| Question: |
Hello. I would like to return the money, for renting a vps server on your hosting. The reason for the server migration to a dedicated server of our partners. |
| Answer: |
refunds for full months, You are none |
| Question: |
Maybe I don`t understand something. But you have written that made the refund within 30 days from the date of payment,and not in the presence of a month of paid hosting. If You don`t like our VPS.We guarantee a full refund within 30 days from the date of payment.This will give You enough time to evaluate our quality. |
| Question: |
As I understand it, to return anything you are not going? |
| Answer: |
what exactly You do not have the foundations of the server? admin killed Your sapros a lot of time \"If You don`t like our VPS.\" please describe what exactly You did not like the quality and I was not able to configure (implement) our admin. |
| Question: |
Full access to phpmyadmin, no, just no panel to manage the server itself. 5 days was the absence of access to the server on all channels. Long processing requests in technical support. The Vesta control panel is not displayed, half of the information seen did not exist.Full no root access to the server. Bind the new DNS should be carried out through support. That takes no little time.Preparing the server takes a very long time. |
| Question: |
Even your reply on the ticket, we waited more than two hours. |
| Answer: |
1. this is the Department Finance (it is slower) tech support responds within half an hour max during working hours and within two outside of work hours 2. for some reason, about the Cho You are not satisfied with the Vesta You are not reported to tech support to reset on the ISP? 3. root access was fully granted, if You have something with him did not work, again, why wasn`t cobeno in teh podderzhku. 4. on the unavailability again, why wasn`t soobshenii with trackercam? 5. in the ISP domain can dobavlenii yourself, again, the question panel 6. preparing the server is according to the standards settings, output there are no special customer requirements. *************************************** ticket support You to report the following: Personally, I like it. Boss wants a dedicated server with our partners to remove. We only begin to engage with virtual servers. And the dedicated server and the server itself, and the office of the company at which we are going to remove the server is across the road. **************************************** OK, if Your boss can not be determined with your desires and that spend a large amount of man-hours by employees of another organization. OK, we will act in the usual scope on our official contacts have them send the real post request on the motivation of closure and refusal of service with wet seal of Your organization and signature http://host-express.pro/support.php wet seal and Bank account, then we will make an official return of the funds. |
| Question: |
These claims was provided to me by my superiors. You have written that \"Reaction to the unavailability - 15 min\" Server was unavailable for approximately 12 hours. There was no reaction. This server was purchased for my funds. The needs of our company, as a test. According to my boss, the server is not for us. Please return my money for the remaining period of hosting. |
| Answer: |
when the server was down for 12 hours? |
| Question: |
The problem was seen 23.08 in the evening. Then posletali all domains,logins, and passwords. Access via SSH and FTP was not. |
| Answer: |
1. so that was the problem sites, not servers....the server is working, not available. 2. what kind of ticket You reported the problem and it was solved in 12 hours? |
| Question: |
the Ticket \"questions about the server\"Let`s step through.23.08 the morning was library installed ai32-libs. Further, the server is running. 23.08 when trying to connect to server error occurred. Which has come to refer to tech support. Access to the server, ftp and web parts were not available. Tech support changed the password. The server did not run and did not touch.25.08 went back to the server, but when running kernel gs start to fail and the databases lack some of the directories are also corrupted settings sourcer.list, which it was impossible for something to install or update.25.08 it Was decided to re-install the OC server on Ubuntu 14.04. After today, before lunch, after lunch we had a problem with phpmyadmin. Web page locallhost/phpmyadmin and also a control panel Vesta, in which the information is stuck at each other almost non-readable. Access to stop the server and managing DNS servers there is almost no. the menu is there but access to it is not present. After much deliberation, came to the door it is better to rent a server in our country and through the formal conclusion of the contract for the supply of hosting services with our partners. |
| Question: |
I don`t need the money for the entire period. I ask for a refund for the remaining period of the hosting,which I use not going. If I had the money for the company,I would have just passed on your information to his supervisor and everything. |
| Answer: |
in the ticket all correspondence was < / span>23.08 please provide screenshots where the date 25.08 |
| Question: |
Check the ticket \"Permutation OS\" everything is visible and how many times have you had to reinstall the OS. |
| Answer: |
in this ticket the admins decided all the issues 25.08 26.08 You have reopened the ticket and then the exact same was fast support well, this is Your query about reinstalling the OS which You need...Your requests. Repeat on Your server that has been spent, ogromne the amount of time support so that Your organization will provide an official statement on the return of some tools or hotelsuite server until the end of time and unable to leave. |
| Question: |
I understand your position. I use this as I can. Good luck to you. |
| Answer: |
can you change your mind, we as servers and stand quality. moved You to the VPS-1 with the same resources that the VPS-2 |
| Question: |
It`s just not my decision. And to me the server is not happening. |
| Answer: |
so become a partner is 30% from all the payments of customers, convince Your boss of the need and will get a %-you http://host-express.ru/partner_reg.php |
| Question: |
I understand I need to run a game server for cyber school. On your hosting is not very good,that base falls, the access fails. And this is all the time. The authorities and so the brain makes. Have already work remotely. |
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and You say that need is a game server? You would set up the names under the game server what game? |
| Question: |
ie you it is possible? Now we need to make a game server Perfect World 1.3.6 from Nival. |
| Question: |
1.3.6 is the version of the client,the server 1.2.6-1.3.1 |
| Answer: |
why not? You just tried to Zhiguli postvil Mercedes engine :) tomorrow I will gather a meeting of the admins and we`ll figure out how to better do so. |
| Question: |
Thank you. If it all works out and I get his superiors to provide a working server,I think I can talk him in to multiple servers on your server and most likely highlighted, there won`t be a lot heavier on the server. |
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this game needs a Desk? |
| Question: |
uh, graphical shell? |
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no...the desktop as on windows for the game need? |
| Question: |
there is no difference, in principle, easier without. |
| Answer: |
well wait for tomorrow for our decision. |
| Question: |
Well |
| Answer: |
utochnyat what created the problem with the server configuration? |
| Question: |
Install packages, access phpmyadmin you need with full access. With the rest I will try to understand |
| Answer: |
Oidia please request transmitted to the administrator. |
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so you have a full getup to all Watamu that it caused problems? |
| Answer: |
what can You say about dedicated server euro-start http://host-express.pro/tarif_serv.php there will be all without any restrictions |
| Question: |
There is a panel that we can change the OS? |
| Answer: |
unfortunately there is only a common entrance. but we majesteetti You a choice of OS on vps. |
| Question: |
Well,that is required for the transition to a dedicated server? |
| Answer: |
panel http://138.201.133.38:3000 log in with your username and password |
| Question: |
Possible to your specialist performed before the installation of some packages? |
| Answer: |
Yes of course enter here |
| Question: |
apt-get install apache2 apt-get install mysql-server apt-get install php5 apt-get install php5-mysql apt-get install phpmyadmin apt-get install mc apt-get install tofrodos apt-get install sun-java5-jdk |
| Question: |
apt-get install ia32-libs |
| Answer: |
you need a 32 bit system? |
| Question: |
From 32-bit need only some packages. Contains Danny Pak |
| Question: |
Certainly better than 32 bit. But the load on the server will take more than 4GB of RAM |
| Answer: |
expect |
| Answer: |
see a serious problem of compatibility with ubuntu and mysql , you critical it ubuntu? debian will not work? |
| Question: |
Let`s try debian, in principle it is possible on debian. I thing that all the packages were installed. |
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ok/ wait |
| Answer: |
package sun-java5-jdk does not exist. specify the name or inform what you need. all factory settings are totalnoe root mysql password set to root of server |
| Answer: |
the jdk is installed. |
