| Question: |
Good day, after the AC broke and we all recovered, stopped working all of the forms on the website may not be that you have disabled for security purposes? |
| Answer: |
Hello. Give a link to a form where it can be verified. |
| Question: |
http://*.*http://*.*http://*.*/ |
| Answer: |
because your account is referred spam mail was zablokirovan. you have eliminated all the problems on the website associated with the virus? |
| Question: |
like, you`ve eliminated) |
| Answer: |
we will check Your account for viruses |
| Answer: |
Result of check http://navigator-group.ru/AI-BOLIT-REPORT-__-******-**-**-****_**-**.html |
| Question: |
cleaned, start again, please |
| Answer: |
check the |
| Answer: |
http://*.*-******-**-**-*******-**.html |
| Question: |
maybe in the Paranoid mode with everything? |
| Answer: |
here is the paranoid mode http://navigator-group.ru/AI-BOLIT-REPORT-__-******-**-**-****_**-**.html |
| Question: |
tin)) |
| Question: |
in the ordinary things right can be run, pokapatsya still paranoid ) |
| Answer: |
ok |
| Question: |
good day, and what we have in a toga with sending forms? |
| Answer: |
Hello what error are you getting? |
| Question: |
http://*.*/ |
| Question: |
http://*.*/ |
| Answer: |
the problem proveryaetsya |
| Answer: |
please Check now.
|
| Question: |
works |
| Question: |
thank you, and again the virus scan to run in normal mode |
| Answer: |
scanning is neglected, the result will be sent to Your Inbox. |
| Question: |
And the file on the server in any way? And the problem with encoding some when the mail comes |
| Answer: |
well, minutes later **-** will be ready. |
| Question: |
thank you |
| Answer: |
thank you, that appealed to customer support. |
| Answer: |
the mail option, zablokirovanii. have you been sent spam the virus was in a folder /home/navi**/public_html/service/wp-content/uploads/**** |
| Question: |
well, let`s just check then |
| Answer: |
just now. navi** ****** *.* *.* ****** ***** ? S **:** *:** /usr/bin/php /home/navi**/public_html/service/wp-includes/SimplePie/Cache/stats.php
navi** ****** *.* *.* ****** ***** ? S **:** *:** /usr/bin/php /home/navi**/public_html/service/wp-includes/SimplePie/Cache/stats.php
navi** ****** *.* *.* ****** ***** ? S **:** *:** /usr/bin/php /home/navi**/public_html/service/wp-includes/SimplePie/Cache/stats.php
navi** ****** *.* *.* ****** ***** ? S **:** *:** /usr/bin/php /home/navi**/public_html/service/wp-includes/SimplePie/Cache/stats.php
navi** ****** *.* *.* ****** ***** ? S **:** *:** /usr/bin/php /home/navi**/public_html/service/wp-includes/SimplePie/Cache/stats.php
navi** ****** *.* *.* ****** ***** ? S **:** *:** /usr/bin/php /home/navi**/public_html/service/wp-includes/SimplePie/Cache/stats.php
navi** ****** *.* *.* ****** ***** ? S **:** *:** /usr/bin/php /home/navi**/public_html/service/wp-includes/SimplePie/Cache/stats.php
navi** ****** *.* *.* ****** ***** ? S **:** *:** /usr/bin/php /home/navi**/public_html/service/wp-includes/SimplePie/Cache/stats.php
navi** ****** *.* *.* ****** ***** ? S **:** *:** /usr/bin/php /home/navi**/public_html/service/wp-includes/SimplePie/Cache/stats.php
navi** ****** *.* *.* ****** ***** ? S **:** *:** /usr/bin/php /home/navi**/public_html/service/wp-includes/SimplePie/Cache/stats.php
navi** ****** *.* *.* ****** ***** ? S **:** *:** /usr/bin/php /home/navi**/public_html/service/wp-includes/SimplePie/Cache/stats.php
navi** ****** *.* *.* ****** ***** ? S **:** *:** /usr/bin/php /home/navi**/public_html/service/wp-includes/SimplePie/Cache/stats.php
navi** ****** *.* *.* ****** ***** ? S **:** *:** /usr/bin/php /home/navi**/public_html/service/wp-includes/SimplePie/Cache/stats.php
navi** ****** *.* *.* ****** ***** ? S **:** *:** /usr/bin/php /home/navi**/public_html/service/wp-includes/SimplePie/Cache/stats.php
navi** ****** *.* *.* ****** ***** ? S **:** *:** /usr/bin/php /home/navi**/public_html/service/wp-includes/SimplePie/Cache/stats.php
navi** ****** *.* *.* ****** ***** ? S **:** *:** /usr/bin/php /home/navi**/public_html/service/wp-includes/SimplePie/Cache/stats.php
navi** ****** *.* *.* ****** ***** ? S **:** *:** /usr/bin/php /home/navi**/public_html/service/wp-includes/SimplePie/Cache/stats.php
navi** ****** *.* *.* ****** ***** ? S **:** *:** /usr/bin/php /home/navi**/public_html/service/wp-includes/SimplePie/Cache/stats.php
navi** ****** *.* *.* ****** ***** ? S **:** *:** /usr/bin/php /home/navi**/public_html/service/wp-includes/SimplePie/Cache/stats.php
navi** ****** *.* *.* ****** ***** ? S **:** *:** /usr/bin/php /home/navi**/public_html/service/wp-includes/SimplePie/Cache/stats.php a bunch of processes |
| Question: |
so well have to find that he was still infected, of course I will remove |
| Answer: |
check the |
| Answer: |
report file http://navigator-group.ru/AI-BOLIT-REPORT-__-******-**-**-****_**-**.html |
| Question: |
and this is not the mode paranoid? |
| Answer: |
it is in paranoid mode |
| Question: |
and then I really got scared) |
| Answer: |
ok
|
| Question: |
good day. please remove this file and folder, I don`t have enough rights/public_html*wp*.php*public_html*wp*wp* |
| Answer: |
Hello. File and folder deleted. |
| Question: |
now you need to run a virus scan and for some reason has stopped responding http://*.*/ |
| Answer: |
the Scan is running. |
| Answer: |
the scan Report: AI-BOLIT-REPORT-__-******-**-**-****_**-**.html |
| Question: |
well, from this POV everything is good |
| Answer: |
Yes, but why you again zavedetsya viruses? connect Your website to the system https://virusdie.ru/#Plans the first day they besplatno |
| Question: |
bad cleaned up last time. Why ceased to open http://*.* and http://*.*/ any ideas? |
| Question: |
AU?) |
| Answer: |
did You do any changes on the website? |
| Question: |
there is something absolutely all fell |
| Question: |
even ftp can`t connect |
| Answer: |
Hello. Your website will be available to You in the near future. We apologize for the inconvenience.
In a data center network issues
|
| Question: |
OK |
| Answer: |
thanks for understanding |
| Question: |
How`s it going? |
| Answer: |
the Problem is resolved. |
| Question: |
The movement is? And here I customers break |
| Answer: |
Gorditas update IP, it has changed, the sites will be back on soon.
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded**.net/helphost/tracert.htm |
| Question: |
Tracing route to *.* [***.**.**.***]the maximum number of jumps **: * <* MS <* MS <* MS *.*.* [***.***.*.*] * * * * * * *.*dialog.* [**.***.***.*] * * * * * * * **.***.***.*** * * * * * * * **.***.***.*** * * * * * * **-***.*.*.*.*.*.* [**.***.***.**] * ** * ** * ** **-**.*.*.*.*.*.* [**.***.***.***] * ** * ** * ** *.*.* [**.***.***.***] * ** * ** * ** * **-***-***-**.*.*.* [**.***.***.**] * * * * Timed out for the request. ** * * **-***-***-**.*.*.* [**.***.***.**] reports: destination host unreachable. |
| Answer: |
you have not yet updated the IP. |
| Question: |
still not working, although a couple of sites have already risen |
| Answer: |
ok
|
| Question: |
Tracing route to *.* [***.**.**.**]the maximum number of jumps **: * <* MS <* MS <* MS *.*.* [***.***.*.*] * * * * * * *.*dialog.* [**.***.***.*] * <* MS * * * * **.***.***.*** * * * * * * * **.***.***.*** * * * * * * **-***.*.*.*.*.*.* [**.***.***.**] * ** * ** * ** **-**.*.*.*.*.*.* [**.***.***.***] * ** * ** * ** *.*.* [**.***.***.***] * ** * ** * ** * **-***-***-**.*.*.* [**.***.***.**] * ** * ** * ** * ***.**.**.**Trace complete. |
| Answer: |
the IP you have has been updated. |
| Question: |
*** |
| Answer: |
you Have not updated DNS |
| Question: |
waiting for? |
| Answer: |
Show trace now |
| Question: |
Tracing route to *.* [***.**.**.**]the maximum number of jumps **: * <* MS <* MS <* MS *.*.* [***.***.*.*] * * * * * * *.*dialog.* [**.***.***.*] * * <* MS * * **.***.***.*** * * * * * * * **.***.***.*** * * * * * * **-***.*.*.*.*.*.* [**.***.***.**] * ** * ** * ** **-**.*.*.*.*.*.* [**.***.***.***] * ** * ** * ** *.*.* [**.***.***.***] * ** * ** * ** * **-***-***-**.*.*.* [**.***.***.**] * ** * ** * ** * ***.**.**.**Trace complete. |
| Answer: |
the IP you have updated. Site accessible? |
| Question: |
*** |
| Answer: |
expect. CSN has not yet been updated |
| Question: |
for example, it appears to be working now on my phone *, and the forms are not sent and again you can run the virus scan in the mode of paranoid? |
| Answer: |
smtp never blocked. |
| Question: |
so we are flying spam in General forms do not work, here`s an example from http://*.*/ |
| Answer: |
you have such a folder? http://navigator-group.ru/hotel/services/sauna/проверьте rights Ana her |
| Question: |
there is no such folder, it`s in the basis of lies |
| Answer: |
addresses may not lie in the database. the address must be or fizicheskim, i.e. the folder must exist , or the address may be generated by using forwarding rules in the mod_rewrite file .htaccess |
| Question: |
thanks for an educational program that forms? |
| Answer: |
we can`t open you php mail because virus was on the website nedavno. at least * a week of quarantine, if not more virusov php[ mail, open |
| Question: |
the test run though in paranoid mode |
| Answer: |
*-******-**-**-*******-**.html |
| Question: |
Good morning, many complain that the website is not available |
| Answer: |
Describe what is expressed |
| Question: |
*** error |
| Question: |
I so do out here, but I thought I zakalyalas, but apparently something is wrong still https://*.**************************** |
| Answer: |
Clear browser cache |
| Question: |
I have also said, does not help, moreover you go to the devices that actually never came to this site and still *** |
| Answer: |
which site? |
| Question: |
http://*.*/ |
| Answer: |
try to enter the site with www prefix. we Have a website normally works: http://screencast.com/t/arnDTsDk*Dt |
