| Question: |
Hello!Periodically becomes unavailable website.Tell me what`s the problem ? |
| Answer: |
Hello. Your site is infected: http://4esnok.by/AI-BOLIT-REPORT-__-880839-12-07-2016_15-53.html |
| Answer: |
Open the log and check the files highlighted in red. |
| Question: |
Log opened. What to do with it ? |
| Answer: |
now You need to clean up the site from viruses. in the log indicated which files can be infected. if you do this do not want, for whatever reason, I can recommend to contact https://revisium.com/ru/order all sites account need to be cleaned, updated, and take measures to protect them from the website because the server-side sites are protected and can only be hacked due to vulnerabilities in the site scripting or stolen You have passwords. |
| Question: |
Cleaned up the website. All exactly not available. |
| Answer: |
please Wait, the request is sent to the administrator. |
| Answer: |
what is the website available to You? address 4esnok.by we have We are updating our website! Very soon we will be back |
| Question: |
this is the address we disabled. In control panel, under processes Number of processes 19 / 20Когда becomes 20/20 sites fall |
| Question: |
Again all sites hosting are |
| Answer: |
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Question: |
Tracing route to 4esnok.by [185.47.54.206]with the maximum number of jumps 30: 1 <1 MS <1 MS <1 MS 192.168.0.1 2 2 ms 1 ms 1 ms 134.17.128.1 3 2 ms 1 ms 1 ms 172.30.65.40 4 2 ms 4 ms 2 ms 172.30.65.25 5 2 ms 3 ms 3 ms 185.32.224.156 6 70 ms 68 ms 68 ms frm-k90-cr2.rascom.ru [80.81.193.166] 7 70 ms 69 ms 69 ms 80-64-96-1.rascom.as20764.net [80.64.96.1] 8 68 ms 70 ms 68 ms 80-64-96-1.rascom.as20764.net [80.64.96.1] 9 42 ms 44 ms 46 ms 81-27-252-161.rascom.as20764.net [81.27.252.161] 10 42 ms 42 ms 42 ms 85-143-184-42.customer.comfortel.pro [85.143.184.42] 11 43 ms 42 ms 43 ms smimonitor.by [185.47.54.206] |
| Answer: |
utochnyat about which sites editrici and why so many processes? |
| Question: |
we have no idea why so many processes. All sites stop working at the same time. Now the main site 4esnok.by at all. From viruses all cleaned up. test.4esnok.byб kob.by |
| Answer: |
you were threatened with attack? how do you clean it from viruses? |
| Question: |
No, not threatened. Deleted all the infected files and upload new ones. Or hands edited executables malicious cutting insert. |
| Answer: |
now we will check out the sites |
| Question: |
Tell me how long they check sites ? |
| Answer: |
approximately : 54 m. |
| Question: |
is there any information ? |
| Answer: |
with leather. skarsaune had to restart, wait for amp. |
| Question: |
How much to expect ? |
| Answer: |
we will conduct accelerated skanirovanie, you have very many files |
| Answer: |
viruses and malicious code and has quite a lot here is the result of accelerated skanirovaniya http://4esnok.by//AI-BOLIT-REPORT-__-527349-18-07-2016_20-05.html a full scan can take several hours the malicious code in scripts can slow down your website thus creating a large number of processes |
| Question: |
Tell me on what date a backup site ? |
| Answer: |
Hello. we have backups of files and databases. let backup which folder you need and recaptaci base be careful when creating backups. you have exceeded the quota server of AZ that you created the backups . the website could not function properly if not applicable. |
| Question: |
I need a backup of the site 4esnok.by |
| Answer: |
a backup of what is needed and what happened to the website? |
| Question: |
Files and database site 4esnok.by |
| Answer: |
please call Emma base , as well soobshaet what to do with bekapa. You replace the files and database? that kzhe soobshaet what is the problem with the website. the website is working fine |
| Question: |
Yes, replace the files and database please. Backup I need, as we carry out technical work on the website |
| Answer: |
the database Name, please. |
