| Question: |
Dear Sirs!Can`t log in to the control panel (not loading page). Does not connect to the server via FTP (writes - wait for the prompt, then connects and disconnects). The website is available on the Internet.Thank you |
| Answer: |
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Answer: |
Hello. Your Inbox sent a letter with the settings, check the amps. the correctness of input data. |
| Question: |
Microsoft Windows XP [Version 5.1.2600](C) Corporation Microsoft, 1985-2001.C:\\Documents and Settings\\PC>tracert my-igrushka.gine fails to resolve the system host name my-igrushka.EN.C:\\Documents and Settings\\PC>tracertwww.my-igrushka.ru\"tracertwww.my-igrushka.ru\" not an internal or unessacary, operable program or batch file.C:\\Documents and Settings\\PC>tracert www.my-igrushka.ruНе unable to resolve target system name www.my-igrushka.ru.C:\\Documents and Settings\\PC> |
| Answer: |
You said that the website available to You. Update Your ip |
| Question: |
93.183.219.32 surprisingly, the site opens |
| Answer: |
Make the trace к46.29.2.77 |
| Question: |
Microsoft Windows XP [Version 5.1.2600](C) Corporation Microsoft, 1985-2001.C:\\Documents and Settings\\PC>tracert k46.29.2.77 unable to resolve target system name k46.29.2.77.C:\\Documents and Settings\\PC> |
| Answer: |
the Letter to remove. It is not part of the address |
| Question: |
Microsoft Windows XP [Version 5.1.2600](C) Corporation Microsoft, 1985-2001.C:\\Documents and Settings\\PC>tracert 46.29.2.77 Tracing route to 46.29.2.77 with a maximum of 30 hops 1 <1 MS <1 MS <1 MS 192.168.0.1 2 * * * timed out for the request. 3 9 ms 9 ms 9 ms j960.ua-kiev.datagroup.ua [46.164.130.225] 4 35 ms 35 ms 35 ms ae22-454.k90.fra.datagroup.ua [80.91.160.158] 5 57 ms 57 ms 100 ms amsix.as6663.net [80.249.208.121] 6 53 ms 54 ms 57 ms 31.210.11.38 7 51 ms 51 ms 51 ms 46.29.2.77 the Trace was completed.C:\\Documents and Settings\\PC> |
| Answer: |
Access you have. Check does not block your Internet provider or your firewall panel ports |
| Question: |
sorry, I beg for dummies in plain language \"ports pane\". |
| Answer: |
the Port penalty 2082 |
| Answer: |
the ftp Port 21 |
| Question: |
thanks, I`ll try |
| Answer: |
OK |
| Question: |
Eugene, unfortunately, the issue is not resolved. The service provider declares all the open ports. How can you explain that to my office I go, but the control panel doesn`t open? |
| Answer: |
try to open in another browser. also, disable your antivirus and firewall |
| Question: |
loaded, switched, in three browsers, turned off all... |
| Answer: |
as you enter the panel? |
| Question: |
On the main page of the Cabinet top there are three buttons, the middle \"panel\" click on it. In a new window page opens. There is no other way. |
| Question: |
Selectively opened several links from the main, all opened. On every clicked on \"panel\" - never opened. Here. |
| Answer: |
are you sure you have not blocked the port? |
| Question: |
you mean on the computer? how to test it? |
| Question: |
you as admin can from my office to check the button \"panel\"? |
| Answer: |
button. make console telnet 46.29.2.56 2082 |
| Question: |
Eugene, again in plain language \"do in telnet 46.29.2.56 2082\" |
| Question: |
Opened panel on the other computer. Tell me whether panel to drop files to the server? And again consistently how to make telnet 46.29.2.56 2082. |
| Answer: |
Start a command prompt and run this command. |
| Question: |
enter Microsoft Windows XP [Version 5.1.2600](C) Corporation Microsoft, 1985-2001.C:\\Documents and Settings\\PC>telnet 46.29.2.56 2082получаюС:\\Documents and Settings\\PC> |
| Answer: |
please Wait. |
| Answer: |
what you get in rezulatte telnet 46.29.2.56 2082 ? and telnet 46.29.2.56 21 |
| Question: |
sorry, did not see the third pagein the first and in the second case, nothing happens, black screen |
| Answer: |
when connecting to the ftp port. telnet 46.29.2.56 21 you must have 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 2 of 50 allowed.
220-Local time is now 20:38. Server port: 21.
220-This is a private system - No anonymous login
220-IPv6 connections are also welcome on this server.
220 You will be disconnected after 15 minutes of inactivity. |
| Question: |
Thank you. Somehow I`ll figure it out. Last |
| Answer: |
please check firewall |
| Question: |
Thank you. Somehow I`ll figure it out. The last question is still whether it is possible to throw files panel of the Cabinet? |
| Answer: |
only panel or ftp |
| Question: |
again, for the kettle - panel like? |
| Answer: |
through the file Manager of cpanel. please try again https://46.29.2.56:2083 entering your username and password |
| Question: |
Was able to go on the other computer. But in the folder \"file Manager\" I can perform actions with files that are already there. But the question is how to place in folder public.html new files. Or I do not see. |
| Answer: |
why are you Yong can proizvodite действий7 upload the files through the menu - to transfer |
| Question: |
can`t find this menu, tell me where it is |
| Answer: |
the button is called to pass in the file Manager |
| Question: |
Eugene, I guess I`m the kettle. - open cPanel - section \"file Manager\", find \"pass\"where you find the button \"send\" and \"file Manager\", asking for items |
| Answer: |
button - send - fifth from the left |
| Question: |
Well, not pass, and send. Now everything turned out. Thank you for your patience and understanding. |
| Answer: |
they have every update panei a new translation. |
| Question: |
Ok |
| Answer: |
ok
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