| Question: |
Hello.After treatment of sites from viruses works to send mail from websites. As I understand it, this feature is now blocked? Unlock please. |
| Answer: |
Hello. please Wait, the request is sent to the administrator. |
| Answer: |
Hello. we can`t unblock the php mail function until you clear the sites from viruses. you they are very much infected. audit report on the viruses You have in the public_html folder |
| Question: |
Eugenically already cleaned for a long time. those files that are in the report, not viral. Everything checked out. |
| Answer: |
we will perform a re-examination |
| Question: |
The question on the website infection was resolved in the previous ticket. |
| Answer: |
if you are again found viruses then access php mail will not be opened. because it is not enough just to remove the viruses, we need the guarantee that the problem has been resolved and they will not appear. at least until the end of the week quarantine if the virus will be found in the report then you should Bugue to fix the problem. in the case of getting the server`s ip in spam database from your infected website, you will get hurt in the first place because the mail will not work anyway, but you will suffer and the rest of the server clients that does not suit them. please Wait for the validation result. we can also offer You vps server where you will have your ip and full access |
| Question: |
Where is the proof that the virus is from me, not that my sites were infected from the others? Ie, in this case, I was hurt, and not someone from me. And the question is, why on the server the virus is not blocked, and the sites become infected. Then there is a problem with server security.And again. When we closed the question for the treatment and purification of viruses, why your employee didn`t warn me that the mail function is not working. Sites is advertising, and bids. I`m losing money, although have taken all steps for cleaning and protecting websites from viruses. |
| Answer: |
to get from the other is impossible, potamu that we are using a virtual system isolation cagefs, where users are completely isolated from each other. Sites were infected through vulnerabilities of the sites themselves or stolen You have ftp passwords. in the first report have been specified vulnerability. To protect the server itself, the vulnerability of the sites have no relationship, you should regularly follow the updates of the engine of your website not to use questionable sources for plugins and themes site. information about, NPT were sent to You by email together with the initial report about the infection. you have only blocked php mail, smtp as always, rabota, you can reconfigure your site mail to work via smtp? the website will benefit from this because the mail will be send with a specific box and ORT name servers |
| Question: |
I correctly understand, at least until the end of the week quarantine and php mail is not enabled? That kind of nonsense? Have been working for many years with various hosting companies, the first time such a meet. Very much regret that he paid your hosting for a year and moved all my sites.I have the sites configured to php mail Now there is no way to quickly solve this problem. And why, if you pay hosting, I have to get a limited number of services. I need working php mail all work produced. Require you to perform your obligations.And Yes. You are warned that php mail is not working.08-09-2016 | 20:29:53 you wrote \"we have opened full access\"So why is php mail not written. Blocking php mail is not full access. |
| Answer: |
You have eliminated all the problems on the site? You can guarantee that spamming will not happen again? |
| Question: |
I eliminated the problem. Regarding guarantees more than fair for you to provide the guarantee of protection of my account. I did everything possible. But if you have a leaky defense, it is your responsibility that the hackers had not broken into the websites you have. |
| Answer: |
server-side you have full protection. Your account has no contacts with other accounts |
| Question: |
When to expect the inclusion of php mail ? |
| Answer: |
the Request sent to the administrator. |
| Answer: |
the report /public_html/AI-BOLIT-REPORT-__-474643-14-09-2016_01-34.html http://reformed.in.ua/AI-BOLIT-REPORT-__-474643-14-09-2016_01-34.html |
| Question: |
The files already checked the last time it was done analysis of the sites.It`s not malicious codes. |
| Answer: |
access. |
| Question: |
When to expect open access? |
| Answer: |
already opened |
| Question: |
Thank you. |
| Answer: |
ok |
