of 3-4 week old have ?? |
| Answer: |
no, these backups are not. yesterday we vosstanovili site from backup |
| Question: |
and you can still restore your site smartcrab.ru also from the old backup. but I have removed the virus line and website gg, cover) |
| Answer: |
in what file that You deleted? |
| Question: |
htacces in place of the one that was on the list of vulnerabilities |
| Answer: |
have you removed all the files from the report? Failed opening required `/home/smim/public_html/smartcrab.ru/wp-content/plugins/backupwordpress/classes/class-path.php you delete it? |
| Question: |
and but error as I understand it appeared after I removed 1 line in the file htacces domain smartcrab.ru |
| Answer: |
the error is clear, guaritas what is missing file /home/smim/public_html/smartcrab.ru/wp-content/plugins/backupwordpress/classes/class-path.php which files You have deleted? |
| Answer: |
remove the plugin from the settings сайтаbackupwordpress |
| Question: |
this plugin is not in the settings of the sites.... but here`s how I website jilc.ru to recover. I have like no backup of it |
| Answer: |
try to go to admin panel and disable plugins website |
| Question: |
a few months ago ( 1-2 maybe even a little more) I did a full backup of all your sites through cPanel. But I don`t remember what folder it sohrae them on the machine. Help please help..what folder sohaney full backup |
| Answer: |
You have saved then backup to your computer? |
| Question: |
Like kept, but now looking for something...and I can`t find |
| Answer: |
on the backup server that unfortunately does not see |
| Question: |
I can`t find backup(( how else can you restore your site jilc.ru ?? |
| Answer: |
we check the |
| Answer: |
please Check now.
This is all I could |
| Question: |
yeah..OK... half the information is missing and a portfolio ... and thank you for this)) and what you exactly did ?) |
| Answer: |
we brought from the warehouse old backup server, backup it was done in December last year. from there vosstanovili |
| Question: |
Wow. thank you very much. but if not too much trouble, can it somewhere to download that I downloaded just in case. |
| Answer: |
now make a full backup and download it. |
| Question: |
approx. thank you)) |
| Answer: |
ok
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