| Question: |
Hello.Tell me, why not retain the settings of PHP?I can`t disable (remove the check mark, but after saving it again affixed).The exhibited version of PHP 5.5\"zend_guard_loader\" and \"opcache\" - no clean marks. |
| Answer: |
Hello checked, maintained |
| Question: |
Is it possible to \"move\" to an earlier version of MySQL server (5.5)?The fact that is used for the site diafan cms, require additional settings, and most likely, the problems with the database that I had linked to it. You need to either add to the [mysqld] section > sql_mode=\"NO_ENGINE_SUBSTITUTION\"or to downgrade to an earlier version of MySQL.On your hosting this cms works without problems on version 5.5 |
| Answer: |
You want to migrate your account to another server, or to recreate, i.e. to delete and create a new one? |
| Question: |
I don`t know how to do it better. Easy to move, seems to be better. Importantly, the version of MySQL was not higher than 5.5 |
| Answer: |
please Wait, the request is sent to the administrator. |
| Answer: |
Yes,we have a server with mysql 5.5. when we can transfer an account? |
| Question: |
As you can and move.The website is only in development, backup files and database made, Can be transferred immediately. Login to your account will not be changed? |
| Answer: |
to Change the address of the server. Expect please the account is transferred. |
| Answer: |
migrated the Account details sent to e-mail [email protected] To open a website you need to either wait for the updates to register DNS or in the hosts file the line: 46.29.2.73 naturalniy-kamen.com |
| Question: |
You can duplicate the details either here in the message, or even on the mailbox [email protected]Я engaged in the development of the site, and the details left to the customer by e-mail. |
| Answer: |
Details sent to [email protected] |
| Question: |
Thank you.I hope that the engine will work on this version.All the best. |
| Answer: |
Since the issue has been resolved, we are closing this ticket. In case, in Your opinion, an unsatisfactory answer, You can always create a new one or reopen this ticket with my answer. |
| Question: |
Good evening.You wrote that the IP of the site now 46.29.2.73 but all services show the IP 46.29.2.80 ? And, this morning, the site was opened, but not now. Opens only through the Tor Browser. Doing a trace from your PC, and 46.29.2.73 and 46.29.2.80, the packets are transmitted, there is no loss, ping from 100 to 160 msec.But in browser doesn`t open the website. |
| Answer: |
zdravstvuet. sorry for the mistake. ip valid 46.29.2.80 |
| Question: |
Nothing. |
| Answer: |
the website http://naturalniy-kamen.com/ works |
| Question: |
Yes, thank you, and Chromium opened it. |
| Answer: |
well |
| Question: |
Good evening.The whole day the website was working, and about 20 hours ceased again thrown on the error page. |
| Answer: |
Hello. Where you see the error? We see that the site works. |
| Question: |
I don`t know if our provider is something.Try to restart PC and adapter the Internet.Although tracert and ping with no errors |
| Answer: |
ok
|
| Question: |
Opens only through the Tor Browser, all other browsers throws on http://naturalniy-kamen.com/cgi-sys/defaultwebpage.cgi |
| Answer: |
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Question: |
Yes, I did trace more than once, well, once again, here is the result:Tracing route to naturalniy-kamen.com [46.29.2.73]with the maximum number of jumps 30: 1 <1 MS <1 MS <1 MS 192.168.0.1 2 4 ms 7 ms 14 ms 10.0.255.251 3 4 ms 7 ms 5 ms 91.193.255.250 4 3 ms 6 ms 16 ms vl1381-sw0.g50.kv.eurotele.com.ua [194.146.190.177] 5 53 ms 32 ms 25 ms dtel-ix-2.eurotele.net.ua [193.25.180.124] 6 18 ms 18 ms 30 ms dtel-ix.as6663.net [193.25.180.192] 7 68 ms 63 ms 59 ms 31.210.11.37 8 60 ms 71 ms 63 ms 31.210.11.38 9 56 ms 55 ms 57 ms 46.29.2.73 the Trace was completed. |
| Answer: |
According to the trace domain you available, here is the result of the check to open a third-party website service: https://tools.pingdom.com/#!/cbsO5A/naturalniy-kamen.com Try to reset the browser cache. |
| Question: |
Dumped.Interestingly, the TOR, and all the rest - none (Opera, Mozila, Yandex, Safari) |
| Answer: |
you Have the opportunity to check the opening websites from the other computer? |
| Question: |
Checked on a different computer opens the same error page.Maybe the reason is an IP address? Not a lot on the same IP sites - 56 PCs? |
| Answer: |
No, shared hosting is not a lot. And that is why the website is unavailable to you we do not understand. |
| Question: |
Tried to register again, IP to the hosts file, started to appear!I do not understand why? |
| Answer: |
the Site displayed correctly? |
| Question: |
Yes.But why only in hosts, that`s the question? After enough time has passed, to update the DNS. |
| Answer: |
Contact your ISP and ask them. |
| Question: |
Thank you.The main thing that works. |
| Answer: |
Thank you for contacted the support. |
| Question: |
Again, problems with access to the site.Here is a link to the result тестаhttp://r.h-t.co/ru/08c2bad1-1069-e611-80c2-0003ff730224Часть queries give 508 server code |
| Answer: |
error 508 occurs if the overflow limit processes. your tester at the same time connected to the website and overflowing limit of processes. this method of testing does not make sense for this reason. |
| Question: |
Good afternoon.With the site of persistent problems, again not available.What can I say? |
| Answer: |
Hello . describe what you have right now there is a problem |
| Question: |
Since the creation of the website, constant problems with access. Throws to the address of the error: http://naturalniy-kamen.com/cgi-sys/defaultwebpage.cgiС the beginning, the site was opened from the Donetsk and Makiyivka did not open. Now lay everything, and Makiivka and Donetsk.I think the providers for the IP block?Because the IP on many sites sitting? The customer already hints at incompetence. |
| Question: |
Open the site, only checking the IP in the hosts file, but it`s not necessary. |
| Answer: |
You have changed the DNS? As you have directed your domain? |
| Question: |
CSN, independently we did not change, in the section \"Domains\" prescribed the following: ns1.hosthp.netns2.hosthp.net the Website was migrated to a MySQL server with version 5.6 on 5.5 because of problems with the installation of CMS. Everything nothing has changed. |
| Answer: |
DNS servers: ns1.host27.info
ns2.host27.info And on the website you have written. Where did you get these DNS? ns1.hosthp.net
ns2.hosthp.net |
| Question: |
In this account, I have already mentioned, these settings were, we didn`t touch anything!Here is a screenshot from our account: https://yadi.sk/i/TjV0M82kuVwbM |
| Answer: |
you must have DNS ns1.host27.info
ns2.host27.info and no other |
| Question: |
I need to register? And how long before they are updated? |
| Answer: |
No, they are already registered.
please Do a trace to Your domain: start - run - enter cmd - in the black window enter tracert YOUR DOMAIN - after click to highlight - making enter - skopirovat here in the ticket
If You are experiencing zatrudina, view instructional videos http://ded07.net/helphost/tracert.htm |
| Question: |
C:\\Users\\Администратор>tracert naturalniy-kamen.contrastive route to naturalniy-kamen.com [46.29.2.80]with the maximum number of jumps 30: 1 <1 MS <1 MS <1 MS 192.168.0.1 2 15 ms 19 ms 13 ms 10.0.255.235 3 11 ms 4 ms 3 ms vl1381-sw0.g50.kv.eurotele.com.ua [194.146.190.177] 4 31 ms 27 ms 41 ms dtel-ix-2.eurotele.net.ua [193.25.180.124] 5 34 ms 42 ms 31 ms dtel-ix.as6663.net [193.25.180.192] 6 59 ms 58 ms 59 ms 31.210.11.37 7 79 ms 77 ms 80 ms 31.210.11.38 8 60 ms 61 ms 59 ms naturalniy-kamen.com [46.29.2.80]Trace complete. |
| Answer: |
you have the domain work with our servers |
| Question: |
And we are not visible.Tell me, how can I cancel hosting? How to return money for hosting?The domain will remain in you I will register NS records to another provider. |
| Answer: |
What kind of error you show. Judging by the trace domain available to you. Concerning return of funds and to refrain from hosting create a ticket in the Finance Department. Clarify the reasons why you refuse. |
