| Question: |
Good afternoon.The server is pradke?Why we do not work both sites.*.*.*.*.*.* |
| Answer: |
Hello. the problem is checked |
| Answer: |
escho Who has access to your server? |
| Question: |
Programmer. What happened? |
| Question: |
So what happened? |
| Answer: |
removed the files from the server, servre nerabotosposobnosti. You were threatened with break-in? |
| Question: |
No. No threats were reported. You have a backup? |
| Answer: |
they were on the server. erased everything under the net. the server is not operational , you have to reinstall. |
| Question: |
And you don`t keep separate backups?It turns out you now reinstall the server, but the backups of the website you do not have? |
| Answer: |
the backups of sites on the server are stored on the server itself. unfortunately backups are lost. please utochnyat what additional server configuration is required |
| Question: |
Install while default settings. Please generate a new password for access, but not write. Send all settings and access to email ****@yandex.*Thank you!!! |
| Answer: |
please wait |
| Question: |
Tell me, whether some sort of virus from a computer do this?For example on my computer is the FTP client, which has stored to access the server, and the virus they have used? |
| Answer: |
the VIRS can steal the password. neizmennym you the data and send mail check out while the computer virus, his own and the programmer |
| Question: |
Please send to ****@yandex.* |
| Answer: |
the root password is sent to ag***@yandex.RU |
| Question: |
Tell me, do you have any logs for today? Maybe you can see where he went and what he did? |
| Answer: |
we have reinstalled the server |
| Question: |
That is, after resetting the logs went? |
| Answer: |
after perestanovki you have a completely clean server. perestroka is a full format |
| Question: |
Clear... |
| Answer: |
ok
|
| Question: |
I don`t understand why you client of his who paid for the server for a year, is not logically suggested to understand the situation (not even offered initially to look at the most important thing is the logs!!! as they were before the reinstall!) And immediately offered to re-install the server http://*.**** and thereby to conceal all actions that were performed on the server!??? Explain to me please!? |
| Answer: |
according to the server, who then got access to it. not if he deleted the files he could clean the logs, so the priority accurasee vosstanovlenie the operation of the site, and this can only be done perustuu server because you have neither apache nor the panel would not start. even the sshd was not working and it was impossible to log on to the server from the outside. |
| Question: |
how would you like to restore the work site, - installing the server??? You yourself give an account what I write, you know what you are talking about??? |
| Question: |
Every time you contradict his words and actions that you have made yourself unprofessional in this situation! Ucitajte what you write http://*.*** and in what you previously wrote themselves immediately suggested to reinstall the server. Read the entire ticket http://*.***http://*.***** . |
| Question: |
Where is the promised backups to a separate server, you. I require to provide it! http://*.*****http://*.*** |
| Question: |
http://ukrline.*.*tarif_vps.php - backup (*) - free - full technical VPS administration on any issue **/*/*** - бесплатноhttp://*.**hmkphttp://*.***I want to promise you the last backup at least yesterday. |
| Answer: |
unfortunately we don`t have a backup otherwise he would have been given to You |
| Question: |
I mean You have no backup? You do promise to backup daily! So just as I predicted you have failed or that you yourself have done on the server and restore it was impossible for you to hide what their actions and just reinstall the server to us. Your behavior is that you can think of. And I wonder where is your all the promised backups!? |
| Answer: |
vps backups are on the server |
| Question: |
And that is happening again I will not understand, again *! Only at night backup rolled. Let us work together to understand once it`s not your fault. |
| Answer: |
now run the server configuration under bitrix |
| Question: |
vps backups are on the server then you flew the whole server or what or how? I guess I`m not itself on a single server sitting with these parameters. |
| Answer: |
please read the answers of support in the beginning. You said that the server was not operational because of ustuste files on it |
| Question: |
now run the server configuration under bitrix - are you kidding me what the ****I don`t know how to Express settings. yesterday I spent half the night site set and you are not grained than this setting has started to make ? I get two parameters are the requested settings (which are ordered in php.*) perhaps of course they don`t work they are okay,the website is still supplied almost normal. |
| Question: |
So all the server you have all fell off and not only my account??? |
| Question: |
In https://**.**.**.***:****/ispmgr why access changed? |
| Answer: |
under bitrix far more settings than the settings You the server is not from us , and You, You do not have an account , and server, where only one of You. server was unworkable. running on the server settings for bitrix . please wait on the server do not change and do not change |
| Question: |
I do not have a dedicated server a dedicated server, and VPS*. |
| Answer: |
right, but it`s only Your You with no one to share. You do not have an account and a full vps with root access. |
