| Question: |
Your host is hosting my site dvd-boom.com Suddenly, he began to work strange - shows that nothing has become impossible to register and login with their usernames-passwords. can you tell me what`s the matter? The admin panel also doesn`t |
| Answer: |
Hello. Please specify what changes were made on the site and account |
| Question: |
the last time I worked with the site through the admin panel were doing a standard update: added new movies. The operation, which I do many times before. |
| Answer: |
I checked out Your cat page available and loaded,check amps. in more detail where you can see the problem. |
| Question: |
For example, when clicking on any section of the genre of the film is located to the left no go to the relevant section of the website. When you click on the link \"Read more\" in the news section and information reports \"No news article was found.\", although there they are. Clicking on any icon of the film there is no transition to the full description. it was not possible to register does not go to the registration page.Search is not working etc |
| Answer: |
did You do the engine upgrade or module? |
| Question: |
no, I don`t understand it, and I don`t need this. I only update the site content - news and post news once every 1-2 months. |
| Answer: |
we`ll check a website for viruses |
| Question: |
well |
| Answer: |
audit report http://dvd-boom.com/AI-BOLIT-REPORT-__-715485-25-05-2016_15-19.html |
| Question: |
stunned... what to do? |
| Answer: |
you need to check and clean the website from viruses |
| Question: |
that I can do or need to order service from you? And how much will it cost? |
| Answer: |
we have no cleaning services . but you can apply to the competent authority https://revisium.com/ru/order/ and provide them with the report. analysis report free |
| Question: |
thank you |
| Answer: |
ok |
| Question: |
Tell me, when was the automatic backup of the site and whether it was? |
| Answer: |
backups of files are made on a weekly basis. backup is running right now |
| Question: |
And if I do now СЃPanel backup, it will be with viruses? |
| Question: |
ie if you restore the site from an automatic backup, it to recover from viruses anyway? |
| Answer: |
Yes, that`s right. in our became already infected version of the site |
| Question: |
if I have a clean backup, can I delete everything that is on the hosting and restore the website from backup? Would it then everything is OK? |
| Answer: |
utochnyat what`s your backup? full? |
| Question: |
Yes, the backup which I gave you in the transition to your hosting in 2014. True and backup for 2014. but bezrybe... |
| Answer: |
Yes. if backup full zagruzit it, we can rebuild the account from him. |
| Question: |
but where to download? |
| Answer: |
the root account. it doesn`t matter. simply download the file, and let his name |
| Question: |
well |
| Answer: |
ok
|
| Question: |
Monday will do, and immediately you will be informed |
| Answer: |
ok
|
| Question: |
backup-1.31.2014_22-432-32_dvdboo00.tar the name of the backup.. Lies at the root |
| Answer: |
this is not a backup account. utochnyat what it`s for backup |
