| Question: |
Hello! I wanted to move the website http://velan-svadba.ru/ on your hosting. On June 18 and ends domain, it is necessary to renew. Is this possible and what do I need? The website is currently wanted to move to this account, if there is space. |
| Answer: |
Hello. You want to delegate the domain to us? Or transfer the website files and the database? |
| Question: |
What is a delegate? We want to migrate the site files and host the site on your hosting. And to extend, through you domain. |
| Answer: |
make a request for the transfer http://binargi.biz/support.php?to=1&sms=transfer#label |
| Question: |
But if I have a folder with the site files. Can I just post? Then will not have anything to endure? |
| Question: |
Or maybe we can send you a link to Yandex disk that you posted it? |
| Answer: |
please upload a file hosting |
| Question: |
I`ve uploaded an archive of the site to a folder Velan |
| Answer: |
the request sent to the administrator. |
| Answer: |
rar is not supported. why do you pack in rar? You litsenzionniy rar? bag it in zip or tar. |
| Question: |
I`m not Packed, so we sent in this archive. I redid the Zip. |
| Question: |
And what we need to do for renewal? It ends 18.06 |
| Answer: |
a domain you can prodotta where you bought it or transfer the domain to us. about the domain transfer please create a separate ticket |
| Answer: |
to complete the transfer you need the database dump of the site ildi access to phpmyadmin where you can do |
| Question: |
what is a database dump? and is my username and password? |
| Answer: |
the database dump is a sql file with all the data base if you have access to phpmyadmin by Stom hostinge provide access to it, we download the dump themselves. |
| Question: |
to the old hosting I have no access. I sent only the site folder. |
| Answer: |
for Salita if it has got a governance panel, the dyal of his work need file and a database that is stored and operates separately. included in the database via phpMyAdmin on the host from which the site is in the control panel should be similar to the links above, or in the activation email when you bought the hosting, these data are often specified in the activation letter. |
| Question: |
I do not understand. We didn`t buy the hosting for this website. Bought by other people. We bought a firm and it is this website. The folder with the files I sent you. Need MY data on THIS (YOUR) hosting? Or is it other people`s data (previous owners) from your old hosting? |
| Answer: |
in prislannoe folder with the files not the database. without the base site rabotat will not. need a base. or access to the database on the old hosting |
| Question: |
From your old hosting sent database. It downloaded to a folder Velan |
| Answer: |
base loaded. but the files from the website, not all. not missing a file wp-config.php |
| Question: |
Wrote previous owners of the file, they replied that the specified file (which is lacking) is standard. And sent again the archive with the website, said full. I uploaded it to a folder Velan |
| Answer: |
he no obrisana standard. this is the main configuration file for the site. without it, the website work will be EN - you uploaded the files exactly the same ask them to provide them access to the files via ftp, or let it will give you a normal, full backup neizvestnogo they still did not put there. |
