| Question: |
Hello. please tell me how to fix this problem with encoding in the header of messages via E-mail . Not found the attach file button, so I decided to throw in here that would just show.http://umcha123.testv1.testforhost.com/page/id/33Такая problem only occurs when messages come from your hosting, all others are displayed normally, without problems. And incorrectly displays only the message header, the text content of the message and all the rest of the problems with the coding of it. In the email client tried to change the encoding, the result is the same... |
| Answer: |
Hello. In what encoding do you go pisma? |
| Question: |
Sent in utf-8 but are in Cyrillic Windows - 1251. I coding tried to change and put in utf-8 is useless, the result is the same.. |
| Question: |
now specially tried to register on your site, which is located on your server. http://umcha123.testv1.testforhost.com/loginsiteпроблем no, the message Preslav normal encoding and everything is displayed correctly...see:http://umcha123.testv1.testforhost.com/page/id/33 |
| Answer: |
You tried to recode the comany in a different encoding? |
| Question: |
In the mail client`s settings to change the settings to a different encoding... |
| Answer: |
You are sending emails with a script or an email client? |
| Question: |
From website automatically function mail sent by the Script... During registration through the mail is automatically sent message to the address filled in the form registracii |
| Answer: |
can You give the file path to the script? |
| Question: |
Why? I so can u tell me there header prescribed encoding is utf-8 .... In General something like somewhere...$headers = \"Content-type: text/html; charset=utf-8 \\r\\n\"; $headers .= \"From: who is the letter From <\".SITE_MAIL.\">\\r\\n\"; $headers .= \"Reply-To: \".SITE_MAIL.\"\\r\\n\"; everything works. Not the same encoding in emails that come from you... or not supported me... So the gibberish in the headers I guess. |
| Answer: |
this is the string: $headers .= \"From: who is the letter From <\".SITE_MAIL.\">\\r\\n\"; You need to code to insert in the letter in utf-8 encoding |
| Answer: |
can You give a sample header? |
| Question: |
Why am I coding? This is the code from my website - http://umcha123.testv1.testforhost.com/который lying on your hosting. From this website I emails arrive correctly, everything displayed correctly. Problem with encoding in emails that come from you. for example, those who come with messages that tikitu is the answer... When you are here I answer I receive an e-mail, here in these letters and the problem with encoding... |
| Answer: |
Sorry, misunderstood the statement of your question. Specify what titles you have a problem and kkoy-mail program you are looking at them. |
| Question: |
here is a snapshot...http://umcha123.testv1.testforhost.com/page/id/33почтовый client https://www.mozilla.org/ru/thunderbird/Просто in the picture where I have cover their own costs for this program, so drughouse letters appear normal, I have them 10 years of use and while the problems did not seem to notice, well, maybe when the site settings when the script is wrote or the other, and everything works correctly... But here as letters went from this trabala, I immediately tried to change the encoding in the settings, I have Cyrillic Windows 1251 is tried UTF-8 but it is useless to put the same result. Therefore, I am writing to find out how it can be solved... |
| Answer: |
we will solve it on its side, thanks for your message. The request is sent to the developers. |
| Question: |
Pictures are not necessary? I have this site removed... |
| Question: |
And of course, it is desirable to have this chat to do. that would be when sending chat messages (tickets) when more than one page then transferred on the where you are. And now when already on the second page, click \"send message\" then throws to the first page and need to scroll to the bottom and then select the second and again to turn to the message where you left off... |
| Answer: |
Your wish has transferred our programmers. |
| Question: |
Thank you |
| Answer: |
ok
|
| Question: |
Hello. I`ve already wrote here about problems with the encoding of incoming messages to the E-mail from you. But again letters and this problem is not fixed today. So I write again. The message title is displayed is not correct and instead of text characters, some bugs. This happens only to messages that come from your server. Everything else is working correctly and everything is displayed correctly. For better understanding you give the link to the screenshot of the mail... by the Way it would be better to do here the ability to attach a screenshot to a message, or have I just not found how this can be done here, so I give the link...http://mironivka.businessumcha.com/categorypages/id/33 |
| Answer: |
Hello. what program do you accept mail? |
| Question: |
Mozilla - Thunderbird |
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in what encoding your mail client receives mail when the problem occurred? |
| Question: |
utf-8 |
| Question: |
From all the server I have a mail arrives all is displayed correctly only with your problem for some reason...by the Way here would do well to do that would be after sending a message, the chat was opened the same page and not moving at first, But it is not convenient to constantly first then go every time to the one which sent... |
| Answer: |
when the problem occurred? |
| Answer: |
We have sent you the details again, check the email header now. What kind of letter you came? |
| Question: |
The problem arose when I started this chat this a month ago when you have a hosting has registered.... I wrote already that I was told..... And today I checked my mail again... there is nothing fixed, so I wrote again... |
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But now, \"the answer to your ticket\" - this message header is displayed correctly... And not correctly received letters with messages about the need to renew the hosting. What time istikaet and reminders about it.... |
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we have sent you details , please proverit on a box [email protected] |
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You can tomorrow to write about the notification letters? We will check correction. |
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What are the details ? I get only message that the ticket said and when I click to see the answer it throws here.... or I something do not understand? |
| Question: |
Nashol. It`s in the spam folder got.... |
| Answer: |
what version do you have ottovolante? checked on 38.5.0 problems with encoding there. utochnyat how what specific message you comes with problem encoding |
| Question: |
What you schA sent a message with the details displayed correctly, but they are both in my spam folder. Not properly warning about this one beats them all paid for hosting... |
| Answer: |
can you give the exact error message? don`t really know what it is |
| Question: |
Can you tell me again the details to send? I kind of tuned that it is not spam and the address there is the same as in those messages that are not correctly displayed... Now, like right comes. just check out what it would me to Inbox it if you come correct then in theory all should be fine...in General, from this address I can send? [email protected] |
| Answer: |
sent |
| Question: |
Well, sort of, now everything works fine.... And displayed correctly without bugs.... Thanks for the help... |
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and before with gibberish is visible? |
| Question: |
I`ll link давалhttp://mironivka.businessumcha.com/categorypages/id/33 Is a screen display as you watched? So the arrows indicate what is wrong and from whom.... With krakozyabry display the message header (Which expires paid period of hosting), I read it right you can`t because it krakozyabrami. And these messages that you have sent me everything correctly , and displayed correctly come all right... |
| Answer: |
in the body of the email was that? |
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The text of the message pravilno was, and only the header is not displayed properly... |
| Question: |
In the body of the letter was (. We remind you that before the end of the subscription period on the tariff plan \"LINE 2\" for the domain businessumcha.com stayed 14 days. You need to extend Your order. ) |
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the text in the ticket please write the text of the letter |
| Question: |
(. We remind you that before the end of the subscription period on the tariff plan \"LINE 2\" for the domain businessumcha.com stayed 14 days. You need to extend Your order. ) |
| Question: |
The text appears correctly. Not correct, only the title... |
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we have sent you it yet, check out |
| Question: |
Already checked. again..... Can screen to put there if you want.... All four messages again, the title of gibberish. And the message that tickete the answer came displayed correctly... |
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please Check now. |
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And now it`s two pravino. All displayed as they should.... |
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the text is the same? |
| Question: |
the text appears correctly(Dear. We remind you that before the end of the subscription period on the tariff plan \"\" for the domain name. You need to extend Your order. )Not all numbers and no (Dear.....) and who does not.... |
| Answer: |
ok
|
| Answer: |
the Title in Russian is displayed correctly? |
| Question: |
In these two last messages that have been sent to which I gave the answer. Everything is displayed in Russian correctly. Only the message was not complete, in the body there are numbers of fiction and to whom the message... And all right... |
| Answer: |
of course not complete, this EW test |
| Question: |
Hello again. The problem with the gibberish about which so much is written above and not fixed... But in General you can how it to correct??? All emails from other servers and even your only other messages are sent correctly and displayed correctly, and only with these messages, the problem remained. I haven`t checked mail for a few days and now look there is still some krakozyabry in the title... Here is a link to a screenshot:http://mironivka.businessumcha.com/categorypages/id/34 |
| Answer: |
the problem is checked |
| Question: |
Yesterday I received a message that my ticket answered. And if before these messages came with a normal title. now it has come with..... |
| Answer: |
you get pismos a similar problem only postuplenii new message or other writing, a renewal reminder, etc.? |
| Question: |
We also have the fifth page in the ticket written on this subject... I wrote that letter with a warning about the hosting renewal came up. The other kind then it was fine then you give me two messages sent test which came normal. And today, letters to normal title came those that answered in the ticket, and now these with the caption of gibberish come.... |
| Question: |
I screenshot still not removed from the site. You can see new lay out if needed. You most likely have in the script coding for the header is not ugrasena. Well I think so and maybe another reason...http://mironivka.businessumcha.com/categorypages/id/34 |
| Answer: |
we check the problem |
| Answer: |
what version do you have ottovolante? checked on 38.5.0 problems with the encoding. |
| Question: |
Version mail client 45.3.0 |
| Answer: |
the Question referred to the administrator, wait for amp. |
| Question: |
Reports of response in tikita before it came up fine, but now after the penultimate treatment and these reports are already coming with gibberish....I changed the screen to a new, made today, here is the link to see a visual picture...http://mironivka.businessumcha.com/categorypages/id/34 |
| Answer: |
we have also version 45.3.0 and message was normal. do you have some special settings? you that t Manali in the standard settings? praise predpochitau encoding or something else? |
| Answer: |
here, look http://piccy.info/view3/10349430/d6cb3bdf8de44b58617e49f162cc97b5/orig |
| Question: |
I have the incoming mail encoding is utf-8... didn`t like... reconfigured All the messages from different servers come normally. And those messages that tickete the answer came from you, too, came up fine until the last appeal to you to support. Now these messages are coming from krakozyabry in the header. once you that you probably reconfigured...I put a screen and the link you gave... Why do I need to reconfigure the mail program if I can from all servers to different email address which more than five all`s okay and comes only from your server....? If I change something then you can get that all mail in addition your will be krakozyabry. And by the way the encoding can be changed in the settings I tried in the beginning once you first letter it`s gibberish... let`s See how you had configured the sending of messages about that, the answer came in Tikita as it was there and maybe this is the problem? After all, before penstroke these reports came normal... |
| Answer: |
but we just gave a screenshot, you can see Iversen client and messages everywhere, Cyrillic client without settings, fresh ustanovleny. |
| Question: |
What`s the encoding of the incoming is the default??? |
| Answer: |
the letter was sent in windows-1251 and if you have configured force utf-8 then you can see what I see. but even with the changes in nastrojkah post client encoding letters into utf-8(letter naturally unreadable.) kolerovka zagolovki does not change, we vidimi Cyrillic. |
| Question: |
I tried windows - 1251 set, nothing changes... This is for inbound messages I mean.... When using the browser open gmail everything is fine, but there are no settings like.... And why then have I to do with you message came up fine, that said in tikita, and now they krokozyabra, I do not reconfigure the....? So on the screen they are displayed with arrows... |
| Question: |
There test e-mail from you OK I... |
| Answer: |
the fact that our screenshot is not a test |
| Question: |
I realized that your screenshot is not a test. I speak for my mail. You me the sent test messages and they appear OK I have both a title and the text of the message. As is normal after the first setup began to appear reports that in the ticket reply came. And krakozyabry headers were only messages about the hosting renewal, I wrote to you about it after I wrote and began these messages with a response to the ticket also come with gibberish in the title.. You can call??? And then we have a month this topic procrastinate... |
| Answer: |
of Those.support works via ticket system, as the administrator needs to see the problem rather than hear about it
you have the ability to install a mail client on another computer and check? |
| Question: |
No |
| Answer: |
to test the problem we need to see her, the fact that we are unable to reproduce it, the only problem an your screenshots. we put exactly the same email client as you have on our computers and mail works BRS any problems with kodirovke. so de besides you on this problem not zhaluyutsya none of the several thousand of our customers. how do we OEM to do in this case? bravery please carefully configure your mail client |
| Question: |
Yes, the fact that I have this program already crawled more than 10 years and probably also problems of fiction... I write to you this letter from you came up with gibberish, then I have written and letters (message on ticket response) began to come normally. then I got a message saying that the paid period ends they came with krakozyabry in the header. I again wrote to you, and when I was writing the message that came in response to the ticket came up fine. and now again it`s probably all the letters from you krakozyabry in the headlines. I have no settings in this time have not changed... In the screenshot I marked with arrows where a letter of the same ` from you ([email protected]) normally comes before, and now with the bugs... |
| Answer: |
how do we to test it? what you are tinctures encoding of the mail client? |
| Question: |
There on the screen I just not all. then I deleted the messages but it accidentally with the time left... Is that an arrow marked... |
| Question: |
I wrote already that the settings are incoming messages encoding Unicode UTF-8. I just don`t know what you can reconfigure that would be displayed. All email is displayed normally, and even after your first treatment to you some of the letters came up fine, But now all that come from you again krokozyabra... Because if was a normal message that it`s been set up? or not? in General, what can you advise me to do? |
| Answer: |
encoding settings of the mail client can show? we are unable to repeat your problem |
| Question: |
The second screenshot on the same страницеhttp://mironivka.businessumcha.com/categorypages/id/34 |
| Answer: |
podskazhiet in what menu is it? we don`t use that client , I can not find |
| Question: |
Tools / settings / display / advanced, And by the way I tried to sent a message with my gmail on mail [email protected] and back replied. all through the same mail client. it`s all there and back fine. And headings and text messages without bugs... |
| Answer: |
there is no takogo http://piccy.info/view3/10349857/7d364b7757ebfaf4de49b4985b07bea8/orig/ |
| Answer: |
found http://piccy.info/view3/10349876/b81d1b5c080dea0c85126f7cc8f372ad this is the default. |
| Question: |
Not vkladka dopolnitelnoye / preferences / display / formatting / advanced tab /show/ first tab /formatting/ and there`s a button /advanced/ |
| Answer: |
http://piccy.info/view3/10349876/b81d1b5c080dea0c85126f7cc8f372ad/
this is the default. put them on and check |
| Question: |
Cyrillic I`ve tried to saviti incoming. Useless.... |
| Answer: |
set as she our screenshot this defaults to just ostvarenog Pogramme |
| Question: |
I`ve put Cyrillic. but now again the same set up. sohranil rebooted the program and the results of previous....http://mironivka.businessumcha.com/categorypages/id/34 |
| Question: |
mail ([email protected]) I nastavila you have at your doesn It on your server??? or where is my domain? I just gmail with your email send a test message to [email protected] and click reply to the sender. do it all in this email client, As it all comes back no problem with normal text and header.... |
| Answer: |
inveniet did not understand, at what here [email protected] ? |
| Question: |
Well, this is the mail which I have set up for your website on your hosting. however my domain still on old host left. only redirect on your hosting costs... so I ask this mail via your hosting recovering or using old where domain is registered. I have there are no longer work as a paid period that the old hosting was over and I set it up via your hosting... I am on this mail and today I tried just for test to send... |
| Answer: |
You are confusing hosting server website hosting. They can GE connected. They are physically on different servers. |
| Question: |
I don`t know. But how and then what to fix? What would it worked??? It`s you as it worked before that and letters normally came with a message that the ticket said... In the beginning all the letters came not with gibberish in the title, then they became normal to come, and when once again you have written something and those that normally come again become karasabai.... |
| Answer: |
We`ll check but You know that global nestlike only for special settings of your email client we can not change. All the others comes normally. Yes, and we were testing on the same email client as You have |
| Question: |
And why before that the letters came fine and now not??? |
| Answer: |
when? |
| Question: |
ordeal you put a screen Where I sent message from you on the 28th, reports that with settings for hosting. reports of a hundred in a ticket response came. these are all the messages then came up correctly. And the question came only reports that the paid period ends. And after me you then wrote that you probably have rearranged and all the messages started to come question with krokozyabra.... I spent months here on this subject write in this chat.... |
| Answer: |
we tested all that is possible, the mail arrives correcto on all email clients including tunderbirf with default settings |
| Question: |
I don`t know. I have all mail from all servers and different E-mail at the moment on all my 5 different boxes that are configured in this program come correctly. And only with this email that come from you gibberish... I already different tried to put nothing changes... Before that there is something you corrected yourself then these messages in tikita response came and the test message came from you normally. And now again the headers of all messages with gibberish...If nothing can be done can wait. I will domain for you to carry, and the new still probably going to Texas and then maybe this error will disappear.... |
| Question: |
Even though the domain is probably here, too, and.... I`ve tried the email to send messages to the website set up, everything works correctly.... |
| Answer: |
we`ll take another look but unfortunately we have been unable to reproduce the problem. to us all the letters come correcto |
| Question: |
If you can, please try to send a message to this address: [email protected] |
| Answer: |
sent |
| Question: |
That`s the address the message came through fine, no problems and displayed everything perfectly as it should be....Maybe the problem is that the mail of Google??? |
| Answer: |
should not be a problem with google ? unless of course he does not transcode the header itself. |
| Question: |
I`m in the settings scripts almost not a guru, but where read something like that there kakayato hitch with mail Google. In the script, be sure to specify the character encoding for a header in the mail function))) |
| Answer: |
it is listed is windows 1251 |
| Question: |
Well... everywhere utf-8 the same kind of need....What I mean.... $headers = \"Content-type: text/html; charset=utf-8 \\r\\n\"; $headers .= \"From: who is the letter From <\".SITE_MAIL.\">\\r\\n\"; $headers .= \"Reply-To: \".SITE_MAIL.\"\\r\\n\"; $result = mail($to, $subject, $message, $headers); |
| Question: |
Well, I just don`t utvrezhdaet, but rather your theme for the reflections give. as I am not a specialist in these settings.... |
| Answer: |
why do I need utf8 ? who said that? our sites are all on windows-1251 and not in utf8. |
| Question: |
Unicode utf8, she`s more support, and only windows 1251 Cyrillic or not? And I have a website all coded in utf8, as one and another you have on the server works fine and the base is also in utf8.... |
| Question: |
And mail I site script confirmation registracii also wrote the utf8 encoding there.... Now check tried on the website to register (the Site is on your hosting the I screens left) Automatic message from the site to the same address [email protected] it`s correctly without any gibberish.... |
| Answer: |
addebitata windows 1251 encoding . the website we have this encoding. encoding should byit single otherwise form from the site will be securedeletecars |
| Question: |
Well God knows.... Then let not then we`ll see. maybe I will try there to reconfigure.... It`s just a title, everything else you can read, but we`ll see... |
| Answer: |
ok |
